We went to UPS store Loveland CO to ship perishable for gift for my fathers birthday.Store told us what to buy for inner packaging and shipment guidelines which we followed to the letter.

Paid highest price they quoted because the package had to go air. Needless to say we got runaround when package didn't show up. Next day we were told package damaged and needed to be destroyed. We reached out to GA location who went and got cards from dumpster and sent us pictures.

Then told us we had to file claim with store. Store refused and said we had to go through Corp. Corp denied claim because we package product wrong. When we explained the store packaged product, Corp office said store denied packaging product even though pictures show computer generated label.

After 275 dollars for product and shipping they say we are out of luck.

It's not right!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Turnaround Time
Value for money
Tracking Tool
Price Affordability
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
Delivery Service
Insurance Quality
Customer service
Diversity of Products or Services
Additional Fees

  • What I liked
    • Nothing at all
  • What I disliked
    • Accuracy of tracking tool
    • Delayed delivery
    • Bad service
    • Packages do not get delivered according to protocol
    • Package completely ruined and thrown away

Product or service
Ups Next Day Air Shipping Service
Review category
review #881422

Author wants to be contacted by the company. Learn more

Had an experience with Ups? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Ups. However, many companies do monitor reviews on our site.

You were reading a complaint about Ups.
Filing a new complaint about