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1.0
Details
Once AGAIN UPS FAILS TO DELIVER A PACKAGE BUT THIS IS FUNNY.... So I paid for International overnight shipping on a package from china wasn't cheap, I login to see my arrival time and found this: "WE WILL UPDATE THE DELIVERY DATE AS SOON AS POSSIBLE" Just what does...
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Review
#1116942 Review #1116942 is a subjective opinion of poster.
Cons
  • Dont know when you must be home to receive my late package
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Bogus Shipping Services
  • Boycott Ups

UPS - Run around and nothing but lies

1.4
Details
They say they delivered my parcel to another address near me 2km. They told me it was picked up from there. Everyday they tell me they will be delivering it to me by the end of day. Of Course the end of day, comes and they have not delivered it. They will not give me a new re-delivery track #. They keep lying telling me, it's in Concord, no it's in Brampton, no it's on the deliver truck. Everyday the same story. They say they contact the delivery person, but he can't check to see if the parcel is on his truck. They tell me the delivery person has a helper, he might have it but there is no way of contacting him. They tell me no, they do not have the parcels listed or have anyway of tracking, until it has been delivered. These people are not nice people, obviously not considerate people. You know they are lying, and they know you know. They just don't care. The service industry in Canada is failing because of these people. All the above applies to the way Canada post does business also.
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Review
#1116343 Review #1116343 is a subjective opinion of poster.
Cons
  • Run around from customer service and lies from them
  • No effort made to redeliver and fix their mistake
  • Ups policy to not fix their mistakes
Reason of review
delivery issue and customer service
Loss
$60
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Service Delivery

UPS Scam of the Century

1.0
Details
I shipped two sport coats overnight. Expensive sport coats. We filled out the insurance form and away they went in the truck. Well when someone at UPS steals your merchandise they call it lost. It was in the plant in California and got 'lost'. I spent the next 6 months fighting with them to pay me the $1500 i paid for the two coats. They claimed my insurance wasn't properly filed. There Stupid *** employee at the UPS store filled out the form and I paid $26 for it. So then they said the coats were not worth $1500, and this will make you laugh they offered me $100 and actually sent me a check. I wrote **** *** on the check and sent it back to them. Last communication i had they said 'sue us'. This is the third time i have had a significant problem with UPS.
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Review
#1115662 Review #1115662 is a subjective opinion of poster.
Cons
  • Are thiefs their employees stole my property
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Let the company propose a solution

UPS in Chantilly, Virginia - Damaged electronic equipment

2.9
Details
UPS Truck driver mishandled a small crate with rental electronic equipment. Last 2 times parts inside the equipment were completely dislodge which can only be caused by multiple tremendous impacts. I understand why now after seeing the UPS drive handle the crate by rolling it end over end and letting it slam onto the ground even thought the crate has carrying handle on top of the small crate and I tried to helped him load it. The rental equipment is inside a totally enclosed small crate lined with 2 to 3 inches of foam. The company ships this same equipment all over the USA without issues except for the last 2 times it was shipped to me. Now I know why. I even tried explaining this to the driver but he did not even pretend to be concerned. If all employees of UPS have this same blatant absence of pride in their work the company might as well shut down now.
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Review
#1115482 Review #1115482 is a subjective opinion of poster.
Cons
  • Drive handling of shippment
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
1.2
Details
I PAID $55 FOR A DELIVERY ON SATURDAY AT WORK/FOR WORK. I CAME INTO THE OFFICE ON OVERTIME TO WAIT FOR THIS PACKAGE. I HAD PLENTY OF WORK TO DO WHILE I WAS HERE BUT THE ONLY REASON I CAME IN ON MY DAY OFF/SATURDAY WAS SPECIFICALLY FOR THIS PACKAGE SHIPPED FRIDAY FOR A...
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1 comment
Anonymous
#1607295

i agree i think its on the company mostly they hire few drivers and increase the work load, so everytime a lazy driver does not leave the truck he saves a few minutes. this happens to me so often.

i live in an apartment and one thing i know is the unit number should be included in the address 119- 75 XXXX st. from that you know its unit 119. however, often delivery drivers dont like apartment buildings. so every single time i order something, they come to the house and say the address is incorrect.

