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I tried to ship 2 boxes of nail polish to Canada. I did not have the boxes marked because the receiver didn't want to be charged extra customs and said it would be fine to mark it glass collectibles. this was my first experience with UPS and I didn't know I needed to...
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Anonymous
Anonymous

I got my products back. It so happens UPS never did call the FAA, I called them and made them aware. They inspected by photos sent in emails and determined by boxes were not...

Anonymous
Anonymous

I took it to my local UPS store.

1.0
I didn't like
  • Inability to do their jobs properly
  • Inability to do their jobs properly poor customer service
#1052497
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Resolved

On March 10, 2017, I shipped a package from Newberry, SC to Annapolis, MD. It arrived yesterday weighing over 2 pounds lighter that the original shipping weight. When I first realized that the package was lost, I contacted customer service. I chatted, emailed and...
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1.5
I didn't like
  • Lack of honesty at customer service
#1036842
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Resolved

My phone broke last week so I ordered a new one. I'm a real estate agent so a phone is about as important to me as oxygen. I ordered it to arrive on Friday. Apparently, UPS tried to deliver it while I was out of the house and would try again on Monday. MONDAY?! I need...
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2.0
#1020853
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I ordered an expensive mattress for my back which was supposed to be delivered by UPS today. I signed up for email alerts in case something happened to where the package wouldn't be delivered but I heard nothing. I went to tracking information this morning to find out...
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1.0
#1016463
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I am extremely unhappy with UPS and it's so sad because it is my first experience with UPS. Okay so someone sent me a package from Texas on a Saturday which was to be delivered the Wednesday after. When I did not receive this package on Wednesday, I decided to track...
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Anonymous
Will

First off, I'm sorry that you had a bad experience with shipping your package. Here's a few things to keep in mind before pinning this unfortunate incident on UPS. No UPS ce...

1.0
I liked
  • I was able to speak to someone quickly
I didn't like
  • Nobody takes responsibility
  • Delivery lies
#1002646
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Was awaiting next day air saver package. Tracking website placed package in Oakland (45) minutes from my house). Called ups customer service around 2 was told by the representative (a live person) package out by delivery and we have it by 7pm. Called at 7:15 talk to...
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1.0
#970730
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Ups - Package did not deliver for 3 days
for 3 days, each day package tracking says "on vehicle for delivery today" but ended up no delivery. This is the third day now again showing the same message we'll see what happens. This is only the beginning of Christmas season (1st week after Thanksgiving 12/01/16)....
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1.5
#964820
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I have sent a car and an insurance paperwork a few days ago. They were supposed to be delivered next day, which never happened. Receiver and his wife are senior people, they always at home and waiting for the package since the day I sent it. However, next day after I...
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1.5
I didn't like
  • Inconsistent service
#924056
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Resolved

On June 2nd, I paid UPS $343.00 to ship a 79 pound, manufacturer packaged, piece of furniture from California to Alaska as a gift to my niece. Upon arriving, there were holes in the box, and about 1/3 of the furniture was damaged. I submitted a claim, and at the same...
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Anonymous
Anonymous

After three phone calls and a lot of yelling at UPS, they finally took responsibility for what they did to my package and refunded all of the shipping. They did not need to r...

1.5
#887566
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Resolved

I'm in the middle of a mess with this bunch of incompetent fools that refuses to get resolved. Once you get caught in the merry-go-round of red tape and bureaucracy, the situation only gets worse. I generally ship domestic and international packages and freight with...
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1.3
I didn't like
  • Package delivered late
#824667
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