Carol H Rqy

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Verified Reviewer
| map-marker Cincinnati, Ohio

To tell you about excellent driver

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The driver who delivered my package at 2753 Cobblestone Court in West Harrison Indiana was great. I was at hospital with husband when he called to say he couldn't find our address.

I told him to leave next to mail box, which he didn't want to but I told him, my son would get it asap. When he did go down. It was gone. Driver said he would go back at end of route and check since he knew where he left it.

It wasn't there he thought maybe mail person may have put it in my box and to please let him know if I found it, he knew it was my meds. Igot home from hospital about 7pm and sure enough the mail person had put it in my box. He had kept in touch with me throughout the day and I know he didn't have to.

I think he deserves recognition for going above his duties. Thank you.

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Pros:
  • Drivers are great

Preferred solution: Commend driver for service.

Keithen Pio
map-marker Miami, Florida

Bad service

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Package was paid for overnight I day delivery.it was not delivered as promised. It was due by 7:00 pm August 28,2022.this is poor service your as bad as Fedx they never deliver on time
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User's recommendation: Don’t use UPS

Michael L Chl
map-marker Farmington, Maine

Charged for service that was not provided

I paid for overnight UPS delivery on a medication that I needed. I received a confirmation email stating that the package would arrive in TWO DAYS.

When I called Customer Service I was told that because the order was placed on a Saturday, the Overnight Service is not available on weekends and I would not receive my package until the following business day, which would be Monday. I told the Customer Service Rep that had I known Overnight Delivery was not an option, I would have chose a different carrier to deliver my package.

All the Rep said was "I'm sorry for your inconvenience". Not impressed.

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Loss:
$1995

Preferred solution: Full refund

User's recommendation: Be aware what day of the week it is before choosing Overnight Delivery with UPS.

Fidel K

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Verified Reviewer
| map-marker Brecksville, Ohio

Information

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I made a claim on a package that I never received from GOAT its been a month I my shoes Or a refund.
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Loss:
$154

Preferred solution: Full refund

Tea B Jca

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Verified Reviewer
| map-marker Saint Louis, Missouri

A continuous tradition of stealing consumer packages

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Earth City Missouri UPS(OOPS) always steals packages.

Their hiring practices when it mattered, when I was younger was tour, lure, and reject.

Their parcel processing is steal from consumers when ever possible!

As I Review, UPS appears to practice these thieving techniques nationwide.

It seems the hire the best thieves possible, because every attempt for me to be hired when I was young and fit resulted in no response after their group tour.

I was a soldier twice in the U.S. Army during those years and nothing physically compared to that!

UPS must seek like minded yes men for their steal and auction deal "lost" packages!

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Pros:
  • I liked the fact that i can choose fedex next time
Cons:
  • Dont deliver your packages

Preferred solution: Deliver product or service ordered

User's recommendation: Ship with alternative carriers if possible, or don't get your hopes up for UPS(OOPS) to deliver your orders.

Brett M Gzu
map-marker Shepherdsville, Kentucky

Complaint

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Drivers tearing up Asphalt Driveway, turning big truck on drive without moving before turning wheels. Setting and turning wheels on warm or hot Asphalt will cause tires to dig into Asphalt.

I have complained several times and same answer is just sorry.

Bet if it was their driveways, would be different answer.

I asked the UPS manager if they instructed drivers on how to drive on blacktop/Asphalt driveways and his response was silence!

I have asked that no UPS deliveries period pull into my driveway, resulting in 20 more distance to walk.

Still they pull those big trucks onto the hot Asphalt and try to turn them around instead of backing out.

Here is another solution, back into the driveway..below pics are just from last driver.

Sorry, yes their response was Sorry! Repair doesnt come out of their pocket!

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Loss:
$3500
Pros:
  • Cheap
Cons:
  • Phone agent not helpful
  • Did not believe us
  • No accountabilty on deliveries by the drivers

Preferred solution: Make repairs to driveway due to negligent drivers.

User's recommendation: Teach Drivers correct procedure for pulling into Asphalt Driveways!

Jamie T Uwc

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Verified Reviewer

UPS Customer Service is the worst I've ever encountered. They hire nice young gals from South Asia who WANT to do a good job and throw them into a totally non-functional "system" that angers customers

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I've been unable to sign on for a year because UPS decided it needed to strengthen all existing customer PWs, The website has not allowed me to change/reset my PW, but when I've called to get help signing in, which I've now done 4 or 5 times over the months, the result is always the same. I call CUSTOMER support.

