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They delivered my package to a wrong address and lost it. I called immediately to see if the could locate it, but without success. The date and time they claim to have delivered package was false. My security agent reviewed the security cameras for said date and NO UPS...
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1 comment
Anonymous
#1382249

Hi,

It's a very very bad news after such a long waiting period .what does it mean "lost"? It isn't a tiny parcel to be lost.it was a big with weight of 10kg.

Value of the parcel is £3200 . .Very awful for a famous Brand name "UPS".i paid a lot more to be sure my parcel safe and will be delivered quickly .It's really funny you are telling me they couldn't find it.

I can't understand this ,Force UPS courier to find my parcel ,

Track number is 1Z7E524X6847825387

Thanks, Hossein

Review
#1100683 Review #1100683 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Lost package

1.0
Details
Horrible customer service, even after they lost my package they did not inform me
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Review
#1100663 Review #1100663 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Delayed delivery

I ordered a lounge chair from jc penny and UPS was suppose to deliver it on September 5th and now today is September 12th I really needed it yesterday for a birthday present that I didn't receive, I go to UPS tracking and it says an operational delay then it said weather condition then back to operational delay its only in lawnside nj and I'm in Camden nj its not that far away from m, I called UPS customer service number and they didn't know what was going on so I received no help from them and when I called Lawnside the phone kept ringing and without anyone saying can I help you they just hung up, I am extremely disappointed, I just got off the phone with JC penny they talked to UPS and they lost the chair how can you loose a BIG LOUNGE CHAIR? How come it says its in Lawnside if they lost it?
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Review
#1099701 Review #1099701 is a subjective opinion of poster.
Cons
  • Not getting my package and them loosing it
Reason of review
Problem with delivery
Loss
$200

UPS - I insured a TV I had shipped from Texas to Tennessee.

1.3
Details
TV shipped was damaged. They would not honor the insurance I had purchased-$2,000. I have called several times. They claim I did not have it packaged properly and did not use "approved bubble wrap". The place I used to ship via UPS did not tell me about the bubble wrap and accepted the package. If it wasn't packaged properly why would they accept it and let me buy the insurance??
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1 comment
jeffpval2018
#1382945

Same problem here shipped with all manufacturer contents and still damaged my new TV . very careless with other peoples things .

they should be more careful but they did not buy it so why would they care to protect it.

just toss it around like garbage. they will learn after enough law suits.

Review
#1099464 Review #1099464 is a subjective opinion of poster.
Reason of review
Damaged or defective

UPS - Mystery Credit Card Charge

We have a mysterious credit card charge that popped up from UPS. It has happened before. I called and they sent me from one person to the next for an hour and a half. End result of they don't know how to look it up and it might be an import charge or something international. They can't look it up by the number on the bank that is next to their name. So I am going to call it fraud if they can't figure it out by Thursday morning. They are a shitte company. You shouldn't being charging any credit cards without notify the person or knowing what the charge is even for.
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Review
#1099390 Review #1099390 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200

UPS - The worst company I have ever dealt with

1.0
Details
The worst company I have ever dealt with. I used UPS to send a parcel to my family in Pakistan for an occasion and that was the worst possible mistake I have ever done in my life. The counterparts UPS is dealing with took the parcel to the address and refused to deliver it unless the receiver pay them charges amounting to £120... This is more than the value of items shipped! They claimed it to be customs tax charged but the customs denied charging any such amount and tried contacting the company but they neither responded nor provided any evidence of payment of charges to CUSTOMS... They would not even return it to London saying these charges have to paid otherwise they will abandon it. When finally my family made the payment as this useless company would not give them any option, the cake plate I had sent was BROKEN! UPS did not accept any responsibility saying I did not take insurance... Really!!! if you don't take insurance they will break your items!!!! I wish I can give a rating of 0. No responsibility, no accountability and no professionalism...
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Review
#1099241 Review #1099241 is a subjective opinion of poster.
Reason of review
Illegal charges and broken items
Loss
$294
Preferred solution
Full refund

UPS in Orlando, Florida - Knowingly not delivering emergency supplies before irma

1.0
Details
UPS had my package (full of necessary supplies) on a truck to be delivered on 9/8. Then they took it back to the warehouse saying it had been delayed due to Irma. My zip code was not on the affected list on their own web site, there were no curfews, and no evacuation orders. I called and they said I could pick it up at the customer service center the next day so I drove a 30 minute drive to get there but then they never opened. I called again and they said it was "due to Irma" and I could not get my supplies until possibly 9/11 but maybe later, even after I told them I have a chronic illness and really needed those supplies to be prepared. I should note that fedex was still delivering today and we have yet to feel the effects of Irma even though it has been more than 24 hours since they pulled the truck with my package back in without making all the deliveries. I know I wasn't the only one seperated from my emergency supplies due to UPS and I sincerely hope no one dies because of their unwillingness to help in the face of disaster.
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Review
#1098695 Review #1098695 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Several damaged packages

I ordered from a company expecting to receive it within 4 days. Package was damaged. It was reshipped, package was damaged. Reshipped again recieved but dented. I ordered again from the same company package was lost. Finally found sent to me when I opened package the product I ordered was not in the box and the label had been cut and placed on the wrong box. Reshipped for the last time and it was damaged. Called the company and they refused to refund my money they said it was UPS problem. I have never had a problem like this before and I need to know how can I get my money bac?
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Review
#1098659 Review #1098659 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS in Metairie, Louisiana - Horrible

1.0
Details
Says I wasn't available. I WAS HOME ... Sorry I WAS IN THE BATHROOM!!! CALLED...WAS PROMISED DRIVER WOULD BRING THE PACKAGE BACK SAME DAY... NEVER HAPPENED!!! TODAY IS 9- 09-17 ... HAVE BEEN HOME ALL DAY.. OPENED MY BACK DOOR AT 12:43 pm AND THERES ANOTHER NOTICE SAYING I WAS UNAVAILABLE!!! NO ONE EVER KNOCKED ON MY DOOR... IM SITTING IN MY LIVING ROOM ABOUT 30 STEPS FROM MY BACK DOOR AND NO ONE KNOCKED!!! *** IT IM REALLY PISSED OFF NOW... IT WAS BAD ENOUGH YESTERDAY BUT NOW IVE HAD IT WITH THESE SORRY BUNCH OF *** LIARS!! OMG. I HATE HATE UPS HOPE TO GID FEDEX PUTS YOUR *** OUT OF BUSINESS THEY ARE MUCH NICER AND ACTUALLY DELIVER PACKAGES AND THEY DONT BOLD FACE LIE TO ALL THIER CUSTOMERS!!!!
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Review
#1098603 Review #1098603 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - WORST service. USPS is actually better.

1.7
Details
Very often I have been home and the UPS delivery guy just leaves a "missed delivery" message on my door. Never knocked or rang the bell. LAZY. Also claimed delivery attempt, and never even drove down my street. Their tracking is a joke. Often it shows my package arriving in my city, then later showing it departed from some other city. And enroute to my city. Also FedEx, and the US postal service is much faster. I will be requesting an alternative shipping method on all my purchases from now on. If they insist on UPS, I will buy from someone that doesn't use UPS.
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Review
#1098515 Review #1098515 is a subjective opinion of poster.
Reason of review
Order processing issue