Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS - Damaged contents

Shipped expensive Christmas china meticulously packed, double bubble wrapped, shipping peanuts and Styrofoam. 2 items damaged. Countless calls and e mails to UPS get no results but a run around, conflicting stories, claim check supposed to be on the way. 10 days and it still is not here. Very rude customer service, will not ship UPS again. This was a $189 dollars of postage and insurance. Forget it, I probably will never see the check. Have written a letter to corporate headquarters in Georgia, probably a waste but made me feel better. There are other delivery options which I will use in the future.
View full review
Review
#1122366 Review #1122366 is a subjective opinion of poster.
Reason of review
Bad quality

UPS - Delayed Delivery, Lies, and Fraud

1.0
Details
On consecutive days I received e-mail telling me my package would be delivered the next day. The package did not show on any day promised and still do not have it. When I contacted UPS they could not/would not explain the delay and made no commitment to get me the package on a timely basis--they would "try" next week. So, I was lied to repeatedly and service was not provided. The online agent took no responsibility for the problem and refused to do anything to help resolve the problems. The comment was that the issue was out of their hands though apparently the package is in their possession.
View full review
Review
#1122041 Review #1122041 is a subjective opinion of poster.
Cons
  • Failure to perform
  • Intentional misinformation and fraud
  • Being lied to
Reason of review
Problem with delivery
Loss
$12500
Preferred solution
Let the company propose a solution

UPS in Trenton, New Jersey - So sad

I purchased 3 portable fans for my family in tv Puerto Rico under the difficult situation they are in. my purchase price $900 and weighing 16lbs. each only to be charged $770 via ups ground with no guarantees. Way to help our fellow citizens when they're down.
View full review
Review
#1122026 Review #1122026 is a subjective opinion of poster.
Reason of review
Pricing issue
3.7
Details
UPS driver just went up my driveway doing 45-50 - when he came back down, I stood in the driveway and he was flying toward me doing at least 30-35, waving me out of the way, and shouting "get out of the way". He stopped JUST in front of me, yelling at me. I told him...
View full review
1 comment
Anonymous
#1384909

Drivers lied and said attempted to deliver my package but never showed up. I was home all day this has happened several times with ups and never will I do business with them again if I can help it.

Review
#1121872 Review #1121872 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Republican City, Nebraska - All recent experiences have been hoate

My latest is that I have Yet another reason why I Did not receive package when I was not thee and never informed when it would Be delivered . I have a delivery notice Saying in meter box and have no idea what that means and UPS has no idea what it means either although their delivery guy put this note on My door???!!?
View full review
Review
#1121507 Review #1121507 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS said my address does not exist but delivered yesterday.

3 packages addressed identically with the correct address, one delivered on tuesday fine..wednesdays package marked undeliverable, address does not exist, thursdays packaged delivered. Driver must have been behind schedule......Then UPS lost the package.....Then I was told by 1800 to go to local center to pick up package....then the local center called me to say don't come because they are closed between 12 noon and 7 pm. Then they said okay come on.....then upon arrival the guard told me I was not allowed in so I left and then I received another phone call that they were waiting on me. I went back and at this point I was NOT happy......Then the woman was rude as if I had caused all of this because my address was wrong...BTW the package was addressed correctly.
View full review
Review
#1121339 Review #1121339 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - STOLEN MERCHANDISE

THE END OF SEPTEMBER, I SENT MY SON A BOX CONTAINING HIS WINTER COASTS FROM NEW JERSEY TO COLORADO.. THE BOX LEFT NEW JERSEY AT 60LBS, WHEN IT ARRIVED IN COLORADO THE BOX WAS APPROXIMATELY 40LBS. THE BOX WAS OPENED AND A BAG FILLED WITH MY SONS COATS WAS MISSING. I CONTACTED UPS AND WAS TOLD THE BOX WE USED TO SHIP HIS ITEMS WAS NOT ADEQUATE FOR THE WEIGHT LIMIT. I TOOK PICTURES OF THE BOX WHICH IN FACT WAS ADEQUATE AT MAX CAPACITY 110LBS.. I FAXED OVER A LIST OF THE MISSING ITEMS WHICH TOTAL APPROXIMATELY $1020.00 I WAS TOLD BY UPS I SHOULD BE RECEIVING 100.00 FOR MY MISSING BAG..THE BOX WAS SEALED PROPERLY.. THERE WAS NO WAY IN *** ITEMS WOULD HAVE FALLING OUT OF THE BOX !! UNLESS IT WAS OPENED AND REMOVED.. THIS IS A DISGRACE! HORRIBLE CUSTOMER SERV..
View full review
Review
#1119640 Review #1119640 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS van left a infonotice for non-delivery of a 'surprise gift' package. On my personal approach at delivery centre next working day, the package wasnot traceable.

