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ON 6/20/2017 UPS DRIVER, KNOWING HOW NARROW MY DRIVEWAY IS TRIED TO GET BY MY CAR IN THE DRIVEWAY AND HIT MY BUMPER ON THE PASSENGER SIDE. I SAW THIS FROM MY WINDOW. HE NEVER CAME TO THE DOOR AND SAID A WORD , JUST KEPT DRIVING. THEN I WENT OUTSIDE TO SEE THE DAMAGE...
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Review
#1065929 Review #1065929 is a subjective opinion of poster.
Reason of review
hit my car in my driveway and didnt stop
Loss
$100

UPS accusing good customers of taken packages they leave at the wrong address!

2.0
Details
UPS drivers drops packages at any address ,then blames the customers of taken packages they left at wrong address ! Neighbors telling them (UPS Salisbury,Md) lies on other neighbors .UPS calls innocent people and accusing them ,But it UPS dropping packages off anywhere to get home quicker ! Rita and Alton,Rich and Jerry at UPS should stop their harassment of good innocent people on the lies of neighbors that use UPS and the police to get back at neighbors they don't like ! I HAVE BEGAN TO REQUEST FEDX ,UPS Office in Salisbury is impossible to talk with Rita and the other office staff was very rude to my 70 year old sick wife ! RITA CALLED HER NAMES,THREATENED HER WITH POLICE REPORTS FOR NO REASON THEN HUNG UP ON HER ON THE LIES OF ANOTHER CUSTOMER GENE(TROUBLE MAKER) ! FEDX WILL BE MY REGULAR CARRIER NOW PRIVATE AND BUSINESS ! VERY DISAPPOINTED IN UPS SALISBURY MD ! HATE DEALING WITH UPS ,SO RUDE TO CUSTOMERS !
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Review
#1065911 Review #1065911 is a subjective opinion of poster.
Cons
  • Being accused of taken something
Reason of review
Problem with delivery

UPS - About to go postal

This has probably been typical of others' experiences, but it is the worst I've ever had w/any company I can think of. Waiting for a 3-day guaranteed shipment to my work. On Wed., tried to get the location changed through their horrible online website to my home address because we knew temps would be near 95 and have un-airconditioned office. Didn't want staff to stick around past noon. Was told it was too late, but I could have packages held at their main delivery site. I agreed to pick up today (Fri) around noon. It is a 20-mile RT, but 2 hours with traffic. They mistakenly only held 1 of 5 packages and put rest on truck. I asked if driver could be contacted to give me an approximation of how long someone would have to stay in hot office. Called me 30 minutes later to say "4 p.m." At 5, I called the horrible CS line to find out what's deal. Told it would be before "end of business." I said it is end of business. Asked them to call local office/driver to determine when I'd get them. Line went dead. Called again, told my story again; on hold 10 min, then told the local office would call me in 10 minutes (now 5:20). I called again at 5:45 and have been transferred twice. Got someone to reach driver who now says "6:15." I say I want to escalate call because the only option they are giving me if they don't show up now is "pick up on Saturday or hope its gets delivered by 8 a.m. training on Monday." Yeah, right. I've now been on hold for 15 more minutes waiting for a supervisor. Driver has 3 minutes before I'm done and they are delivering to my home tomorrow for free. This company SUCKS!
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Review
#1065301 Review #1065301 is a subjective opinion of poster.
Cons
  • See my
Reason of review
see above; one choice doesn't come close to covering my unhappiness
Loss
$1250
Preferred solution
Some way to repay my time and discomfort and frustration -- you figure it out if you want to show decent CS

UPS - Wasting a day

Never have a problem with UPS. My problem is pkg. tracking and "delivery by end of day"!!! Most companies now will tell you arrival of morning or afternoon. Some companies will even narrow it down to within a couple of hours. Even the mailman comes the same time each day. If you have to sign for a package you can waste a whole day waiting for UPS to show up. They can come as late as 5, 6, or 7PM in some cases. If you run out to do something and miss them then it starts all over again with waiting for the delivery or going to pick up the package at the UPS location which usually is not near by. They need to come up with a better window prediction or better tracking to know where the truck is with your pkg. so you can estimate an arrival time.
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Review
#1064918 Review #1064918 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Driver never rang my door bell

I have been waiting home all day for second delivery for my medication from the VA. I call costumer service for assistance and the driver said he tried three times and I was not home. That is faults. Like I said I have been sitting here all day and all he did was leave a notice. this medication was very important to me and have to do without. I will not come to pick it up in Hartford and I will tell the VA that attempt was not made. All you have to sell is service and this was not done. My name is Anthony Milardo, 1150 South Main Street Apt. 213 Middletown ,CT. 06457
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Review
#1064433 Review #1064433 is a subjective opinion of poster.
Reason of review
Problem with delivery
I received an email saying that an important package had been delivered to my house and left by the front door. But I was doing some front yard work at the time of the supposed delivery. The package was not delivered. I contacted UPS and told them the story. Later, the...
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1 comment
Anonymous
#1496119

If you really want to get this POS driver in trouble, request management review the GPS log of the vehicle he was driving that day. It will show the lie fold out and be grounds for his termination.

Review
#1064344 Review #1064344 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Friday AM collection for Monday... 4 days later and still no package

1.3
Details
Booked a collection on Friday AM. By 4pm Monday had still not been collected. Called, only to be told that I had not paid for collection, despite having clicked on the online option that I did not want to drop it off with them. When I asked what the alternative option was, other than collection, they had no answer. They had not bothered to tell me before I called despite the fact I booked it to arrive on Monday. Had to pay more money and was meant to arrive on Wednesday. Did not due to severe conditions. Have to see if it comes tomorrow but so far I have been waiting 4 working days and there is no promise that it will arrive in the next day or so as there could be other complications. Never going with them again.
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Review
#1064209 Review #1064209 is a subjective opinion of poster.
Cons
  • How they mess up over and over
  • Accuracy of tracking tool
  • Website accuracy
Reason of review
Poor customer service, not as described and problem with delivery
Preferred solution
Deliver product or service ordered
UPS - Blocked driveway
Watched a u.p.s.truck pull in front of my house as I was getting ready to leave. It was still parked in front of my house 15 minutes later, blocking the driveway when I tried to back out of my garage. Engine was not running, driver was not delivering a parcel, and...
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2 comments
Anonymous
#1572495

So what is your point?

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Review
#1063687 Review #1063687 is a subjective opinion of poster.
Reason of review
Thoughtless, selfish driver.
Preferred solution
Talk to the driver of the truck and make sure he is not such a lazy, ignorant fool in the future (problem happened on June 19th 2017 between 2:17pm and 2:32pm).

UPS - Undelivered pkg

1.0
Details
ups says they delivered the pkg to the garage. only problem, there is not a garage at that address. I ordered 2 parts on the same order. camping world split the delivery from 2 distribution areas. after contacting them yesterday to address where this item was, they told me it would be delivered today. ups delivered the other half of the product to the correct address, front door of home 2 days ago. camping world doesn't seem to care if ups delivered correctly. cw says ups states they delivered to garage. they didn't seem to quite grasp the fact that there isn't a garage at this address. terrible cs from both parties. I prefer to use FEDEX when I have to ship. its a bit more expensive but they get the pkg to the correct place very quickly.
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Review
#1062257 Review #1062257 is a subjective opinion of poster.
Cons
  • Both of the companies attitudes
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund

UPS - Very consistent

I have only had *** experiences sendind and recieving packages through this company
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Review
#1061594 Review #1061594 is a subjective opinion of poster.
Reason of review
Problem with delivery