I asked UPS to redirect a package which was sent to me. Called the customer service line. They said it would be $6 for admin charge...fine. They then said there would be a transportation charge. I said how much is the transportation charge to this other address? (I gave them the new address). They said they didn't know and the computer couldn't tell them. Ok....
It's like going to a restaurant, asking how much the steak is, and the waiter can't tell you.
Of course, in their defence, I'm sure I'm the first person in the entire history of UPS to make this incredibly outside-the-box request.
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Ups. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Ups.
Check out the best and the worst companies in Shipping category for more informed decision or compare Ups to other companies on our site.