1.0
Details
Agent at the Delivery centre did not register a request to register to deliver the parcel to the orignal address on next working day, and advised to register at 1-800. Customer care rep Allen (PZB1EJZ) washighly uncooperative and not prepared to listen to anything but advised to contact the shipper to register a complaint for non delivery. Whereas I wa only requesting her to revert to the original delivey address since it was not convenient for me to go to their Delivery location every day and check the status and take delivery. Are the packages are so frequently misplaced in UPS ? Despite long waiting on the phone calls, does the customer care staff does not listen to the cusomters' slight requests of reverting back to the original delivery adress ?
View full review
Review
#1119400 Review #1119400 is a subjective opinion of poster.
Reason of review
Problem with delivery

DO NOT SHIP WITH UPS

2.0
Details
I recently shipped with UPS only to have Package Damaged . Now even with insurance they will not pay for the damaged goods. how ever I received this same package from FEDEX undamaged then shipped it with UPS and this is I am told to be my fault the package was not able to support weight , while still being in the original manufacturers box with all package contents. I think they should be held responsible and refund me the cost to replace the damaged goods. and if any ships out packages with UPS be very careful this could happen to you this Holiday Season. when you ship with UPS
View full review
Review
#1119355 Review #1119355 is a subjective opinion of poster.
Cons
  • That they caused damage to my goods
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Let the company propose a solution
1.0
Details
They seem to think that they do not have to answer to us consumers and tyat we have to deal with what ever they do or say or to bad. They have had my 500.00 dollar package in the Jacksonville Fl distrabution center for over a day. I live exzactly 4 miles from the...
View full review
2 comments
Anonymous
#1406736

Shipment Progress

What's This?

LOCATION DATE LOCAL TIME ACTIVITY

Forest Park, GA, United States 12/19/2017 6:00 A.M. Destination Scan

Forest Park, GA, United States 12/18/2017 10:16 P.M.

Delivery will be delayed by one business day. / Your delivery has been rescheduled for the next business day.

12/18/2017 8:32 A.M. Out For Delivery Today Forest Park, GA, United States 12/16/2017 10:25 A.M. Out For Delivery Today Forest Park, GA, United States 12/15/2017 9:55 P.M.

Delivery will be delayed by one business day. / Your delivery has been rescheduled for the next business day. 12/15/2017 11:02 A.M. Out For Delivery Today Forest Park, GA, United States 12/14/2017 10:20 P.M.

Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible. / Your delivery has been rescheduled for the next business day. 12/14/2017 10:44 A.M.

Out For Delivery Today 12/14/2017 5:50 A.M. Destination Scan Forest Park, GA, United States 12/13/2017 9:42 P.M. Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible.

/ Your delivery has been rescheduled for the next business day. 12/13/2017 10:38 A.M. Out For Delivery Today 12/13/2017 6:50 A.M. Destination Scan Forest Park, GA, United States 12/12/2017 9:34 P.M.

Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible. / Your delivery has been rescheduled for the next business day. 12/12/2017 2:55 P.M.

Due to operating conditions, your package may be delayed. / Delivery will be rescheduled. 12/12/2017 10:31 A.M. Destination Scan 12/12/2017 1:42 A.M.

Arrival Scan Doraville, GA, United States 12/12/2017 12:56 A.M. Departure Scan Doraville, GA, United States 12/11/2017 8:47 P.M. Arrival Scan Nashville, TN, United States 12/11/2017 3:39 P.M. Departure Scan 12/11/2017 1:15 P.M.

Arrival Scan Hodgkins, IL, United States 12/11/2017 5:11 A.M. Departure Scan Hodgkins, IL, United States 12/09/2017 6:49 A.M. Arrival Scan Rochester, MN, United States 12/08/2017 10:48 P.M. Departure Scan 12/08/2017 10:05 P.M.

Arrival Scan North Mankato, MN, United States 12/08/2017 8:31 P.M. Departure Scan 12/08/2017 7:46 P.M.

Origin Scan United States 12/08/2017 4:38 P.M. (ET) Order Processed: Ready for UPS Additional Information Shipment Category: Package Shipped/Billed On: 12/08/2017 Weight: 3.00 lbs

View more comments
Review
#1117890 Review #1117890 is a subjective opinion of poster.
Reason of review
Problem with delivery