Today, I was waiting for several packages to be delivered. Around 12:15, I heard the UPS truck pull up. I went to the window, where I have a clear view of the front door of my apartment complex, and watched the driver come to the door, empty handed. I had gotten permission from the landlord to prop our front door open, so the driver could come up to my front door and ring the buzzer or knock on the door. When I saw him downstairs, I went to my front door and opened it. After a few seconds, I didn't hear the sound of anyone coming up the stairs, so I went to the window to see him walking away.
Upset, I called customer service and wanted to enter a complaint, that the driver did not make any attempt to enter the building and knock on the door, even though he had full access to the building.
I was told a supervisor would call. When he called, he immediately was defensive and said that the driver was entirely in the right, as he had rang the intercom buzzer. I explained that the buzzer does not always work, and is why I had left the front door open, for him to come up to the apartment. He then said that the driver did not want to carry the heavy packages up to the door, if no one was home.
I explained that the only effort the driver made, was to leave the info-notice.
At this point, the "Supervisor" sat on the line, not saying a word, then disconnected my call.
Really, nothing was going to change. I would still end up having to drive downtown to pick up my packages, which defeats the purpose of home delivery. But I wanted him to at least acknowledge why I was upset. "I'm sorry sir, I will speak to the driver" Even if he had no intention to! But instead, he chose to argue with me and somehow make it my fault that the driver was too lazy to come knock on the door.
He further went on to say, "Why didn't you run down the stairs to catch the driver?" To which I replied, "Why didn't the driver, come UP the stairs and knock on the door?" Further, even if I had run down the stairs, he was gone before I could have gotten there!
If I had a choice, I would not use UPS to deliver anything and wish that on-line companies did not utilize them. I have no choice in that matter, I would not pick UPS to deliver anything for me, and it amazes me that I am continually punished because most companies use them to deliver their goods.
Needless to say, this doesn't only affect UPS, but I refuse to utilize any company that solely uses UPS to deliver their goods.
Review about: Ups Delivery Service.