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Horrible ups

2.3
Details
They lie and say you will get package in 3 days you won't see it until 5 days They lie and say 5 days you won't see it until 7 days They have no integrity whatsoever avoid using there services if at all possible
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Review
#1061028 Review #1061028 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

UPS - Worst shipping, worst csr, worst website and worst technical support!!!

I would strongly suggest people, DO NOT USE this service at all, and if you ordered something online make sure that YOUR SHIPPER MUST NOT BE USING UPS. I ordered something from canon usa and from amazon on the same day, well as amazon is, the things got delivered on the same day, however canon, VA, USA used UPS to deliver it to philadelphia and the shipment is now delayed by 3 days with no clue yet (of course not counting weekend on which UPS doesn't move an inch, again, it's not amazon warehouse). They first sent me a notification saying that there was no one to sign, when 1) the building has a 24 hr concierge service who takes all deliveries 2)my wife was at home all day that day, so it was a plain lie. I had mentioned leave at concierge (as they give no other option to put anything in description). So understanding that, I checked their poor website for other options and used change delivery to a UPS center 3 minutes walk from my place. But then I realized that it just added one day more for no reason, now it wasn't letting me change that back. I called there customer service waited for 30 minutes followed by disconnection and then again, finally got through. She didn't have anything more to add but said that you should change the delivery after 30 minutes, I called them 12 hrs later with the same issue continuing and they replied the same. For concierge, they said you should have chosen "neighbour" rather than "concierge" for description if you had a concierge in your building, oh obviously!.I messaged them on facebook and they gave me a technical support number, they also didn't have any clue at all, neither anybody knew where the package is, but she told me she doesn't know the number for a place where it might be (which of course belongs to UPS). Anyway I went to that place as it's few minutes drive. The person there told me that the package is on the vehicle but it would only be delivered tomorrow (in the same city few minutes drive away, why did they even load it if they didn't have to deliver, doesn't make sense, but sure it's UPS). I also checked at the UPS center twice where I had redirected the delivery to (and which the website had never let me change), including a day after, and they also don't have any clue other than that it's on the vehicle. So currently, if they are telling the truth, after 3 days delay and extreme hassle my relatively expensive package is roaming around in a vehicle in philly itself, when I live in the heart of the city with ton of UPS centers around. I am repeating again DO NOT USE UPS for shipping and do NOT USE THE SHIPPER IF IT SENDS YOU STUFF THROUGH UPS, like canon, va, usa did, I don't have any problem with canon though as they shipped it quickly enough. Well by the way VA is closer to philly by driving or public transport if you want to get your stuff on time rather than using UPS if that works ;).
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Review
#1060962 Review #1060962 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Driver

To whom it may concern My name is Teri Dawson I had a horrible thing happen today!! I have tried to call every number I could possibly find having anything to do with UPS to try and talk to someone. I have been on hold for as long as an hour switched to many different people and still in the end have yet to talk to anyone that could help me!! Today my 75 pound dog was hit by a UPS truck!! The "new" driver come hauling butt down our little county road and before I could grab my dog he was gone.. not blaming the driver totally an accident or should I say I hope it was!! The driver did not slow down after he hit him., that's why I sure hope it was an addicent.. the driver continued on down our county road to deliver his package and turn around because it's a dead end road . He was driving very slow this time so or should a say at a normal speed for this county road which also has livestock and horses that are free range!! He drove by slowly as I was sitting there with my dog laying on the ground ,and he every so nicely waved at me!!! Now the problem I have is how do you hit someone's dog and drive back by them as they are trying to comfort their 4 legged family member and not stop and ask if there is anything they could do or at least say they were sorry? I had a very difficult time trying to pick my 75 pound 8 month old Rottweiler puppy/dog up and get him in the car. That is a very hard thing to do for any woman. Such a sad thing to know that it would have taken to much time to stop and say I'm sorry or ask if there was anything he could do! And one more thing!! I'm calling it an accident because I'm sure that's what he would say it was / or he didn't see him . But funny how when he came back my way he was sure driving so very slow and waved!! Thanks for your understanding and hopefully you took the time to read this!! Sincerely , Teri dawson
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3 comments
Anonymous
#1342291

just because your out in farmland --if theres a road nearby u need to control your pet(s)

almightyoz
#1340027

Heartbreaking. I keep control of my pets & livestock to keep them out of harm's way. Tough lesson

bustta_mo_mac
#1340040
@almightyoz

I hate to hear of animals getting hurt because their owners don't have enough sense to secure them from danger. Gezz Teri, you are 99% to blame for this event.

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Review
#1060099 Review #1060099 is a subjective opinion of poster.

