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UPS - Wonderful service. Great drivers.

5.0
Details
Raelene delivered my power washer today (9/18/17). It was very heavy and awkward to move. Using a hand truck, Raelene delivered the heavy box all the way down my gravel driveway, into my back yard. She had a great attitude and went far and above just "delivering". And she took a moment to give all my dogs some love. Even my fearful, previously abused pit bull loved her! She is a great ambassador for your company and a wonderful worker. Her social skills are impeccable. Please tell her how much I appreciate her can-do attitude and friendly manner. Thank you, Raelene. We all hope to see you again.
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Review
#1102547 Review #1102547 is a subjective opinion of poster.
Pros
  • Exceptional delivery personnel
Reason of review
Good customer service
Tags
  • Parcel

UPS - Horrible

This is the most inefficient company. They have lost my document with a legal document in it. Everyt ime I call they say there is an investigation under way. their customer service sucks!!!!!!!!!!!!!!!!!! their tracking system is inefficient.. I called and they keep telling me that the package is no where to be found. It sucks for me as I have to provide all the paperwork again. and do this again. Their customer service is horrible and can't help. No phone call back . This is really bad and I will never use them again. They are really really bad and unhelpful. avoid them at all cost.
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Review
#1102256 Review #1102256 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1000

UPS - Packages not delivered to the correct address.

I have contacted them and discovered that UPS is outsourcing customer issues to Guatemala. UPS used to be the all-American company, but not any more. I respect people who speak more than one language, but want to speak to someone in the U.S. about my packages. The phone menu is long and the problem was lost in all four conversations I had with the UPS agents. UPS officially sucks. I don't want to enter any more words, despite what this box requires. Repeat. . I don't want to enter any more words despite what this box requires. I don't want to enter any more words.
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Review
#1101472 Review #1101472 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - The most incompetent co ever!

1.0
Details
Incompetent staff, not giving appropriate information, they ignore what you say about delivery time. Customer service told me ups was going to call me to let me know about arrangement to deliver my package from Europe on Saturday. They called me, gave me a phone number to call on Saturday. I tested the #today, someone picked up and hung up on me, I called back, no answer... then I was cold it could not be delivered on Saturday. They charge $6 so I can pick up my package at a ups store...this after spending 2 hours on the phone. never got to talk to a supervisor. Too busy. What a surprise. Ups should take an example from FedEx, pickup at FedEx locations free of charge! I will never purchase from a store that uses ups for shipping!
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Review
#1101441 Review #1101441 is a subjective opinion of poster.
Cons
  • Customer service and delivery
Reason of review
Problem with delivery
Loss
$6
Preferred solution
Full refund
They delivered my package to a wrong address and lost it. I called immediately to see if the could locate it, but without success. The date and time they claim to have delivered package was false. My security agent reviewed the security cameras for said date and NO UPS...
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1 comment
Anonymous
#1382249

Hi,

It's a very very bad news after such a long waiting period .what does it mean "lost"? It isn't a tiny parcel to be lost.it was a big with weight of 10kg.

Value of the parcel is £3200 . .Very awful for a famous Brand name "UPS".i paid a lot more to be sure my parcel safe and will be delivered quickly .It's really funny you are telling me they couldn't find it.

I can't understand this ,Force UPS courier to find my parcel ,

Track number is 1Z7E524X6847825387

Thanks, Hossein

Review
#1100683 Review #1100683 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Lost package

1.0
Details
Horrible customer service, even after they lost my package they did not inform me
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Review
#1100663 Review #1100663 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Delayed delivery

I ordered a lounge chair from jc penny and UPS was suppose to deliver it on September 5th and now today is September 12th I really needed it yesterday for a birthday present that I didn't receive, I go to UPS tracking and it says an operational delay then it said weather condition then back to operational delay its only in lawnside nj and I'm in Camden nj its not that far away from m, I called UPS customer service number and they didn't know what was going on so I received no help from them and when I called Lawnside the phone kept ringing and without anyone saying can I help you they just hung up, I am extremely disappointed, I just got off the phone with JC penny they talked to UPS and they lost the chair how can you loose a BIG LOUNGE CHAIR? How come it says its in Lawnside if they lost it?
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Review
#1099701 Review #1099701 is a subjective opinion of poster.
Cons
  • Not getting my package and them loosing it
Reason of review
Problem with delivery
Loss
$200

UPS - I insured a TV I had shipped from Texas to Tennessee.

1.3
Details
TV shipped was damaged. They would not honor the insurance I had purchased-$2,000. I have called several times. They claim I did not have it packaged properly and did not use "approved bubble wrap". The place I used to ship via UPS did not tell me about the bubble wrap and accepted the package. If it wasn't packaged properly why would they accept it and let me buy the insurance??
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1 comment
jeffpval2018
#1382945

Same problem here shipped with all manufacturer contents and still damaged my new TV . very careless with other peoples things .

they should be more careful but they did not buy it so why would they care to protect it.

just toss it around like garbage. they will learn after enough law suits.

Review
#1099464 Review #1099464 is a subjective opinion of poster.
Reason of review
Damaged or defective

UPS - Mystery Credit Card Charge

We have a mysterious credit card charge that popped up from UPS. It has happened before. I called and they sent me from one person to the next for an hour and a half. End result of they don't know how to look it up and it might be an import charge or something international. They can't look it up by the number on the bank that is next to their name. So I am going to call it fraud if they can't figure it out by Thursday morning. They are a shitte company. You shouldn't being charging any credit cards without notify the person or knowing what the charge is even for.
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Review
#1099390 Review #1099390 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200

UPS - The worst company I have ever dealt with

1.0
Details
The worst company I have ever dealt with. I used UPS to send a parcel to my family in Pakistan for an occasion and that was the worst possible mistake I have ever done in my life. The counterparts UPS is dealing with took the parcel to the address and refused to deliver it unless the receiver pay them charges amounting to £120... This is more than the value of items shipped! They claimed it to be customs tax charged but the customs denied charging any such amount and tried contacting the company but they neither responded nor provided any evidence of payment of charges to CUSTOMS... They would not even return it to London saying these charges have to paid otherwise they will abandon it. When finally my family made the payment as this useless company would not give them any option, the cake plate I had sent was BROKEN! UPS did not accept any responsibility saying I did not take insurance... Really!!! if you don't take insurance they will break your items!!!! I wish I can give a rating of 0. No responsibility, no accountability and no professionalism...
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Review
#1099241 Review #1099241 is a subjective opinion of poster.
Reason of review
Illegal charges and broken items
Loss
$294
Preferred solution
Full refund