Ups - Called multiple times to schedule time for re-deliver, cut the line multiple times as I was talking
Horrible. I ordered a laptop from the Microsoft site, little did I know it would be shipped via UPS.
The item was to be delivered via 1 day shipping (I paid extra for this), but though it was sent out on Friday, it arrived late Monday (atleast in the package delivery attempt). I called them multiple times requesting them to re-schedule after going through the painful voicemail service, and each time as I was talking (giving the tracking number), the line was cut on me (I have full network from where I call). Only one person took down my number as I called, and they never called me back as well.
First time I called, some one did talk, they said there would not be able to give an exact time when it gets delivered, it was just a wild guess when it would be re-delivered (since they are a lousy service).
I asked if I could schedule up a time, they asked if I could pick it up directly and save their time instead (and their office is about 30 minutes away). I paid for one-day shipping on Friday at 12.00 am (meaning they had ample time to deliver the package same day), I got a notification from the Microsoft site, at 1.00 pm saying the item was already up for shipping.
This is the kind of customer service you can expect from them. I would prefer USPS instead.
Monetary Loss: $850.