They tell me I need to talk to TECHNICAL support and give me a number (they CANNOT transfer me), but when that number answers after yet another wait on hold, it turns out to be the SAME customer service office I originally called! The embarrassed gal tells me she's sorry but ONLY Tech Supt can help me with my sign-in problem and offers to transfer me again to Tech Supt. It's an endless loop of corporate dysfunction. Every time, I end up speaking loudly to the poor gal and slamming the phone down.

Meantime, the same UPS continues to alert me when packages are due to be delivered, so it DOES know I'm a customer. But when I want to get "details" about deliveries or change delivery instructions, I can't sign in to do it! It's maddening beyond belief, and after a solid year of this it's evident UPS feels no need to change. Over time UPS will lose customers because of its abominable customer service.

It would have lost me long ago, but others use UPS to ship to me. Now, I will begin asking those who do that to change shippers!

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Pros:
  • Reliable shipper
Cons:
  • Horrendous customer service

Preferred solution: I'd like to be able to change my PW

User's recommendation: Avoid UPS and ask those who ship to you to do the same!

DOUGLAS D Wpy

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Verified Reviewer
| map-marker Ballston Spa, New York

Driver complaint

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I cannot even get someone on the phone to talk to. Nobody's picking up my packages and my driver keeps leaving labels on my door to sign but not leaving the box. He literally puts the signature label on top of the old one but doesn't leave the box. I'm also missing two shipments company sucks
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Preferred solution: I want the Box picked up and I want to know where my other deliveries are

Anonymous
map-marker West Palm Beach, Florida

Change date of delivery

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I have never had such a complicated website. I spent more than 2 hours trying to change the date of a delivery. It was so complicated and hard to understand that I just gave up.
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Bridget M Xvb

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Verified Reviewer

Stolen package

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Updated by user Jul 10, 2022

They offered $100.00 for over 25 thousand in the box to be sent to Tennessee to my Credit Union. I had to mail my daughters disability back payment because there is no credit Union in Greenville North Carolina with the same name as my credit union in Tennessee.

Original review Jul 10, 2022
My package was stolen by UPS in GREENVILLE NC by the person working there named RIGGS who signed for it. It wasnt delivered to Tennessee and I had my RETURN ADDRESS on there. It had my daughters disability money inside along with other things. RETURN MY PACKAGE! I contacted an Attorney to fight this! Over 5k is a Felony!
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Loss:
$25000
Cons:
  • Very stressful and unplesent
  • Run around and cover up complicit in theft
  • Inability to do their jobs properly

Preferred solution: GIVE ME MY PACKAGE!

User's recommendation: GO TO USPS OR FEDEX

Mark S Ebf
map-marker Santa Rosa, California

Driver not following directions

I want to find out why an agent told me my daughter could sign for me. Then the driver failed to understand a note left by my disabled daughter and said he will return tomorrow?
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Charlotte, North Carolina

Food delivery was delayed Several days on two accounts

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Driver did not take the time nor the initiative to try and find my address on the property where the condominiums are in mine is separate from the big building and its very clear if he would look around for signage on the driveway. On two occasions they did not get the delivery to me on time for me to enjoy the food that was sent to me from Green Chef
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Anonymous
map-marker Muskegon, Michigan

I want to enquire about my parcel

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The UPS driver assigned to deliver our last package was attempting to deliver to the wrong house. There are two houses on this property (it is an old neighborhood where this is not uncommon). We eventually went to our local UPS terminal and retrieved the package, so everything ended well, but it was a very frustrating experience all-round.
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Anonymous
map-marker Charlotte, North Carolina

Missing package

Missing package Delivered on Wednesday September -14 -2022 on my front Porch at 6:39 pm. I haven’t seen no package. UPS: 1Z14V534032****578
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User's recommendation: No answer at home leave package at post office

Anonymous
map-marker New Bedford, Massachusetts

Driver did not deliver to door

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Driver dumped my package in the lobby of my apartment bldg of 100 apartments. I had to dig through the pile of boxes till I found the one that belonged to me. Lazy driver.
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