UPS Reviews and Complaints
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UPS holding package for 21 days now!
I recently purchased a set of Ceiling speakers on Ebay and the seller shipped them with UPS. On Dec 24th, 2007 I received a notice on my door that a UPS driver had been at my home and could not leave the package due to brokerage fees( you all know what those cost!). Now being Dec 24th I realized that I may have to wait until between Christmas and New Years to get the package. I called UPS Dec 27th and was told the package was out for delivery on the 28th so I waited at home all day....no delivery attempt was made. I called UPS on 29th and was told that my package was placed in a trailer on site and would not be available for delivery until the new year....as they were busy with the Christmas rush...4 days after Christmas!!! Long story short...it is now January 14th 2008 and I have just got off the phone with UPS customer service and am being told that my package is still in the trailer and is therefore unavailable for delivery or PICKUP as it does not have a location ID! It is sitting in a trailer with a bunch of other packages whilst they are out delivering what? In total I have called UPS nine times regarding this matter and every time I get another story(lie) about the package being out for delivery and to just be patient with them. In the mean time I have bought items online on Boxing day and they were delivered to my house on January 8th by the Canada Post. I explained to the customer service rep that if they made packages available for customer pickup perhaps it would ease the burden of their "supposedly" over worked drivers. Mind you from all the complaints about UPS and how they treat their people it is not wonder they are so far behind and so half *** backwards in their business practices... I cannot understand why so many US sellers on Ebay want to use UPS...in my opinion they suck at what they do and as another person said ...BROWN is the appropriate color for their company as they are full of S*it!!!
UPS ? Never Again !!!
In order to repair my laptop PC, a well known computer brand contracted UPS on 07 Jan 2008, to take care of the shipment, as it is under warranty they have chosen the shipping company and as their facilities are in Germany, shipping is the only way. Since then I am waiting for them to pick up the computer, it has been 8 days already. During this time I have called them several times and send daily emails, unfortunately, nothing has made them collect it. As a response to my emails I have even received a response from Mr. Marcel van Londen (UPS Europe) saying "...I will transfer this e-mail to the dispatcher now and urge them to follow this up. " and still nothing, I have even arranged a pick up today between 14:00 and 17:00 but no these guys are unable keep the promise they make. The funny thing is, UPS came to my workplace today to make a delivery for a colleague but did not ask for me!!!!! Anyway I am still waiting to send my laptop to be repaired, I just did my daily UPS customer service call and talked to Lisa, without any promises again, saying they can not say anything but they should call me. I WILL NEVER SHIP ANYTHING WITH UPS AGAIN.
UPS in Warren, Michigan - DHL customers
Yeah I have a complaint for the customers of any delivery company. I work in this business and for starters you people have no business. You order it and someone brings it to you. But of course you have no address on your house and neither do any of your *** neighbors. Just because you lazy, ungrateful people can't get pizza to your house dosen't mean you don't want a fire truck or ambulance to get there. So do UPS, FED EX, and DHL a favor and go to the store and get some numbers or have them shipped to you. Shovel the snow off of your steps, Plow your drive-ways. And to the whiner about his guitar, most delivery companies give you a tracking number when you schedule a pick-up. Also you people with big dogs and fenced in yards- They don't pay me enough to go in your yard. If you are there all day get off your fat f**ckin *** and meet me outside. Or start digging through there *** looking for your package. Of course you were there all day, that's why you answered when I knocked. You don't want poblems or human error, because we are people. GO GET IT YOURSELF. I know its hard to believe that the delivery person who comes to your door isn't super human but we aren't. We get tired too. Sometimes I don't even get to use the bathroom in the 12 hour shift I work. You want it to get better- Take my advice and do some of the things I listed above. Turn signals are nice too. They are located on the steering column in that thing you call a car. You want to remember that you are the one that ordered these things AND we do the best we can. I don't believe in the customer is always right, I believe that you are a person. I treat you the way you treat me. Remember when you were taught that in kindergarten??
UPS Manhandled my shipment and broke it!
The boxes were so damaged that product was falling out of them. The products were broken, scratched, and the had paint chipped off finish. I took pictures of the shipment because I could not believe how they treated my order. This company has no consideration for there clients. I will NEVER ship with them again, nor will my company. Out of 10, I give them a -10 in service and quality/care for my order. That gift will not be here for the holidays, Unhappy holidays to you UPS, because you ruined mine! Shipping with them was a mistake! BEWARE!
I am pissed. I tried to ship a shipment I had recieved 2 days ago back to the shipper in the orginal box. UPS Store refused it because the box had International markings on it. I turned the box inside out, taped it up and set it back on the counter again. NO MARKINGS...
UPS stands for Unreliable Postal Service
Really is there any hope that if enough people get the message not to use UPS can we put them out business. Probably not. My wife watched the UPS delivery man deliver a package to our concrete front step by throwing it apoximately six feet. She of course complained about his behaviour to customer service, (this only took her 2 and half hours). Her at home business relies on package delivery, and many of her products are fragile in nature so it seemed worth the effort. Subsequently the UPS delivery man has consistently failed to deliver packages on time for a variety of reasons such as "signature required" when we were in and he couldn't even ring the bell. Can we prove anything, no. Do we think UPS cares. No. Are we prepared to spend more time complaining only to potentially make the situation worse. No Judging by all the other negative reviews UPS has we believe we are not being singled out for terrible service we believe it is systemic to the entire organization. We have decided to request any delivery mechanism other than UPS. I encourage everyone to do the same. And I only have one word for UPS. Fedex.
I had a piece of glass delivered by United Parcel Service (UPS) when I received the glass the glass was scratched.The glass was insured, So UPS sent the money for the claim to the shipper, since the contract was with the shipper. the shipper was to send the check or refund to me. the seller decided to keep the check for him self, and never reinbursted me. even though I paid for the shipping and insurence I received no refund. UPS said there is nothing they can do since the contract is with the shipper.So getting insurence on a item using UPS means nothing. They will not refund nothing to you directly. If the shipper wants to keep the refund UPS says so what. I am one pissed consumer UPS SUCKS
UPS - When I received certain letters in the mail it is open
When i receive certain letters in the mail it is open. letters that appears to have check in them are placed in my mail box are open and some of my letters i'm not receiving at all. I'm the only one that has the key and the only other person that has access to my mail is the postal carriers. I feet that this needs to be looked email@example.com phone number 214-928-9798 Thank you connie crawford 1825 Park ROW #107DAllas Texas 75215 example i was to receive a refund check from direct tv and i was told by the company that the check was inthe mail when i received a letter from direct tv the letter was open inside my mail box the letter stated that payment wasenclosed and itwas not. My brother social security card was coming to my address and guess what we never received it and it did not go back to the person that sent it. I received a letter from the city of dallas to claim money and when i received the letter it was open in my mail box connie crawford
UPS Corporate Headquarters Office of The President 55 Glenlake Parkway, NE Atlanta , GA 30328 United States Subject: Camplaint’s On Service To Whom It May Concern, This letter is in response to the service I have received from your organization regarding a...
Ups Delivery Service
I hate UPS
Ups lost most of my orders, every time I have to ship with them I have to wait in a huge line to pick up the item. They never deliver on time and their driver can not even ring the bell in my appartment.
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