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I sent my son's holiday package to Jacksonville, FL on Friday, December 15th (2 Day air) for arrival by Wednesday, December 20th at 3 pm. My son is being deployed on December 26th for the year. Signature was required for this package. He sat at home for three days and...
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1 comment
Anonymous
#1409223

Miresy loves company... I love reading these complaints about UPS, for we have had many...

Review
#1155279 Review #1155279 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS - Lousy performance, terrible customer service

1.0
Details
This company is a joke. Sent 2 day guaranteed package 12-21, sitting near delivery destination 12-23--call center tells me that "due to volume" they won't unload trailer until 12-26. Demanded refund call center would not do so. Hope ups stock goes into toilet.
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Review
#1155096 Review #1155096 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS in Deland, Florida - Not delivered as expected

2.2
Details
Paid for 3 day guaranteed delivery on the 21st and when the 21st came around the delivery date was changed to the 26th after Christmas. It was Christmas presents for my 2 grand kid's who went to their parents house for Christmas and are flying back home to Marietta, Ga. and Charlotte, NC. from Houston, TX the morning of the 26th so will be gone when package arrives. Now my daughter has to place their presents in 2 new boxes and ship them to my grand kid's so that adds to the expense. Reading the guarantee I should get my money back but not holding my breath.
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Review
#1154970 Review #1154970 is a subjective opinion of poster.
Cons
  • Packages do not get delivered according to protocol
Reason of review
Problem with delivery
Preferred solution
Full refund

UPS in Denver, Colorado - Just more than enough to push me over the "Christmas Edge"

Two day air. ???????really????? Due on Dec. 22 , Friday, as they told me for two dAys via email. Pkg never came on Friday... I called Friday night at 11:50pm. Wait for over 30 minutes . Was told it would come Saturday the 23rd. Nothing came Saturday by dinner time. I call again and wait a similar amount of time. THEN I was told it is NOT coming until Tuesday, Dec. 26th. SOOO.....WHY WAS I NEVER notified earlier than Saturday night that I might as well forget it for Christmas! Furious at their absolute lack of communication. If they had some customer service skills and better business practices, perhaps they would have sent me a simple email informing me so.....then I might have had time to find some replacement items.....but at this point it is out of the question. VERY VERY ANGRY !!!!!!!!!!!!!!!!!!!!!!!!!! This is NOT their first Christmas season. Never forget this experience.....I will always remember the Christmas of 2017. They should apologize to Seabear as well!
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Review
#1154905 Review #1154905 is a subjective opinion of poster.

UPS in Baltimore, Maryland - It sucks

1.0
Details
They are lazy don’t even get your stuff just sit there feeding their face
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Review
#1154721 Review #1154721 is a subjective opinion of poster.
Reason of review
Poor customer service

UPS in Baltimore, Maryland - Pissed off

1.0
Details
These people are lazy as *** they hold peoples packages and leave them sit instead of doing there job and getting the things
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Review
#1154715 Review #1154715 is a subjective opinion of poster.
Reason of review
Poor customer service
1.4
Details
My wife and I ordered a package, the driver lied, said at 3:48pm the office was closed. Funny, my wife the office manager and 6 doctors along with around 16 patients and parents were all there, till 5:00pm. My wife called 4 times, had to explain it all , told all 4...
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5 comments
Anonymous
#1409308

Why is a so called office manager calling ups taking care of personal business on office/business hours? She should be fired for ripping off the medical system

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Review
#1154628 Review #1154628 is a subjective opinion of poster.

Ups - Delivery Service Review

1.4
Details
I have had 3 packages in the last month get messed up on delivery because of ups. The 1st was on the truck on a friday for delivery when the driver just scanned it as wrong adress. Which was a total lie because we saw him pull in to my house but not get out so i thought he was turning around. Package 2 got to the delivery center then left there and went to the other side of the country before someone realized it was going the wrong way. It took an extra week before i got that package. Now package 3, im still waiting on it. I paid extra for overnite air delivery and i was suposed to get it yesterday but no package and all it says is,that the package has left the carrier facility. Please companys stop using ups. They r terrible
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Review
#1154356 Review #1154356 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - Placed order twice still trying to get it

Placed an order with Kohl’s it was on the way for 4 days then it was lost called Kohl’s got refund placed order again same thing been home two days waiting on package still don’t have it tracking is a joke won’t order anything else from Kohl’s just because they use UPS to ship it
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Review
#1153431 Review #1153431 is a subjective opinion of poster.
Reason of review
Order processing issue

UPS unable to deliver problems

I receive most of my packages from Amazon through UPS. And this year (2017) I have had the worst problems ever. I expect during this time of year that a package or two might be somewhat late. But when you have numerous packages late by weeks and then they do not know where the packages are at although their own tracking program reports that it is at their hub waiting to go out. And when you speak to Amazon they apologize but state that it is not their fault. Boloney!!! Amazon is a huge company and if their shippers are not doing their job then that is a weak link in the equation. I even started my shopping in early November to avoid these issues.
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Review
#1153132 Review #1153132 is a subjective opinion of poster.
Cons
  • Entire service
  • Ups at all
  • Inability to deliver and track packages
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • better service