UPS
Reviews and Complaints
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Verified Reviewer | Tucson, ArizonaYour poor service
- Misdelivered package
- Never give a resolution
Preferred solution: Deliver product or service ordered
User's recommendation: improve yor service
You put my package at the wrong house
UPS Changed my password for me !! Now I can't recover my account. When I call customer service I can't understand the people that answer the phone because their accent's are so strong, Indian !!! Thei
User's recommendation: Don't use UPS !!!
Ups can not find my address
Preferred solution: Let the company propose a solution
Missing and damaged
- Good service
- Great when it works
Claims to attempt delivery, but never rings bell!
I live in a large, gated apartment complex. I work from home.
Luckily, I have a view of the building's entrance and the complex's management office. I can even hear trucks passing by on the street. I knew for 4 days that I had an Amazon delivery and that it was to arrive 3/23/22, by 7pm. I have the My Choice setup, so I can get notices via email and text on my shipments.
Around 3pm, I get an email saying my package had been attempted for delivery! My bell hadn't even rung! I checked My Choice, then multiple text messages started coming through, stating the driver missed me. I immediately called the UPS customer service and explained that I was home, but the driver didn't ring the bell (if he actually even came).
Furthermore, I requested that the driver be contacted to redeliver, since he still had 4 hours to do so. The Rep, who sounded like she was offshore, said she was escalating my concern and someone would call back. They never did. My package was delivered the next day.
Again, I am home, but the bell wasn't rung. The package was delivered to the Management office. The driver actually made no attempt to deliver to me, but to the office. So if the office is closed, I don't receive my packages?
What kind of sense does that make?!! According to the My Choice delivery option 2: IF YOU ARE NOT HOME, where should the package be left? - Office. Apparently, it doesn't matter if I am home or not!
This is not the first time this has happened. This company has the worst customer service all the way around!
I have no problems with FedEx or, believe it or not, USPS. Each time this happens, I notify Amazon that their promised "Prime Day" shipping is not in fact that!
- Try to delivery in a very timely manner
- Tracking
- Lies about delivery attempts
- Not following gps to deliver
- Offshore call center reps that dont understand english
Preferred solution: I would like the driver to ring my bell, when My packages are being delivered!
User's recommendation: Beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaPackage not delivered
Preferred solution: Deliver product or service ordered
User's recommendation: I would not recommend this company to nobody.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaBad service, rip-off company
Preferred solution: Let the company propose a solution
Received text about package with damaged label
Resolved: Package delivered to wrong address
Company fixed the issue and I have been provided with product replacement.
- Great when it works
- Unrelaible tracking website
- Throwing packages since they are too lazy to walk to your door
- Drivers dont care about quality delivery
Preferred solution: Deliver to 50 S 2nd street Shamokin Pa 17872
Lost package
User's recommendation: Ups is unreliable package are always lost stolen or not delivered
My package was delivered to the wrong address
I called because their website has no answers. I just needed to change my address that their bafoon doesn't know how to look up. Now I know they don't give two ***
User's recommendation: Learn how to fly.
Employment
Preferred solution: Employment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaMisdelivered package package can’t speak to anyone
Misdelivered package I tried several times calling to speak to somebody in the United States I keep getting people overseas that are telling me that nobody from the local hub can call me the manager of the driver needs to call me
I live on a main street everybody knows where it is theres a giant mall tgere
Overseas told me the driver was new he was lost he left it at an address that Ive never heard of
8 oclock at night they told me that I should go to that address and pick up my package (what if the person is violent) it was a criminal that signed for it she saw my name and my address and still excepted it
I dont know if the driver has a connection with her because I never got my package they wont even let me make a claim they want me to make a claim through Amazon UPS is useless they dont wanna do anything about it their driver is negligent they dont know how to read them out what are they doing driving
Preferred solution: Full refund
User's recommendation: Use any other company
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UPS are totally useless make feeble attempts at deliveries, especially to private customers then lie about so-called attempts dont return promised calls.Worked as a courier years ago always delivered on the day scheduled, matter of priority and pride, even if it cost the company we delivered, most not all companies are fine but UPS are liars and have no pride in what they are paid to do. Eventually hopefully no customers then no investors will drive this useless company out of business. Most companies have unforeseen problems the good ones deal with them UPS don't, just lie