I ordered two large boxes of apples from a company in New York. They held the shipment until the weather improved and sent them when they felt it was safe.
Both boxes arrived yesterday 2-24-14 completely frozen. I was at the door when they arrived so they did not sit in my doorstep and the apple company sent them when it was safe to do so from there. They sat in a truck in the cold and froze. I have 100 McIntosh and 50 Cortland apples that are mush.
The apple company will cover some of the loss and UPS just keeps stating that there is no guarantee that the product will not freeze being shipping by them. I think the wonderful ads on TV that depict them as the best shipping company in the world better retract that ad.
The box was clearly labeled "prevent from freezing", "fragile do not drop" etc. Perhaps they need to change their practice and provide environmentally controlled trucks for shipping perishables they certainly charge enough to the customer to send products undamaged.