Belita 21

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Envelope late delivery

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I went in the UPS store on Friday November 19th at 8:00 am to make sure that was early enough so it could delivered on Monday morning. It was a guarantee that it was going to be there on time. Now the envelope it wont be delivered on time because it was picked up from the store at 6:30 pm. It only be delivered tomorrow afternoon November 23rd. This is unacceptable. Its a court document that was supposed to be shown today! I am very disappointed with the costumer service and very angry because messed up everything for me. I really hope that the company stop promise what they can keep the word. If I knew I had gone with a different company.
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Preferred solution: Full refund

User's recommendation: DONT BELIEVE IN DELIVERY ON TIME

Anonymous
map-marker Bonney Lake, Washington

I so irritated that this company has tracking numbers but thier system can't deliver adiquate updates so that I have to spend *** day into the evening at home waiting.

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UPS won't answer a call on tracking a package. My adverse weather event has been over for several days now - and I still get to wait at my house all day - there system says to sign up for My choice", did that, did the track on line...still no updates on my delivery time. I have called twice and their Karen voice recording won't let you talk to anyone.
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User's recommendation: I don't have one

Clara T Dmu

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Can’t get help!

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DontI need to talk to someone in person! Im sick of the recordings! I have a case # I need to talk to someone about!
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Preferred solution: A phone call

User's recommendation: Don’t use!

Anonymous
map-marker Cedar Hill, Texas

UPS lost my package

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UPS lost my package, and they are NO FREAKING HELP in figuring out where it is. The damn 800 number does not help. AT ALL!! Get rid of the damn number if you can't talk to a REAL PERSON!! I Finally get someone to call me back, and they're still no freaking help!! I've got to go online to file a *** claim!! Furthermore, I hate UPS with a passion and wish NONE OF MY PACKAGES EVER HAD TO GO Through UPS!! Waste of time!! This happens with every UPS package! Clown show!
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User's recommendation: Never

Marcia H Wcb
map-marker Denver, Colorado

My package was returned in error

I would love to have my package resent. I was told that on January 3rd the correction to the address was to show 'court' instead of 'street'. I was assured that the correction had been made and it would sent the next day. Instead the street stayed on the package and it was sent back. It was never received. I got no gift and the sender Did Not get the package. The problem is that I haven't been able to get a live person to aid me in tracking down the package. My name is Marcia Hawes The number to contact me 720 546-****. Please help.
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Loss:
$50

Preferred solution: Deliver product or service ordered

Leonard S Edy

Did not get tracking number from shipper

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Updated by user Dec 23, 2021

Nothing resolved yet

Original review Dec 23, 2021
Did not get the tracking number from shipper. Sent from Lakeland Florida by expidted server. From Jeannette Spencer ,Lakeland Florida To : Leonard Sylvestre Windsor Ontario canada. 307-**** Lauzon Rd Windsor Ontario N8S 4T1
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Preferred solution: Let the company propose a solution

User's recommendation: Get tracking information

Anonymous
map-marker Lagos, Lagos

You have not picked up a packages

I like the way customer care line talk to me and they fix up my issue and they explain how to do it next time if i have the same issue
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Anonymous
map-marker Rochester, New Hampshire

Not understanding disabled responses at door

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Still trying to talk to a real person at UPS customer service! I've been using them for 30 years, but can only get robots, now. It is a unique problem. Spent 2 hours to talk on the phone to a real person. UPS is making more of a profit with robots on phone than actual human beings! Before I mail anything, I will call a company and see if there is a human being to help me, BEFORE THERE IS ANY TYPE OF CONFUSION AND BEFORE I MAIL ANYTHING!! THE BEST WAY. TODAY! I've always been satisfied with UPS for 20 years, but not now , only because of communication on the phone!!!!! THAT'S IT! I'M learning my lessons, for sure!
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Sheree R Ygk
map-marker Vacaville, California

My package is very very late.

