Bubenbergpl. 8, 3011 Bern, Switzerland
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I was in Spain and needed a document sent urgently. My son sent it on the Monday (cost +CHF 60) to be delivered the following day.

By Wednesday, still nothing and I needed to leave the place I was staying and had given as an address. We'd called and they had no idea when it would arrive. So I left.

It arrived on Thursday evening. Now I'm back in Switzerland and the package has to be returned to my home address - at my own expense.

No apologies, no refund - just the equivalent of a shrug from a customer service person on the phone: it's not their fault, the plane broke down, whatever...


Product or Service Mentioned: Ups Next Day Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $140.

Preferred solution: Full refund.

UPS Cons: Take your money and then provide no service.

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