Not resolved
Customer service
Turnaround Time

I have just had a small parcel sent from a small town in the UK to Australia.It took 5 days to cross the world from their dispatch in England via three different stops in the USA to get to UPS in Botany, (Sydney, Australia) and 5 days later is hasn't made it across Sydney!

Every day it is scheduled for tomorrow's run. The automatons who answer the phone are obviously reading a set piece about being very busy, because every time I get exactly the same reply but never an answer when the goods will actually arrive, and they just keep on repeating themselves.

I suspect from the accent that thye are in the Philippines or somewhere else in Asia.Rather use Fedex every time.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Their service or attitude.


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