Mariana H Unp

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Delayed delivery

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Original review Dec 01, 2021
Package has been delayed for over a week. Cannot get anyone to help. Continue getting the runaround. Opened an investigation and promised a callback. NO CALL back almost impossible to get a live person.
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Cons:
  • Did not deliver on service they claimed

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use

Michael H Asm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marana, Arizona

Stolen cash

Updated by user Dec 18, 2021

WHEN I CALLED THE UPS STORE TO TRY TO TRY TO RESOLVE THIS HORRIBLE SITUATION THEY ACTED UNCONCERNED, ASSUFRED ME THAT EVERYONE ON THEIR OFFICE WAS HONEST AND WOULD NEVER DO THIS AND WEE GLAD TO GIVE ME TJHE NAME OF THE UPS EMPLOYEE THAT PICKED UP THE PACKAGES THAT DAY. THEY ARE *** BAGS.

Original review Dec 18, 2021
was sending cash overnight at local tucson UPS store to friend that was recovering from open heart surgery. She was unable to cash check or money order at that time. UPS employees new there was a lot of cash in package. TRACKING INFO SHOWED THE PACKAGE NEVER LEFT store so a ups employee FILED A CLAIM FOR ME. JUST RECEIVED NOTICE THAT INVESTIGATION Was completed CONFIRMING UPS NEVER RECEIVED PACKAGE. WHAT CAN I DO?
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Loss:
$750
Cons:
  • Dishonest
  • Fraudulent activitites

Preferred solution: Full refund

User's recommendation: dont do buisness with ups

Sharetha G
map-marker Albany, New York

I have not received my package and it says delivered

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My package says delivered at 6:42pm but when checked on front porch it could not be found I checked with neighbors they have not seen any package also so I tried to call no answer
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Loss:
$89

Preferred solution: Full refund

Kat R Xtj
map-marker Moorestown Township, New Jersey

Frustration

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all i want to do is get to a live body and ask a question. I rec'd a txt saying that an attempt was made to deliver a package but no one was home to sign for it. I have no idea who the sender is therefore I don't have a tracking number!!! there is no way to actually speak to anyone and when I said nothing in an attempt to get to a live body, the vru's response was to say "call back later" and the call was disconnected. This IS NOT CUSTOMER SERVICE--IT'S CUSTOMER DIS-SERVICE AND A TOTAL LACK OF SERVICE!!! I HAVE NO IDEA WHAT PACKAGE WILL BE RETURNED TO THE SENDER OR WHO EVEN SENT IT. CAN'T GET ANY HELP AT ALL FROM UPS.
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Preferred solution: A REAL customer service agent to interact with. VRU's are a good tool but they DON'T TAKE THE PLACE OF A PERSON!

User's recommendation: request that anything ordered online is sent by any other carrier, but not UPS.

Anonymous
map-marker Houston, Texas

Package not received..

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When process a overnight delivery from my company it shall receive to doc on my end which I never received to the appropriate address I spoke to customer service I spoke to my shipper then I spoke back to customer service told to file a claim Its been a week and still havent no response so I had to cancel my package which was very important loan that I needed it cost me $150 to process a long with a $20 fee for overnight shipment I cannot get that back.. now I have to wait for the cancellation from my shipper and re-processed it which will cost me another $150 to do because I have very important things to take care of and I did not receive my package mail ..Furthermore I received this review and still havent received anything from the claims department thank you
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User's recommendation: In question

Anonymous
map-marker Fairfield, California

Bad Delivery!

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Delivered damaged and missing item... Refused packages.

This tiny lady in a tiny hatch back delivered my packages. She said she was an overflow driver. Nothing to her directly, she was very nice, but the packages were stuffed into her car, two of the three boxes were torn and on box was ripped and parts were falling out of the bottom. Two of the boxes weighed, I would guess about 80lb each.

Not the right delivery method. AND she parked across the street. She wasn't familiar with delivery refusals, didn't know what to do or who to call. Finally got hold of a real person at UPS and they said that I have to call and cancel the original order and reorder.

Basically, they absolved themselves of any responsibility saying they would research and see if it was damaged from the original shipper.

Not a happy camper...

Other orders to my house they won't deliver per my instructions on the door. I have a vibrant colored sign that says, "Don't leave on porch" but they must not know how to read...

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User's recommendation: Prepare for the worst...

Anonymous
map-marker Hershey, Pennsylvania

Package delivered to wrong address

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I still have not heard anything about my package. An the business they claim it was delivered to said they never received any delivery from UPS.AngryAngryvery angry
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Anonymous
map-marker Hialeah, Florida

Driver Lying About Attempted Delivery

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The driver blatantly lied about having "attempted to deliver" a package. I work from home and was here all day. No one knocked. No one came. No sticker was left. I called to complain and nothing has been done. I don't know how come they're still in business. They should be driven out of business.
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User's recommendation: NEVER use UPS again!

Linda H Myr
map-marker Newport Beach, California

Terrible delivery service

The delivery person is leaving packages out near our street at the corner of the garage rather than taking packages to our front door that has more obscured view of packages. Several times boxes have been left out overnight because I was unaware he had put them out near street.

I have even left a note at the corner of the garage asking that all boxes NOT be left in this remote area but be brought to the front door to prevent stealing but he continues to leave them right below the note taped to the wall. This has happened 10 to 12 times now and is completely unacceptable. Again another package was left out there last night. I cannot see packages left there from my front door and am worried about theft.

Does the person not read English or why is this so difficult. He NEVER knocks or rings the doorbell to let me know a package is being delivered.

For some reason there is never a problem with FedEx, so please correct this issue with your drivers! My address is 1821 Kings Road, Newport Beach CA 92663

Please respond to let me know issue is resolved!!!

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Preferred solution: Apology

Keith D Hpf
map-marker Collins, Mississippi

Incorrect delivery person as recruitment does not reside at the address delivered to

Wrong address, The addressee is not resident at the address on the package Package is from the homedepot store
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Preferred solution: Let the company propose a solution

Jaiveon Nuf
map-marker New York, New York

No package

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Says it was delivered. I am in a fifth wheel campground and have no issues getting packages. But not this time. And lack of customer service is disheartening.. still no Package!
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User's recommendation: NOT

Anonymous
map-marker Clovis, California

Horrible

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On at least 6 occasions, we have had emails saying the driver attempted delivery but that was a complete lie! We both work from home, so we are here all the time. (One of us is)! No notice was left on our door. The driver just doesnt have the time or is a liar. Then we are told to go to a store to pick it up! We PAID FOR THE ITEM TO BE DELIVERED, so why the F do we have to drive a few miles to go pick it up????!?!? This keeps happening. The driver to our address should be fired.
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Devon W Kxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Background check status

I have applied for a position and was waiting on a background check. Have been informed on an update in regard of this matter.
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Preferred solution: A response on my application status

Holly G Ron
map-marker Brooklyn, New York

Scam tracking number

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I want my money back this is bs I had UPS track the package and it was an amazon package she said this happens a lot when you buy from 2rd parties !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Loss:
$63

Preferred solution: Full refund

Anonymous
map-marker Espanola, New Mexico

Package not delivered

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They always leave packages at the post office when I use my PO Box......of course since its Christmas, they didn't this time and they want me to drive to the next town over, 45 minutes away, one way, and pick it up. I am so sick of UPS. there is one driver that is good, the rest are rude and act like you owe them something.
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User's recommendation: UPS SUCKS!!!! Dont use them!

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