Seeley Rzj
map-marker Bengaluru, Karnataka

Package was not received

UPS - Package was not received
1900 E Apache Blvd, Apt 3046, Tempe, AZ, 85281 Vivek Indlebele Narasimha Prasad Phone:+148079****8 1Z63XV820433****22 Address: 1900 E Apache Blvd, Apt 3046, Tempe, AZ, 85281 Vivek Indlebele Narasimha Prasad Phone:+148******** Kindly make urgent delivery Its a food item Shipment will spoil
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Rayshawn B Ksn

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Verified Buyer
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Verified Reviewer
| map-marker Hampton, Virginia

Damaged package

I sold 2 of my carburetors on Facebook someone brought them I had to ship them once my package was delivered it was damaged broken it was held with care I need to see who gonna pay for my ship Item
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Loss:
$150
Pros:
  • Usually no issues with shipping
Cons:
  • Poor customer service corporate

Preferred solution: Full refund

Anonymous

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Verified Buyer

No Accountability, Charging Fees and Wasting Our Time

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UPS - No Accountability, Charging Fees and Wasting Our Time

We are setup on automatic payments, they charged a late fee. I contacted them via Live Chat and was told we didn't have Automatic Payments setup.

I took a screen capture of the settings before the chat clearly showing automatic payments was setup. It's been setup this way since we started using the account. We have many previous invoices that were automatically paid until the most recent invoice. The rep then told me to call support and provided a phone number, she didn't know why it quit working.

We also have to get the current invoice paid before they will reverse the late fee. This will require another 20 minutes on live chat hold, plus who knows how long for the support hold. Also, I was typing a response, then the chat disappeared, and I was redirected to another page even before I could take down the phone number for support. Now I can't even find the correct support number.

What a bunch of scammers. No wonder their net profit margin is around 30%. They have no problem breaking things, then charging customers fees and then making it too time consuming to reverse the fees.

By the way, we are an e-commerce company who has been shipping with UPS for 20+ years. UPS sure has changed in the last 5 years, not for the better.

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Cons:
  • Phone tree that wont allow you to reach the right person
  • High costs
  • Billing personnel who cannot do anything

User's recommendation: Use another company, especially since they keep gouging customers with frequent rate increases.

Patrick f Htw

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Verified Reviewer
| map-marker American Canyon, California

No refunds on a mail box

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Updated by user Sep 12, 2022

so far no word or contact. im going to give back the key because they must really need the money if they are going to screw me

Original review Aug 13, 2022
American canyon california, i rented a mail box thinking that its a virtual address to get ny business license in order. The gentleman behind the desk assured me other businesses do the same thing. Come to find out thats not the case. American canyon refers to it as a po box address.tried to get my moneyback. Havent even used this mailbox. So the manager says no refunds and basically was lied to even though the add said its a virtual box address.
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Loss:
$175
Pros:
  • No comment
Cons:
  • Problem resolution

Preferred solution: Full refund

User's recommendation: This store is insanely overpriced. And complately ignorant management

Randall C Ugz
map-marker Ashland, Ohio

Someone's packages are coming to my house

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Somebody's package is coming to my address I need to talk to a person to resolve 0000000000000000000000000000000000000
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Kathy W Yfg

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Verified Reviewer
| map-marker Stratford, Connecticut

Angry Customer

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I wish I could rate them a 0 !! Had a couch scheduled to be delivered on August 8 it is now August 15 and still no couch ! Amazon says that UPS picked it up and UPS says they didnt all I know is I paid for a couch that is in limbo someplace and it is impossible to reach a human to elevate the situation or to find my merchandise
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use them

Brandice Rvy

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Verified Reviewer
| map-marker Buford, Georgia

You have no concern for customer satisfaction. Or urgency of on time delivery!

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Item was to be delivered 2nd day air. Item was rescheduled for delivery after 2day air deadline arrived.

Then was not put to the top of the delivery schedule since it was already late. Your expectations of asking your customer to wait around another full day to sign for the package is disconcerting. I find this happens more frequently then it should.

I just havent complained before assuming we all have bad days. If a customer puts a time frame for delivery on their package and pays for that service you should consider it important enough to reschedule your route the next day to get it to your customer as early as possible.

