Ups - Boxes busted open

242 of 4081 Ups reviews

hardly ever get a package anymore that is not busted open, sometimes small holes or big tears.received two orders this week in different towns both had huge tears on side nothing missing in one,3 items in the other.

most of the time there is nothing missing aisbut there has been several times.

I receive packages almost every week in 20 to 30 different towns and have been for 25 years it seems like package handling is getting worse and you can't tell when ups is going to deliver used to set your watch by them.this is first time I have complained about anything, but am tired of busted packages and stuff inside is a mess.

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Reason of review:
Problem with delivery
Preferred solution:
Full refund
Monetary loss:
Product or service
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review #918901

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Had the same issue 1 Yes 1
242 of 4081 Ups reviews

Sep 23, 2016 #1217618 Tustin, California, United States

I know, Right?! All my packages I receive lately look as if they were opened and sloppily repackaged before I get them. What is going on in the world?

0 0 Reply

Sep 15, 2016 #1213062 Afton, Virginia, United States

Maybe they should have packed the item sufficiently before shipping it. Why is it automatically UPS's fault ***? There are many factors when it comes to packing such as your box, this one looks like a moving box which is not a shipping box. The edge crush test should be more than 32lbs per square inch. The items had obviously no protection as I can see from the pictures, they are right against the edge with no fill. Crappy tape can come off at the seams which looks like what happened. When people shipping you things cut corners, what do you expect! You are a ***.

3 1 Reply

Sep 19, 2016 #1215281 Irving, Texas, United States

You are correct. In his defense, I have worked in a shipping facility. It is extremely fast paced and packages do take a beating. They are tossed onto a conveyor and onto trucks about a half a dozen times before the destination is reached. The handlers are paid minimum wage and the drivers have frequently been seen tossing packages.

4 0 Reply

Sep 20, 2016 #1215609

I understand completely the whole "being packaged properly", but you are the a**** in this one. I was being shipped a box of ribbon. Over 1000 yards, but they were on spools and or folded and wrapped. The box weighed 33lbs and who gives a *** about all that.... The real issue here is that at some point that box was crushed. The entire front had been torn off and taped back on. When it arrived, nearly 1/3 of the contents were missing. The contents that were missing weren't small either. Several 150-yard rolls of 1.5" wide ribbon, several 2.25" wide 50-yard spools, etc. Apparently, when the box was torn open, an employee (incompetent one) scooped up what they could and threw it back in the box without making sure they put everything back in, without filing any kind of incident report or notifying a supervisor of the incident. My package wasn't the only one damaged because, in the process of scooping up my very valuable ribbon and throwing it in the box, they included a bag of beef jerky from someone else's package. How do you lose hundreds of yards of ribbon? Are there that many hiding places that spools of ribbon that big could have rolled where they wouldn't be able to see them? That screams negligence on the part of UPS. When I tearfully filed a claim the investigator spoke to me with a tone that would cause one to think I had done something wrong. I found out from the shipper that the box wasn't insured so UPS will only pay $100 for nearly $400 in missing ribbon. Ist of... Show more

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