Ups - Called multiple times to schedule time for re-deliver, cut the line multiple times as I was talking
Horrible.I ordered a laptop from the Microsoft site, little did I know it would be shipped via UPS.
The item was to be delivered via 1 day shipping (I paid extra for this), but though it was sent out on Friday, it arrived late Monday (atleast in the package delivery attempt). I called them multiple times requesting them to re-schedule after going through the painful voicemail service, and each time as I was talking (giving the tracking number), the line was cut on me (I have full network from where I call). Only one person took down my number as I called, and they never called me back as well.
First time I called, some one did talk, they said there would not be able to give an exact time when it gets delivered, it was just a wild guess when it would be re-delivered (since they are a lousy service).
I asked if I could schedule up a time, they asked if I could pick it up directly and save their time instead (and their office is about 30 minutes away). I paid for one-day shipping on Friday at 12.00 am (meaning they had ample time to deliver the package same day), I got a notification from the Microsoft site, at 1.00 pm saying the item was already up for shipping.
This is the kind of customer service you can expect from them.I would prefer USPS instead.
Monetary Loss: $850.