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UPS the worse delivery company

1.3
Details
UPS customer service is very incompetent and not coordinated. I miss to receive package on Friday and agent on the phone told me that ups will make second attempt in Monday. I asked to change shipping option for hold for pick up and they said that I have to ask the company who sent package to unlock that option. I called the company and they sent message to ups. I called ups later in Friday again and they told me this time that they will make second attempt to deliver in Saturday. on Saturday I checked website for updates on my shipping and it was showing status out for delivery and also showing that delivery scheduled for Monday. I call ups again and they couldn't explain. they told me again that driver will try to deliver on Saturday. I spent whole day waiting, worried that ill miss it again. nobody showed up. now I'm afraid that on Monday ill miss it again, because I can't be home all day waiting. And I can't change shipping option to hold for pick up. it is a mess.
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Review
#1126323 Review #1126323 is a subjective opinion of poster.
Service
Ups Pick Up Service
Cons
  • Customer service must have a rolodex with excuses
  • Delayed delivery
  • Website difficult
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

UPS - Refused to Refund me my money for their mistake

I found out today after using their site to create a label that next day air does not mean you will get it Saturday even if you choose Saturday Delivery. I needed the package by today and created a label so it would arrive today. They said the label was created for Monday because it was the next business day. I called UPS twice directly and the store once. All I got was the run around about how they are not responsible because the shipper which was their store chose air next day for Monday not Saturday and they refused to refund me my money. Now I am out of $100 and the time sensitive package will be destroyed due to late delivery. I will not create another label. Make sure when using the site and the person who ships the package to choose the correct label otherwise you will get nothing but the run around.
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1 comment
Anonymous
#1388830

"I found out today after using their site to create a label"

Translation: I was too silly to read the material and didn't know what I was doing when I created the label.

Rather than act like an adult and cop to the mistake, I blame someone else.

"person who ships the package to choose the correct label "

That's right numbskull, read the material before creating a label.

It's not that hard if you put your thinking cap on.

Review
#1126258 Review #1126258 is a subjective opinion of poster.
Service
Ups Next Day Air Delivery Service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Full refund
1.0
Details
Ups dropped large heavy package and small one Friday afternoon wrong house ,wrong town. Called local ups girl said they would pick it up. No one came l,called this morning said they cant pick up on Saturday,called office said i couldn't pick it up to heavy some one...
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1 comment
Anonymous
#1387587

Sounds like you got yourself overly involved.

You told them where the package was and that it wasn't for you.

It's not up to you to worry about it.

Just ... breathe.

You left it right where they dropped it for easy identification.

Review
#1126030 Review #1126030 is a subjective opinion of poster.
Service
Ups Pick Up Service
Reason of review
Order processing issue

UPS - Buyer Beware

1.6
Details
Sorry this is a bit long, just wanted to let people know how terrible the service is with this company and the lack of anything resembling ethics. The email conversation is below. I ordered a printer from Prusa Research and upgraded shipping with UPS Express saver that states Guaranteed next day service. I realize this is impossible from overseas but I figure a couple of days should be okay. Not only did it come late, the company even admits a mistake was made, but because the package was delayed already their mistake doesn't count. The problem was that even though they say customs delayed it, the package was never opened or gone through, it shipped with the same wrapping the company put it in. UPS made no attempt to correct things other than to say your package is arriving today and then closed the ticket I had opened. Just realize that the speed of delivery you pay for you wont be receiving, your package will arrive sometime. Here is the conversation I had with UPS regarding my ticket. And lastly the response time they say they have for new tickets isn't correct either so don't expect a fast response. UPS Subject Tracking / Package Delivery Thank you for your recent e-mail. A representative is working to address your request and will respond within four hours. Thank you for using UPS. Customer By CSS Email ( UPS E-mail Communications ) ( 11/01/2017 11:30 AM ) U.S. Eastern Standard Time (US EST) Support Topic: Package Delivery Are you the ...: Receiver Other Address Information: Postal Code: 17000 Country: Czech Republic New Delivery Address Country: United States What is your question or comment? I payed for UPS Express Saver which says guaranteed next-day service, yet my package has been delayed for two days and possibly a third, why did i pay for this service if i cant get my package © 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. All trademarks, trade names, or service marks that appear in connection with UPS's services are the property of their respective owners. On Nov 2, 2017, at 8:55 AM, "customer.service@ups.com" wrote: Response By Email ( Lucy M. ) ( 11/02/2017 11:55 AM ) U.S. Eastern Standard Time (US EST) Dear Matthew; Thank you for contacting us regarding your shipment, I am truly sorry for the delay and can understand your concern. Our records show that the first delay awaiting customs clearance in CZ. The second delay was an error on the part of UPS, your package was left at a UPS building instead of continuing its transit. Your package is already out for delivery today, it will be delivered by end of day. I do apologize for any inconvenience caused by this delay. Sincerely, Lucy M. UPS Customer Support Auto-Response By ( Administrator ) ( 11/01/2017 11:30 AM ) U.S. Eastern Standard Time (US EST) Customer By CSS Email ( UPS E-mail Communications ) ( 11/02/2017 12:12 PM ) U.S. Eastern Standard Time (US EST) So your telling me that because of a mistake you guys made I am out extra money instead of paying less and waiting like I should have. Response By Email ( Lucy M. ) ( 11/02/2017 05:51 PM ) U.S. Eastern Standard Time (US EST) Dear Matthew; I understand your frustration about this delay. As our goal is to provide each of our customers a superior level of service, when we fail to meet that commitment, it's a matter of serious concern to us. In this case, even though a mistake was made, your package was already delayed due to customs, this was something over which UPS has no control. Thank you for thanking the time to bring your concerns to our attention. I sincerely apologize for any frustration this situation has caused. Kind regards, Lucy M. UPS Customer Support
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Review
#1125515 Review #1125515 is a subjective opinion of poster.
Service
Ups Next Day Delivery Service
Cons
  • Delayed shipment and no customer service
Reason of review
Poor customer service
Loss
$86
Preferred solution
Full refund

