The UPS driver broke the glass/screen door out of the frame at my house and I have made several attempts to get them to come out and investigate the situation with no results. It has now been 2 1/2 weeks. Still calling them, still NO results. They obviously do not care about the safety of my family after all this is a broken door that will not lock now. All I know is that the driver told someone was that he tried to close the door but it was already damaged. It was not. I am totally pissed.