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Paid a lot of money to ship a keyboard to my daughter in NYC. It was not delivered on the expected date - despite saying it was out for delivery.

Spoke to many UPS agents who knew nothing, were unhelpful and kept saying they will have the dispatch center call us - which of course they never did. Spoke to several UPS customer service reps in the Philippines who were completely unhelpful. At one point they said they would connect me to a supervisor if I am willing to wait on the line for 20 minutes, and proceeded to disconnect me. The item was delivered the following day at 9:50pm!

Not one of their agents were helpful and they lied with impunity. Will never use UPS again.

Reason of review: Problem with delivery.

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