UPS
Reviews and Complaints
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Verified Reviewer | Fair Haven, VermontReceived late
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Ship with USPS
MY PACKAGE WAS Late
- Late delivery
Preferred solution: Full refund
User's recommendation: DO NOT USE 1Z58R22F018392**** was tracking number .
MISSING DEA PACKAGE
Wasted my time for 3 days waiting for delivery
User's recommendation: Complain if need be
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegularly ignore delivery instructions
What is the point of providing a website where you can enter specific delivery instructions (where to deliver packages on premises) but the drivers ignore them?! I would not rate UPS the company lowly because of what individual drivers do, EXCEPT that this website where you are encouraged to give specific delivery instructions provides you NO WAY to give feedback when they are ignored - if the company actually cared about the instructions they explicitly ask us to provide, they would give us a way to tell them they were ignored. This is not a company interested in quality improvement, or even MEASURING customer satisfaction metrics.
- One of only three delivery games in town
- Almost no control as consumer in dealing with them & they know it
User's recommendation: They are a monopoly/the consumer doesn't have a choice about choosing them, so what can you do
Keep delivering packages to wrong address
Your driver is a ***
User's recommendation: Better drivers.
Can't get no Live help
Preferred solution: Deliver product or service ordered
Missy, new package
Preferred solution: Deliver product or service ordered
Mi paquete fue entregado en otro lugar y fui a buscarlo y no me lo dieron
Pissed
Package put at wrong address
- Service
- Reliability
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is not first this is a problem
Preferred solution: Stop delivering downstairs. Deliver to garage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFRUSTRATION
Preferred solution: Deliver product or service ordered
User's recommendation: Fed x
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