Arranged a scheduled collection for Monday 22/9 between 11am and 3pm. Received e-mail confirmation with collection reference number and waited and waited and waited.
Nobody turned up so rang UPS only to be told that there was no record of this collection even though I had confirmation and a reference number. This service is absolutely appalling. Explained I could not wait in another day and collection would have to be made after 6pm but they were not very obliging and so I have to wait in again tomorrow.
What these incompetent people need to realise is that we all have busy lives and other commitments and when a delivery is arranged they should honour it. UPS service is less than adequate and not acceptable.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Not Collected.
Preferred solution: Let the company propose a solution.