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Customer service
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Ordered a phone and had it shipped by UPS. UPS driver made no attempt to deliver it.

Put on UPS website that I could pick it up at the UPS store, even though I spent the whole day waiting for the package to be delivered. They said no one was at home. I literally waited all day by my door. Then when I called NOT one person could or would help me.

The call center promised me that it would be redelivered by 10:00 am today. It is 10:28 am and they are telling me that if I want my package I can come and get it. That's just about the BEST customer service I've ever encountered (NOT).

On-line retailers should stop using UPS. Never been treated this bad by FEDEX.

Product or Service Mentioned: Ups Ground Delivery Service.

Reason of review: Poor customer service.

I didn't like: Customer experience.

Company wrote 0 public responses to the review from Oct 18, 2016.
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