Analuisa Rms

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Verified Reviewer
| map-marker Atkinson, New Hampshire

No matter what you do you can I get a hold of a live person

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I called because the driver refused to leave my package because it says I am a business and this is a house. Tried to call UPS to fix the situation, but could not talk to a live person !! The automated system will not let you talk to anybody live! Apparently they dont understand the automated system cannot handle every single question. Very disappointed with UPS. How
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User's recommendation: If you have a problem. Good luck!

Susan S Jzv

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Verified Reviewer

Contents stolen

Finally, received a package 9 days late. The box was beat up, opened and then re-taped and all contents except for 1 stolen out of it including a ring engraved with my deceased sister's name who passed away from brain cancer 2 months ago. This was obviously an inside job. Absolutely disgraceful and disgusting, and someone at UPS stole the contents. I will spread the word about what happened and urge everyone I know NEVER to use UPS again!
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Loss:
$190

Preferred solution: Full refund

Rich S Xsu

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Verified Reviewer
| map-marker Kansas City, Missouri

Delivery & costumer service

You call in for tracking information & give them delivery instructions which never is followed , another delivery by UPS which was called day before with instructions ,& which were not followed & my package again was stolen
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Preferred solution: i want the order still delivered to me even though Amazon refunded the 20.00 ,the driver had instructions to follow but refused again , this time i want UPS to pay for my order & delivered , this way it will cost Thier drivers to hear about it

User's recommendation: Contact someone above costumer service , which i intend doing

Lee G Nvs

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Verified Reviewer

Missing package even though tracking said it was delivered

UPS - Missing package even though tracking said it was delivered
I placed an order on eBay and tracking info was provided by seller. Tracking stated package was delivered but I could not find it. eBay could not help since tracking was provided. I turned to ups to file a claim and was unable to do so. If the package was delivered to the wrong address I dont believe that is my fault. So I am at a loss for help and also out my purchase. Not fair!!!
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Loss:
$50

Preferred solution: Deliver product or service ordered

User's recommendation: Photo should be taken of delivery by driver.

Larry S Nrx
map-marker Dallas, Texas

Horrible service

I'm having a major problem trying to speak with a service representative. The instrument you're using to take information seems to have complications in receiving the tracking number on a package. It's very frustrating and annoying to continue to hear the same discontentment in the response from your recording. I would like to speak to a service representative as soon as you possibly can do this for me. I can be reached that area code 214-951-**** my name Larry.
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User's recommendation: It would be very important to make it possible to speak to a service representative with the UPS company.

Elsye Kzn
map-marker Orlando, Florida

Package was not delivered

UPS - Package was not delivered
UPS - Package was not delivered - Image 2
The skinny tube package was open at one end and the product slid out tracking number is 1z6a3 63ao3o277****
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User's recommendation: Have a better customer service it's all computerized

Susan K Qul
map-marker Sarasota, Florida

Ups u is a great company. It’s a shame one bad driver has to make it. Ad for me.

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He wont deliver to the door leaves packages out by the road with no notice of packages are out there
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Anonymous
map-marker Dallas, Texas

I ordered a cheese cake it on two day delivery. Five days later I it's still on Arlington. Will my cheese cake still be edible

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Ordered cheese cake on two day delivery. Suppose to be here on the 20. It's still in Arlington Texas.
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User's recommendation: Ask for delivery up dates

Rochelle H Cgr

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Verified Reviewer

Constant calling to get address issue resolved not working

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New build address constantly calling to get address and cross street on map some items delivered some not very frustrating to call each and every time and getting robot that hangs up because cant understand what Im saying
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Pros:
  • Physical address
Cons:
  • I have to pick up my own package
  • No follow up for problem

Preferred solution: Deliver product or service ordered

Sandra R Xvl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Continue to get a package sent to a pickup site 40 miles away

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UPS - Continue to get a package sent to a pickup site 40 miles away
Cannot change delivery site. I have tried to change for months and you continue to say my address does not exist!!! I have tried every way possible a with no help or possibility of a change! I want things sent to my home not 40 miles away!!!
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use UPS

Gaelle francesca J

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Verified Reviewer
| map-marker Irvington, New Jersey

Package past delivery date

aliexpress told me i have a package you can send me this package I live at 53 linden ave Irvington Nj I have the tracking number I need to know if my package is there aliexpress told me to contact us for the package
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Cons:
  • I need my package please

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ontario, California

Obnoxious ups driver Driver rude, used the F word to me!

Ups driver picked up a package from my home said I need two packages I said let me check with my brother he said don't have time for this then I said then just take that one! Then he said *** you! I have him on my video camera Maybe I just upload it to social media! I know it will go viral! I dont appreciate this have Never been treated or have seen this kind of behavior from an ups driver ever!
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Daisey Otd
map-marker Napoleon, Ohio

Store did not file my claim

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I went into maumee store to file a claim on 12/6/2022 and still haven't heard back about my claim. I've called and left email messages to ask about updates and still nothing
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User's recommendation: Don’t use them.

Anonymous
map-marker Greenwood, Indiana

Information on a pickup

I didn't know the policy at UPS concerning the driver not being aloud to go into the house to get the item to be shipped. Our appartment is down a flight of stairs. Anyway the dishwasher is now up in the garage to be picked up with all the shipping labels on it. Everything 4 the home will urobably will probably call you.
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User's recommendation: UPS is a fine company.

Sanita Hny
map-marker Jacksonville, Florida

Fraud

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You can't get past the stupid bot to speak to a CS rep. Needed to report a fraud attempt for a missed delivery.
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User's recommendation: Figure out how to speak to a person

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