Raechel Y

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Verified Reviewer
| map-marker Fair Haven, Vermont

Received late

I received my refrigerator packages in the middle of the night, he brought 2 packages at 1:30 am and 3rd box at 3:30 am unexpectable !!!
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Alan P Izy

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Verified Reviewer

Late delivery

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False tracking , my package was sent across the country instead of delivering straight to my address
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Preferred solution: Deliver product or service ordered

User's recommendation: Ship with USPS

Scott S Hdv
map-marker Dunedin, Florida

MY PACKAGE WAS Late

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My package was late I am furious . I called the 800 number AND ALL II GOT WAS A STUPID MACHINE .IT KICKED ME OFF TOO Estimated delivery Today, February 01 by 12:00 P.M. Past Event Label Created Past Event On the Way Current Event Out for Delivery Future EventDelivery Ship To CLEARWATER, FL US IT WAS LATE VERY LATE . IT IS 5:15 PM . A LADY PAID EXTRA MONEY TO HAVE A RETAINER DELIVERED EARLY AND THIS IS LATE LATE LATE . IT IS 5;16 P M AND NO PACKAGE . I'M FURIOUS.\ I am Jeanne Diener Stark
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Loss:
$1000
Cons:
  • Late delivery

Preferred solution: Full refund

User's recommendation: DO NOT USE 1Z58R22F018392**** was tracking number .

Anonymous
map-marker Rogers, Arkansas

MISSING DEA PACKAGE

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When you lose #100 tablets of a controlled substance and it was signed by someone who doesn't work for our facility but you cannot get a hold of a human to find out what happened. This is life or death stuff. This is not good customer service!
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Anonymous
map-marker Ellwood City, Pennsylvania

Wasted my time for 3 days waiting for delivery

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Finely delivered after I called and complained that they were not coming to my door, but instead leaving notices on my basement door.
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User's recommendation: Complain if need be

ML M Qtm

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Verified Reviewer

Regularly ignore delivery instructions

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What is the point of providing a website where you can enter specific delivery instructions (where to deliver packages on premises) but the drivers ignore them?! I would not rate UPS the company lowly because of what individual drivers do, EXCEPT that this website where you are encouraged to give specific delivery instructions provides you NO WAY to give feedback when they are ignored - if the company actually cared about the instructions they explicitly ask us to provide, they would give us a way to tell them they were ignored. This is not a company interested in quality improvement, or even MEASURING customer satisfaction metrics.

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Pros:
  • One of only three delivery games in town
Cons:
  • Almost no control as consumer in dealing with them & they know it

User's recommendation: They are a monopoly/the consumer doesn't have a choice about choosing them, so what can you do

Anonymous
map-marker Ebensburg, Pennsylvania

Keep delivering packages to wrong address

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They keep delivering my packages to 1003 bigler avenue instead of 1003 Crawford ave but I cant seem to talk to a live person from UPS to see how to fix the problem
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Anonymous
map-marker Brooklyn, New York

Your driver is a ***

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Rate a big zero. Driver truck number 633252. 1230 pm on 2 22 24. I would like to make a complaint and talk with a supervisor. This happen at.28 Elizabeth st Washington Boro pa 17582.
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User's recommendation: Better drivers.

Pat I Uie

Can't get no Live help

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I just can't get nobody to help me you want to send me through this computer thing and that's not helping I'm very pissed off right now you can just take my package and keep it
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Preferred solution: Deliver product or service ordered

Dishawn Jpc

Missy, new package

Tuesday driver delivered three packages. I asked her theyre supposed to be a fourth one. She said it probably got split up and be here tomorrow. Well its been two days and aint came. Is there any way I can talk to a person on the phone please
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Preferred solution: Deliver product or service ordered

Kyleah Gmy
map-marker Knightdale, North Carolina

Mi paquete fue entregado en otro lugar y fui a buscarlo y no me lo dieron

UPS - Mi paquete fue entregado en otro lugar y fui a buscarlo y no me lo dieron
Mi paquete de la gap lo dejaron en otro lugar y voy a pedirlo y dicen que no están que a ellas también les roban los paquetes
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Isaak Ulj
map-marker Detroit, Michigan

Pissed

Who ever the delivery person was for the delivery at 8749 Polk, Taylor Michigan, on Thursday, morning March 7th need not deliver anything else. Gave me 5 sec. to answer the door. Then just dropped my package where they stood! Could have at least put it to the left or right, instead left where anyone could see. It was a special delivery. Thanks for nothing Jerk!
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Tasha H Dbl
map-marker Toronto, Ontario

Package put at wrong address

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Your employees suck Dont care if delivery is secure Dont follow special instructions No reliability Hundreds thumbs !!! !!!
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Loss:
$70
Pros:
  • Service
Cons:
  • Reliability

Preferred solution: Full refund

Bonnie D Daa

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Verified Reviewer

This is not first this is a problem

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Driver did not follow directions even when I told him on the speaker of the doorbell not to deliver there
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Preferred solution: Stop delivering downstairs. Deliver to garage

Linda L Dnv

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Verified Reviewer

FRUSTRATION

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They say they cant deliver. Incomplete address. I have actually gone to their facility & showed them on map. I talked to the driver 3days ago & gave him specific directions. Gave him the option of leaving all packages @ a UPS drop off a mile from our house. Get the same message today about another package. The number you call for help is off shore-Phillipines etc! Absolutely NO HELP TO RESOLVE!
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Preferred solution: Deliver product or service ordered

User's recommendation: Fed x

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