once i was waiting for a new phone to be delivered, i check the tracking number and it said pending and 2 minutes later it said sorry we missed you, i ran up to the lobby the ups driver was parked outside sitting in his truck closing the tabs, i asked him why didnt you go inside? he said nothing.

i would have missed a whole days of work to go pick it up. it is ridiculous and not fair to consumers

Review
#1115025 Review #1115025 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$265
Preferred solution
Full refund
Tags
  • Ups Lied About Delivery Attempt
  • Ups Poor Service

UPS - I do too many deliveries per day, sorry I made a mistake

Packages not delivered...2:30PM Friday called UPS - routed to call center in the Philippines... opened a ticket...notified UPS driver, pkgs not received (Friday). 5:30PM Friday, Received call from Ups in USA (John in training)...the driver contacted by (Jen) dispatch, he admitted he delivered them to the wrong address. "I deliver 150 pkgs per day, I make mistakes" I asked UPS to go collect them immediately, "no driver in the area to pick them up". 2 Philippines...calls later, Friday 10:30PM UPS USA sent a driver to area. Per dispatch, the driver was told, by the people he left the pkgs with, "We saw pkgs, but we don't have them." I was told to open an investigation. Monday, AM&PM Philippines, they can not open a investigation ticket. Tuesday, 2 calls in AM, Philippines, they can not open a ticket. Tuesday PM, Philippines, opened ticket!! Wednesday, email notification packages were delivered to correct address. NOT...called back Philippines...reopened investigation ticket...Thursday email notification packages were delivered to correct address. NOT...called back Philippines...reopened investigation ticket...Friday, Asked for update, no response from UPS. Is UPS working their employees too hard? Or am I expecting a level of service UPS is unable to provide?
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Review
#1114703 Review #1114703 is a subjective opinion of poster.
Pros
  • Speaking with gretna
  • She was helpful
  • And in the usa
Cons
  • Customer service and delivery
  • Philippines call center was extreemely difficult to work with
  • Driver admitted he delivered 3 pkgs to the wrong address however
Reason of review
Problem with delivery
Loss
$1750
Preferred solution
Let the company propose a solution
Tags
  • Delivered To Wrong Address

UPS - They don't do what they are paid for deliver packages

1.0
Details
Package returned to manufacture because they did not inform me that the package was waiting in some "holding area" that they cannot specify. The customer care rep said we have nothing to do with it because we returned the package??? really UPS is being paid to deliver packages and it does not take long to see that they have the worst reviews on the internet and all the companies are looking for alternative shippers. UPS has the worst customer care they seem to think that they did their very best when I was never informed that they were even delivering a package. They of course are not at fault. I have gotten better customer care from USPS than them.
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Review
#1112607 Review #1112607 is a subjective opinion of poster.
Cons
  • Paid to deliver and do not
  • In ability to communicate effectively
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • BAD CUSTOMER SERVICE UPS

UPS sucks

Their driver delivered my package to the wrong address I emailed them & i talked them I was promised my package would be picked up & brought to the right address but obviously it was *** to ease my mind cause its been over a month & still no package they have dummy drivers & fraudulent customer service
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Review
#1110987 Review #1110987 is a subjective opinion of poster.
Reason of review
Problem with delivery
Ever since our original driver went to management our delivery service has been lousy. We live in a very rual area and there have been many thiefts. We have an electronic gate and a call box. UPS is aware of this and know to use the call box for entry thru the gate....
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2 comments
Anonymous
#1376580

Haha! Why don't you just deliver the packages yourself then, you ungrateful twit!

Just watch the tracking information!

Stay outside and meet the UPS driving once and tell him. New one's come all the time but at least some of us have some common sense. What a joke! Also, you can get text notifications now, did you know that?

Or are you just too stupid and lazy to understand or do anything. Grow up.

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Review
#1110760 Review #1110760 is a subjective opinion of poster.
Reason of review
Problem with delivery
Ever since our original driver left our sevice has been discussting. We have had several packages left at our gate by our mail box with no attempt to deliver to us or let us know they are at the gate. We have an electronic gate and the ups driver knows to use the call...
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1 comment
Anonymous
#1376583

Stop complaining every day about the same thing. Get a job and do something better with your life.

Review
#1110754 Review #1110754 is a subjective opinion of poster.
Reason of review
Problem with delivery