Bubenbergpl. 8, 3011 Bern, Switzerland
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
0 comments

I was in Spain and needed a document sent urgently. My son sent it on the Monday (cost +CHF 60) to be delivered the following day.

By Wednesday, still nothing and I needed to leave the place I was staying and had given as an address. We'd called and they had no idea when it would arrive. So I left.

It arrived on Thursday evening. Now I'm back in Switzerland and the package has to be returned to my home address - at my own expense.

No apologies, no refund - just the equivalent of a shrug from a customer service person on the phone: it's not their fault, the plane broke down, whatever...

Disgusting

Reason of review: Problem with delivery.

Monetary Loss: $140.

Preferred solution: Full refund.

I didn't like: Take your money and then provide no service.

Company wrote 0 private or public responses to the review from Aug 06.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like