I ordered this package January 6. I was told it would be delivered on the 14th of which it was not and then they gave me a new estimate of the 15th through the 19th well today is the 19th and I want to know where my package is. Angry
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Cons:
  • Tracking and delivery

Preferred solution: Deliver product or service ordered

User's recommendation: I am not happy with UPS right now.

Phil C Eht
map-marker Venice, Florida

You suck and I want a human to call me. My number is 941-374-****

Where is my package? If you left it out front and not in the screen door enclosure I need to know why. You need to go back to people signing for there packages and not just dropping and go. This is why stuff comes up missing.
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Loss:
$80
Pros:
  • Use to sign for packages
  • Big brown used to be a good company
Cons:
  • Lack of training of the employees

Preferred solution: Deliver product or service ordered

User's recommendation: You don’t want me to answer that

Tray J Ofg

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Verified Reviewer
| map-marker Monroe, Louisiana

Package missing

I ordered a package from Threadbeast and it must have gotten delivered to the wrong address because I haven't received it yet
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Loss:
$219

Preferred solution: Deliver product or service ordered

mark w Mbi

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Verified Reviewer

Their driver lied thru his teeth.

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Updated by user Dec 03, 2021

Still do not have a birth certificate. Both vitalcheck and ups made offers to resolve the issue but both have failed to deliver.

Updated by user Dec 03, 2021

This complaint is not just about ups, the brunt of it has shifted back to vitalcheck. The online company that steps in between the customer and whatever facility they are trying to obtain a document from and charge an exorbitant amount of money for public documents.

They are the ones that utilizes ups so conveniently for them they just point the finger at each other so no one is held responsible.

How these people can sleep a single wink is beyond comprehension. I did not get the service I paid for but they will give no discount or refund.

Original review Nov 03, 2021
I missed the first attempt to deliver my birth certificate as I wasn't home. They left a sticker with a tracking number which states they would try again following day. I was outside in front of my house literally all day in which I witnessed a ups truck turn around in lot right across the street, driver looked right at me and then drove away. Within minutes, the tracking status changed from being delivered to customer refused to accept package and was being returned. Why would I refuse my birth certificate? Why would the driver resort to being completely full of crap? Read the reviews of ups and fed x and this is going on everywhere. I don't believe for a minute that both companies are that inept at hiring good driver's. With that many complaints, suggests the driver's are being told to do so. With all the fraud going in that I'm already a victim to, a birth certificate would be a hot item wouldn't it? I paid for the express delivery and it's going on 2 weeks and still don't have my vital records.
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Loss:
$80
Cons:
  • Not caring about the customers packages
  • Can not deliver a package
  • No one in customer service can help

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use ups period. With that many complaints, they shouldn't even be allowed to exist.

Michael S Ttn
map-marker York Township, Pennsylvania

I need a package in route stopped

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I need a package in route stopped n returned back to me it was a expensive gift for my girlfriend that I just found out she cheated on me so I want the package returned back to me I dont care what it costs
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Preferred solution: I just want my package that’s it n Iam sorry but please I need this done

User's recommendation: Stay single

Lee S Cwh
map-marker Coral Gables, Florida

About my delivery for today. Lying about time del

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Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a bigmac shop. What a clusterfudge. No number to call at UPS says a lot about UPS concern about we the customers of companies that use UPS. I tell all that I order from I refuse to buy from them again if they use UPS. Pissed
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Preferred solution: Deliver product or service ordered

User's recommendation: Tell company you order from no UPS

Cody N Axk
map-marker Phoenix, Arizona

Want a phone number to a human

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Wanted to talk to a human representative due to multiple issues with my packages being thrown over my fence and damaged. Packages showing up to my house in completely restored boxes or scattered in porch. Cannot reach anyone to talk to and it is very frustrating.
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Preferred solution: Let the company propose a solution

User's recommendation: Ship with someone else if it’s an expensive package or a fragile item

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