UPS Has Unethical Practices

I scheduled a pickup for a return.(on 6/9/17) They assured me the driver would be out on the next business day, which would have been 6/12/17. I took off work just so I could sit home and wait for them, because they said someone had to be home. I got up at 8am and got dressed, in case they decided to come early. I sat less than 20ft from my front door waiting for ups to knock on my door...Nothing. Finally about 3:00pm, I called customer service and was told that a delivery attempt had been made at 11:30., and because no one was home they would come out the following day. I was PISSED because I knew I had been sitting there all day waiting, there was no way anyone could come near my front door without my dog barking. Secondly, the driver had falsified his report, because no delivery attempt was ever made. Customer service told me that they would try to notify the driver and they would give me a call back. NO RETURN CALL, so I called a 2nd time to be told by the next person, that the driver was indeed coming out to get the package. Well 7:00pm came and went. NO DRIVER. I went to ups tracking and found out my status had been updated to Tuesday, 6/13/17. So they basically told me what I wanted to hear. A bunch of liars!!!
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Review
#1060091 Review #1060091 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
People to do the job they are being paid to do

UPS - Stirling mediction

1.0
Details
My med was sented by ups and never made it to the house they have worker stealing people med and no one is doing anything about it .that ok because the bucks stop hear i will be calling the news paper and get all of them
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Review
#1059765 Review #1059765 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Ship DHL

1.5
Details
I am about to pick up my package a month late due to the poor communication, lack of customer service, and dated infrastructure of UPS. Throughout this ordeal I have had to hound UPS to receive updates on my lost package, I have been hung up on and lied to by their operators, and in the end I am receiving my package at the same time regular mail would have delivered it. I feel I have wasted my money and will now only order from businesses that ship DHL. UPS needs to either equip their drivers with business phones so that they can contact people when the delivery is attempted or allow people to schedule their drop-offs. Unfortunately, I don't have the luxury of sitting around all day waiting for UPS. The customer service has been extremely rude and not at all interested in helping me receive my package. Save your time, money, and energy and ship DHL.
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1 comment
Anonymous
#1342292

i doubt dhl has extremely diff del practices

Review
#1058853 Review #1058853 is a subjective opinion of poster.
Cons
  • Way in which i have been dealt with
  • Lack of customer support
  • Being hung up on
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund

UPS - On Time with a Smile

5.0
Details
I was expecting a large, important delivery. I needed it within a narrow window because I had a very important meeting to attend. After a few back and forths, my request was honored. The Man in Brown rang my bell at precisely the time expected, and with a smile as if he doffed his hat. I can think of many true stories of how UPS has made an everlasting impression in my life starting with childhood. And so, I tip my hat to a great consumers institution, United PARCEL Service, aka, UPS, aka, The Men in Brown. Thank you.
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Review
#1058822 Review #1058822 is a subjective opinion of poster.
Reason of review
Good customer service

UPS in Los Angeles, California - U P S (Unpredicable Postal- Surprise) I didn't get my package!!

Surprise-Surprise-Surprise (in Gomer Pile voice) I have had more trouble with this company than you can shake a stick at. If it were up to me I would never never have them deliver anything. They don't stop to read the address, if it is an address close to where they are actually suppose to deliver it they will just drop it off and say the delivery has been made. I've called the company customer service and they say "the package has been deliver" (I know it says that I see that online) I'm telling you it's not. Hello!!!. Well it was delivered at the front desk; What front desk?? I don't have a front desk and there is no one here by the name of Curtis. Where is my package that I'm suppose to get by the end of the day. Drivers can't distinguish North East South or West directions, and addresses mean nothing to them. I actually put in the delivery address the "Brown Building" at 7911' and not the "White Building" at 7901. I have a panic attack every time a package is suppose to come by UPS, because I know "Here we go again" I don't have the strength for this today.
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Review
#1058369 Review #1058369 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS - Furious

1.1
Details
Well first off a driver must of stolen my medication on a different delivery than the one that I'm waiting on all day today! Still going to sue over that!! Today package was suppose to be here by 4 pm and now it's 5pm about to miss a job I needed to help pay rent! They can't even say how far driver is away! USPS can and has done for me in past! So now I am out over $700 because of UPS! Fed-Ex from now on! Sad that USPS is much much better! UPS use to be good,but never again will I use them!And I am telling everyone I see about this ***!
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Review
#1058297 Review #1058297 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Out of control driver that has been warned time after timetoday

Yoday EVER day driving to fast on privit drive there are kids and he makes alote of dust
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Review
#1058156 Review #1058156 is a subjective opinion of poster.
Reason of review
Poor customer service