I went to go pick up a package for my fiance, as the address was wrong on the package). We had called 3 times regarding the error, and asked 3 times if I would be able to pick it up, because he would be out of town.
Each separate person assured us that it wouldn't be a problem, and one even offered to correct the address in the system. I went there and he asked what I needed, he didn't indicate a problem. He brought the package out and asked for my ID, I gave it to him. He said he couldn't release the package, because the address didn't match.
(Well, DUH! They put the wrong address on it, thats why I'm here!!!) I explained to him that we had called about it and 3 people had said it would be okay and I needed the package because it was time sensitive for a job. He refused. I called customer service again, who told me AGAIN, that it was fine if I picked it up.
He refused and said "You're *just* a customer, a b*tch on a power trip". If you're going to call me that, you'd better believe I'm going to act like one.
I calmly, but very loudly, explained that this was not the way customers like to be treated, and that he would be hearing from us. I filed a formal complaint and will NEVER be using them again.
Review about: Ups Pick Up Service.
Monetary Loss: $1220.