UPS in Hope Mills, North Carolina - Package not deliverd or attempted when it was dueto be

ups did not deliver my package and tried to say the shipper said to hold itat the hub. The shipper saidthey did not say that. then ups said I told them to hold it. I did not I toldthem IF they attemted to deliver today and iwas not here THEN hold it tomorrow at the hub. the 3rd of Nov. DO NOT CONTACT ME BY E MAIL ONLY BY PHONE> I am so pissed that's why upd lost their Amazon contract to the Postal service! This is not the first time having trouble with ups deliveries. don't have any thing else to say but I amd totally PISSED off!!!!
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Review
#1125280 Review #1125280 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

UPS in Lakewood Township, New Jersey - Lost shipment

1.5
Details
A shipment was sent from NJ to Florida. It was lost and by their own omission it went to their lost warehouse in Georgia which is in such a mess no one can find anything anyway. They kept billing us for the shipment and they kept asking for documentation which we provided. They kept asking for the shipment number which we did have. But they had to give us a new tracking number because they lost our package!!!! Since the person who shipped it from NJ to Florida couldn't find her order for the shipment they offered us $100 (worth over $700) but that was partly our fault because the person who shipped for us should have kept the ticket. However since then we have had to deal with rude people and as of today they don't want to pay us anything and to add insult to injury they want us to pay for the shipping for the package they lost! I will never deal with them again.
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Review
#1125109 Review #1125109 is a subjective opinion of poster.
Service
Ups Two Day Delivery Service
Cons
  • Lost package
  • Inaccurate tracking
  • Refund procedures
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund

UPS Failed Delivery Attempt (Failed to even drive down my street)

Stayed home waiting for a package for my daughter to arrive. Kept checking the porch and UPS website (because she is so excited). Then a little after 7pm I checked the UPS site, and WTF!!! Did I miss it? UPS said, "The receiver was not available at the time of the first delivery attempt. A second attempt will be made." @ 6:45PM Wait... How could we have missed them? I'm literally 15' from the door and didn't hear anything. So I play back the surveillance cameras..... Nope. No deliveries at 6:45PM (or ever) for fun I scanned an hour before and after, nothing only two cars even drove down my street (one was my wife). Such a bummer when they lie. I get it, the delivery person wanted to go home early, or whatever, but why lie and say they tried to deliver?
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Review
#1124790 Review #1124790 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Misleading delivery status
Preferred solution
Bring me my stuff (for real this time)

UPS - Delayed Delivery

UPS is now en route with our package for the 3rd time. The delivery person was not available for the 2nd delivery attempt that they had to postpone delivery. We had to cancel a meeting and wait for the shipment to arrive when we were expecting nobody. Would have been nice for the UPs to inform us when I called around 8 in the evening if the delivery has been postponed. Because when I called, Customer Service told me that the delivery is in transit? Now Im on the phone with Adrian and was told that someone will call me within an hour. Would appreciate a speed and reliable shipping company other than UPS
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Review
#1124329 Review #1124329 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

UPS - Horrible Customer Service

1.0
Details
I had a package shipped to me from a store. I have been following the tracking and somehow it suddenly stopped updating. I called to find out where my package is since it was supposed to have been delivered and the rest of my order was delivered last week. I spoke with someone that told me repeatedly that they could not tell me where my package is. They will only speak with the shipper. They admitted that they may have lost the package (those are some BIG, scary trucks), but they cannot tell me that because I didn't ship the package to myself. The lady repeated that I had to contact the seller (I spoke with them first before calling UPS) and they would only answer that person's questions. It's MY package and YOU lost it. Learn something about customer service and tell the customer what you did with her packages.
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Review
#1123948 Review #1123948 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Unhelpful customer service
  • Denied responsibility
  • Being treated disrespectfully
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery

UPS - Damaged contents

Shipped expensive Christmas china meticulously packed, double bubble wrapped, shipping peanuts and Styrofoam. 2 items damaged. Countless calls and e mails to UPS get no results but a run around, conflicting stories, claim check supposed to be on the way. 10 days and it still is not here. Very rude customer service, will not ship UPS again. This was a $189 dollars of postage and insurance. Forget it, I probably will never see the check. Have written a letter to corporate headquarters in Georgia, probably a waste but made me feel better. There are other delivery options which I will use in the future.
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Review
#1122366 Review #1122366 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Bad quality