We are moving from MN to Texas and I made the mistake of shipping luggage too heavy for the plane via UPS (a tip I read on-line.) Do not do this. I sent the luggage on Jan 26 and today is Feb 7; the luggage is stuck in OKC, OK.
To file a claim I must wait until Monday for someone in MN to file a tracer which could take 10 days and then wait another 8 days to find out if I have a legitimate claim.
The really bad news for me is that the luggage is filled with most of my shoes. I will never ship UPS again.