I am in Calgary, Canada and ordered laptop from US. UPS made 3 attempts to deliver the laptop in the middle of the day when I was at work. One would expect they will try different time slots if failed the first two times.
When they finally delivered it my wife paid the brokerage fee with a credit card. They did not use a card reader but wrote down the card information. Two months later I got a phone call saying I was still owing the brokerage fee and if I would not pay promptly I would be given to a money collection company. I called immediately and paid.
It turned out the credit card was declined probably because they wrote down wrong numbers. The disturbing thing is that for two months nobody contacted me to tell me there was a problem with the credit card. Instead I got the nasty message 2 months later. Not cool.
UPS is the worst shipping company I ever dealt with. Period.
Monetary Loss: $68.