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UPS - Very disappointing

3.8
Details
UPS refused to deliver my package for their mistake, my package was not left by the door like they always do, they didn’t leave it and left a notice instead for me to pick it up at the petro location here in Beaumont Tx I went and open the locker and got the wrong package, I called and they told they would find my package and they came next day and picked up the wrong package I had picked up, I called the very next day and I was told they got my package and they would deliver that day, they didn’t I keep calling and they keep saying “it’s on it’s way” I called 30 min before 8pm and I am told that the package it’s in another location and I need to pick it up, I told them “you made the mistake, you put it in the wrong locker, it’s your turn to make it whright and bring my package “ and they refused!!! I am so frustrated and disappointed of your service
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Review
#1132662 Review #1132662 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in New Wilmington, Pennsylvania - Received 1 of 2 packages from same company

1.0
Details
call Ups and told a guy that I only received one of two packages from Filter Fast. I have done business with this company before. I was certain that I would receive two packages because of the size of one of the filters. the Ups guy said that I received my delivery, not to mention that I should have to received two packages. Upon opening the one lone package, I knew that there was only one order shipped. I have had numerous packages delivered by Ups to wrong houses. Ups has done me no favors on there deliveries. I am know going to the local Ups and have my deliveries pick-ed up by myself
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Review
#1132609 Review #1132609 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS - Terrible website

I have been trying to track a package on my phone and laptop on the ups website. This website is full of useless advertising services. I spend almost an hour trying to get a simple tracking status and were not were able to get the information I need it. It just keep asking to sign in and log in to some services that not even work and showing more advertising. I really Hate it, and made me hate UPS. Next time will try to find a different carrier. You should fire the company that developed that website... it will cost you a lot of customers...
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Review
#1132243 Review #1132243 is a subjective opinion of poster.
Reason of review
Problem with delivery

LAZY UPS DRIVERS

1.5
Details
[EVERYTIME I AM TO RECEIVE AN ENVELOPE SUCH AS A CREDIT CARD REPLACEMENT. THE DRIVER DOES NOT DELIVER ABD JUST PUTS DOWN PERSON NOT AT HOME. BS I AM HOME WAITING . THE DRIVERS HAS THE GATE CODE AND KEY. DRIVER DOES NOT EVEN GET OUT OF THE TRUCK AMND US THE KEY OR GATE CODE TO LOCK BOX. EL CENTRO UPS DRIVERS ARE JUST LAZY AND DO NOT CARE. THEY SHPOULD BE FIRED . I HAVE MADE MANY COMPLAINTS AGAINST THE UPS HERE IN EL CENTRO , CA 92243 TO SUPERVISORS .SERVICE DOES NOT GET BETTER.I HAVE NO CONTROL WHAT COMPANY IS SELECTED TO TRANSPORT SAID ENVELOPE. ONE TIME IT WAS AN OVERNIGHT ENVELOPE AND TOOK 4 DAYS TO RECEIVE THE ENVELOPE. IF THE SO CALL SUPERVISORS CAN NOT FIX THE FIX THE PROBLEM THEY SHOULD BE FIRED. ALONG WITH THE LAZY DRIVERS.
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Review
#1131997 Review #1131997 is a subjective opinion of poster.
Cons
  • Lazy drivers
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS sucks

Every single time i order something off amazon and it happens to be UPS delivering my items, its always late. ALWAYS!! And it seems to be because they just don't care. I will track the package and see it made it all the way to a warehouse in my area, and then just sits in the warehouse for a couple days before being delivered, so instead of being the 2 days i requested with my amazon prime, or the 5-8 business days that i requested when im too cheap to pay for prime, it takes twice that. i once had a package that was supposed to be 2 day delivery and it took 2 weeks. its gotten to a point where i expect my packages to be late when i know UPS is delivering them. seriously theyre the worst delivery service i know of.
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Review
#1131824 Review #1131824 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Lathrop, California - Worst service

1.0
Details
My package was received on nov 6 to a ups facility however on nov14 my package was still sitting at the same location, no updates on my package i called customer servive they were not help at all they wouldn't let me pick up my package they said if i wanted my packageto br deliver by UPS i had to pay extra. Wtf they admitted it was their bad for still having my package but yet t bey didn't do nothing to fix it. They had the guts to ask for me to pay when it was their mistake. This is so unprofessional. It was by far the WORST service ever. So unhappy with their service they basically can just hold ykur package kust because eitj no reason or explanation not willung to fix their mistakes but yet just worry about making more money. UPS JAS TBE WORST WORST SERVICE
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Review
#1131634 Review #1131634 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS. Never received package that was needed to finish a job

We were to receive a package that was needed to finish a job that our customer was to receive the following day. At five we still did not receive the package. We called ups and they said the driver tried to deliver at 4 and 4:30 and that he even tried the back door.. we dont have a back door !! Now we have to drive 50 kilometres to the ups to pick up the much-needed parcel. UPS not at all reliable. This is not the first time they did not deliver, but it is the first time we are finally complaining. We will advise all our vendors not to send anything to us by UPS.
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Review
#1131467 Review #1131467 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Damaged package

First time they delivered, I got no issue. Second time, they claimed my address was not existing, which is an excuse I've never heard from anyone else in 30 years. I complained to UPS and they changed their version by claiming they found my address but go no answer from the door, so they returned it to their stock and then they asked me to go pick it up and asked for a 40$ fee. Third time, they delivered the package with two big holes in the package and it was also crushed, as if their employees played soccer with the package. The delivery man refused to sign a paper admitting it was damaged.
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Review
#1131279 Review #1131279 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS Poor Choice for Northen Ontario

Gap and Old Navy Canada have switched from Canada Post to UPS Canada for deliveries. My order was delivered by UPS in 2 parts. This first was in a cardboard box that was left on the front patio in a mix of snow and rain. By the time I found it, the box was soaked through and the contents were wet. The second parcel was delivered to the wrong address - a cottage that had been unoccupied and for sale for the last 3 years. How a driver could make that kind of mistake is beyond me. Enter at least 100 words. Enter at least 100 words. Enter at least 100 words. Enter at least 100 words. Enter at least 100 words.
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Review
#1131164 Review #1131164 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
UPS should not take deliveries to Northen Ontario rural addresses

Paid UPS 4097 to pack up bottles- destroyed items!

1.4
Details
I won several antique perfume bottles at auction. Paid UPS store 4097 to pick up, pack and ship bottles. They used clear packing tape all around the antique paper labels. This tape also didn’t prevent the rare perfume from leaking all over. So it was a total loss. They packed it, ruined my items, and are refusing to refund me or even file a claim. Also WONT FOLLOW UP!!!
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Review
#1130733 Review #1130733 is a subjective opinion of poster.
Reason of review
Bad quality