i had an order from North Carolina, USA shipped to Calgary, Canada. The order cam in 3 packages due to the size and the vendor had the documentation showing this - line item of items and its respective tracking numbers in the 3 packages.
For some reason UPS processed this as 2 orders amongst the 3 packages and tried to get me to pay the customs fee multiple times. After TWO MONTHS they finally realized that it was one order in three packages, and I only need to pay customs once, which I had already done 2 months ago. Packages finally showed up with all contents broken. Not only that, 6 months later i have a receiver company tracking me down to pay the 2nd customs bill which HAD BEEN RESOLVED.
I have been in contact with UPS for 2 months after that now so I don't get the receiver company after me and ruin my credit rating and there has been no resolution - file is ongoing with not target date to address. Extremely disappointing for a company with such a renowned reputation
Reason of review: Problems with payment.