Jolanta R Tbv

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| map-marker Oakland, Tennessee

Order delivered to wrong address

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UPS - Order delivered to wrong address
My order was delivered to wrong address, not even the right town. I never received my order. You cant even talk to real person.
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User's recommendation: Don’t use them

Jose J Lut

Automated service does not understand me

I need to speak to customer service your robot doesnt understand me My package was delivered to the wrong address. I would like to speak to someone for further packages coming to my house. This happened three times.
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Preferred solution: I would just like to make sure that the driver understands that my address is 5009 South Salina St., not 5003 South Salina St.

User's recommendation: Give option to speak to human being

Anonymous
map-marker Lexington, Kentucky

I ask driver to put desk on back porch for me. He put part on the front and part on the back.

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The driver was asked to put all product on back porch where as he left one remaining product on front porch.
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Jaime G Umg
map-marker New Haven, Connecticut

You *** suck!

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I have been in my home all day. Delivery man did not knock or ring bell. Left with my much needed package. Im *** FURIOUS!!!
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Anonymous
map-marker Paris, Paris

I got shipped the wrong item and want to know where mine is

UPS - I got shipped the wrong item and want to know where mine is
UPS - I got shipped the wrong item and want to know where mine is - Image 2
I got shipped some ladies lobster tails instead of my product. I think it was concentrated vinegar that i was supposed to get but Im not positive.
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Bobby R Htn

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Verified Reviewer
| map-marker Atlanta, Georgia

Package delivered to the wrong address

Package was delivered to office no Me as supposed to be I'll never use ups again and will tell all my family and friends not to use you either with stupid delivery drivers you have
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User's recommendation: Do not use again

Betty M Ahj

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Verified Reviewer

Delivery issue

Need to talk to someone a human to figure out whats going on. Received text message saying two delivery attempts were tried since no one was home or there was not a safe place to go leave delivery I would need to pay a fee to have package delivered. The UPS driver is our neighbor and he knows to leave packages at our drop off box by our shop building. Whats going on please help me figure how to get my package. Thank you
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Preferred solution: Deliver product or service ordered

User's recommendation: I can’t leave a recommendation until my problem is resolved

Ron S Wls

Cannot talk with a live person

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Need to talk with a live person da I missed a drop off and I only have a parcel number 037194****4066.
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Preferred solution: Deliver product or service ordered

Shanerica B

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Verified Reviewer
| map-marker Columbus, Mississippi

Complaint

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One of your workers hung up in my face about my package that they delivered to the wrong address. When I went to pick up my package the worker was really rude and said that they other girl didnt get in trouble because they dont care.
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Preferred solution: Apology

Dennis C Dub

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Verified Reviewer

Terrible experience at one of your stores

Probably problem with the incompetent owner of a UPS store in Rio Grande New Jersey worst experience I ever had in a retail establishment in my life I really don't want to talk about it but because I'll have psad flashbacks but it was the worst but they will be in contact with me I hope so I can explain my situation but don't go to that freaking store that's all I can say
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Preferred solution: Apology

User's recommendation: Avoid

Bobby T Unb

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Verified Reviewer
| map-marker Brooklyn, New York

The website doesn’t work I have a damaged package nobody answers the phone all I can speak to is a machine

UPS - The website doesn’t work I have a damaged package nobody answers the phone all I can speak...
UPS - The website doesn’t work I have a damaged package nobody answers the phone all I... - Image 2

Package damage product broken it was a 1968 intake manifold from an early Ford big block engine very rare hard to find for barrel intake it is broken you cannot repair them I spent $250 buying it and having it delivered and now I have a broken piece of equipment it was 70 pounds so the driver must not have wanted to lift it up so he just threw it off the truck and broke it the box was not that damaged but it was a little damaged on the corner where it was broken and Im not happy I would like a refund they can come and pick it up it weighs 70 pounds I dont know why I have to put 100 symbols in here for you to say that thats good

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User's recommendation: Use FedEx UPS threw my package around until it broke a corner of a 1968FE big block Ford intake manifold very hard to find for barrel intake

Anonymous
map-marker Lancaster, California

Lazy, lazy ,racist

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UPS, old road 91381 Never fail to disappoint me. But today is my last one I arrived 3:28, doors wide open, he still standing on counter. He told me we are closed, we close @3:30
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User's recommendation: move to the next UPS, you will waist your time

Laura S Mqr

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Verified Reviewer

Missing package

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No tracking number. Web site sucks. No one knocked or rang my bell. Got email it was delivered B S. Where is my package.
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Trina Y Eho

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Verified Reviewer

Tried to contact customer service

I received packages that were not mine. Tried contacting customer service to have someone pick them up. I got an automated system that didn't give me options regarding my reason for my call and told me had no reason to be connected to a Real Person!!! Then I did the chat thing. After telling this Chat Person my situation they referred me to a lawyer web site which you had to pay for?!! This is crazy!!! I feel bad for the person that ordered these things.
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Cons:
  • Customer service

Preferred solution: Someone pickup these packages!

1 comment
Guest

Where you located Trina? I’m missing two packages that the driver says he delivered. Table and two chairs

Lonboy1968

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Verified Reviewer
| map-marker Shinnston, West Virginia

Damaged item

Thanks ups is reviewing my claim. If it were not for pissed consumer they would not have looked into it. They told me I didnt have a claim but that all changed after I contacted pissed consumer thanks again
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