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Preferred solution: Full refund

User's recommendation: Use another organization

Polly K Bci

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Verified Reviewer

My package didn’t get.

My package delivered September 10 night time but still I no get it.where is my package.please do something please help me
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Preferred solution: Deliver product or service ordered

Achour M

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Verified Buyer
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Problem wih parcel2go not yet solved

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UPS - Problem wih parcel2go not yet solved
UPS - Problem wih parcel2go not yet solved - Image 2
UPS - Problem wih parcel2go not yet solved - Image 3
Hello, I have a parcel that was left by UPS; I asked the refurn from UPS. UPS sent a claim to Parcel2go, they can provide me ref urn only after receiving the answer from parcel2go until today and since about 5 months we are waiting the answer from parcel 2go * tracking number for this parcel is : 1Z61WE0768******** * price of the parcel = 2000 Euro it is a drive machine THANK YOU
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Loss:
$2000

Preferred solution: Full refund

Alexey Eyt
map-marker Waynesboro, Virginia

I cannot talk to a live person at UPS. What a way to run a company! I will be using FedEx from now on.

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I got a text saying that my package cannot be delivered because the address in France isn't correct or something of that nature
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User's recommendation: Use FedEx and not UPS.

Anonymous
map-marker Athens, Georgia

Pick up amazon

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poor customer service never picked up package up, Staff uninformed , no communicaTION WITH AMAZON, vERY IRRITATED WITH UPS AND AMAZON,
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Anonymous
map-marker Warren, Michigan

Unsatisfactory

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UPS - Unsatisfactory
UPS - Unsatisfactory - Image 2
I never received my package and customer service was unhelpful and my package wasnt delivered when it was supposed to be
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Loss:
$35

Preferred solution: Deliver product or service ordered

User's recommendation: Give better resolution to customer issues

Karen S Uin

Package delivered to wrong address

Youre stupid voice recording could not comprehend what I was trying to say and would not let me talk to a human being
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Preferred solution: Someone to come get the package that is at my door that was delivered to me in error. It belongs to someone else at a different address

Gwendolyn D Pnx

Lousy service you can’t talk to a live person now the world is dealing with issues this way Shamed

My Package Was Delivery About A Month Ago, items was remove from the package I wasnt aware that you had employee stealing for customers items after paying for them. I file a claim just want to know whats the status of my complaint not sure why I cant get anyone to follow up with this problem in that package was jewelry when I contact the company Sherrys Honey Boutique She stated Ms.

Dunham You Been Buying For years and you never had this problem so she also said file a complaint with UPS So they can get to the bottom of this issue I just want to know what are they going to do about it next I will contact the attorney General Office to find out why UPS Employee are stealing customers items that they purchase with my own money that I work hard for. If you can assist with this matter will be greatly appreciate it

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Loss:
$134
Pros:
  • There is no pros if ups have employees stealing customers items

Preferred solution: Full refund

User's recommendation: Send it by post office and have to sign for it I sent all this information already

Strlngbby-67

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Verified Reviewer

Scheduled pick up not picked up

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I'm having to return a pair of solar chargers for ring cameras and Ring sent me a prepaid remote (free) pickup label. Was scheduled for Fri the 1st between 9am and 5pm.

No one showed. You can't get thru to a live person on website or phone. The virtual assistant they have is like a pitbull and won't let you move forward to talk to anyone. So I tried Twitter.

Made a post and they DM'd me. I gave them the track# and at first it was there's nothing scheduled all the way down to found it but the driver said when he attempted pick up I didn't answer. Wrong! I was home all day sitting 5 feet from the door as I had a bad fall from ladder and can't walk.

They were instructed to knock and allow me to roll over to door. Another thing this idiot didn't know since he didn't come by is I have a Ring camera and it records everything that hits my porch. Last thing recorded was the mail at 9am. I told them this return is time sensitive and I won't get my refund if it goes by a certain time point and if that happens I'm holding them responsible.

Ring has sent the request 2x now. They said they're investigating and will get back to me. There should be no investigation right now but get the package

picked up first.

They can deal with the driver that lied after that. Will never use them again from any company.

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Loss:
$100
Pros:
  • Returnspickups at ups store
Cons:
  • Delivery and phone answering delay time

Preferred solution: PICK UP THE PACKAGE NOW!

User's recommendation: Even USPS is better than them right now

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