657 Forbes Blvd, South San Francisco, CA 94080, USA
Not resolved
Customer service
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Exchange, Refund and Cancellation Policy
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Tracking Tool
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In the last six months or so, there has been three instances that the UPS driver attempted to deliver my packages to an address different than what's on the package labels - meaning although the senders put down my address correctly, the UPS driver tried to deliver it to somewhere else, then claimed that the shipping address was wrong. Each time, after I have gone through tracking the package myself, speaking with UPS customer service and having the packages re-delivered to me, I can clearly see the shipping addresses were correct to begin with.

One of these times, the package contained important documents I was waiting on, and the UPS error cost me three additional weeks because the package made a full circle back to sender and the sender had to re-send it back to me (the second time using FedEx at my request). I personally use either FedEx or post office priority mail.

I do not use UPS to send packages, but I cannot stop others from sending packages to me via UPS, then I have to deal with their screw-ups all the time. UPS truly does not care!!

Product or Service Mentioned: Ups Vehicle Driver.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

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