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I’m a small business owner. I receive several shipments per month via UPS. During the last 3 months Ups has misdirected, lost, and delayed many of my shipments costing me quite a large chunk of steady income. This is just one letter I wrote to them detailing...
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3 comments
Anonymous
#276183

Ordered Aluma Wallet March 9, 2011 Have not received yet. When I can expect it.

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#116504 Review #116504 is a subjective opinion of poster.

UPS in Brandon, Florida - They get it wrong every time

Every time I ship to a particular address, they get it wrong, eventhough I include the Apartment complex name, building number, and apartment number. They will hold the package for upwards of three days, and make no contact with me or the reciever. Has anyone else noticed when you call to complain and ask the name of the person you are speaking with, their first or last name is always Kristy or Kristin? Take note of this. Even the person who is supposedly "Head of Customer Service" at a totally different number is Kristin. Oh and before her, it was Darren Kristin. The person i spoke to at the 1800-tracking bs # was kristin, followed by her boss....Scott Kristin. Nice, real nice wonder what the code is here.
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1 comment
Anonymous
#33011

I have noticed that as well. U.P.S.

has delivered on time twice in the last 5.5 years.

Just Twice! A $5,000.00 Dell computer was damaged by U.P.S. The front of the computer was hanging off the computer , no plastic sleeve and holes in the box.

I think U.P.S. stands for United Pissie Service

Review
#115863 Review #115863 is a subjective opinion of poster.
I placed an order for 42" TV, and I recieved an email from the company (shipper) than they shipped to via UPS on March 13th. I even have the tracking number. However UPS claims that they only recieved the billing information, and that they don't even have a...
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7 comments
Anonymous
#845037

I had a similar experence. I ordered a 32 inch tv from amazon.

The order shipped and i had a tracking number. The day the order was to be delivered nothing was. When i checked the package status late that evening it showed out for delivery status. I waited a few days with the same out for delivery status.

Then i changed on the ups website to have me pick it up at the sorting facility. After my request was confirmed the next day i went to the sorting facility to pick it up. I showed the worker my confirmation info and they went to find it. Then they came back and said i need to contact amazon because the lost my tv.

I asked the ups worker how this could happen and they said the adhesive ups label must have fallen off. So i called amazon and they were very helpful, got me a replacement with next day shipping. I asked the amazon rep does this happen often and they said yes. I think its strange how a sticker just falls off a tv box and is lost.

I think someone at ups stole the tv. At least amazon resolved my issue quickly, and i hope they will get reinbursed from ups.

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#115812 Review #115812 is a subjective opinion of poster.
Loss
$1299

UPS in Riverside, California - It has only taken them 7 days to get me my goods.

I called U.P.S. on 2/13/08 at 8:30 a.m. which was the delivery date and was told that my package was on the truck so I took the day off from work waiting for its arrival I then called them again at 6:30 P.M. and they said it was on their truck and it had until 11:30 P.m. for delivery, I them call them back at 11:40 to find out that my package had never been put on the truck or scanned at all and they did not know why.. Their center called me today on the 14th to let me know that it was on the truck and that they would contact the driver to see if he would drop it off before 12:00 p.m. and now as i am sitting typing this it is 12.15 P.M. and still no one from brown at my door.. Well I guess we all on this board now know what brown had done for us.. They S--- and S--- on their job because they really don't know what company they are any more..
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Review
#115467 Review #115467 is a subjective opinion of poster.

UPS in Riverside, California - It has only taken them 7 days to get me my goods.

I called U.P.S. on 2/13/08 at 8:30 a.m. which was the delivery date and was told that my package was on the truck so I took the day off from work waiting for its arrival I then called them again at 6:30 P.M. and they said it was on their truck and it had until 11:30 P.m. for delivery, I them call them back at 11:40 to find out that my package had never been put on the truck or scaned at all and they did not know why.. Their center called me today on the 14th to let me know that it was on the truck and that they would contact the driver to see if he would drop it off before 12:00 p.m. and now as i am sitting typing this it is 12.15 P.M. and still no one from brown at my door.. Well I guess we all on this board now know what brown had done for us.. They S--- and S--- on their job becuse they really dont know what company they are any more..
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Review
#115466 Review #115466 is a subjective opinion of poster.
UPS – Failure to deliver and don't ask why! I shipped over 20 boxes of household items, weighing a total of over 1300 lbs from Hawaii to San Diego. One box, marked FRAGILE, NO NOT SHIP FLAT, was full of pictures in frames, posters in frames, oil paintings,...
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37 comments
freshmotty
#806402

I worked for UPS as a driver helper for several months. Every time we would pull into an apartment, he would sit at he entrance for a few minutes writing out non-delivery slips and then run around putting them on the doors.

He said it was faster than knocking. Oh, if you are expecting a package, hide any valuables outside your house because the UPS man WILL steal them!

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#114384 Review #114384 is a subjective opinion of poster.

Ups

It is the third times i experienced this to ups, waiting...and they never doorbell, they just left this post card telling they missed you. The first one, i got the item, because i ran after the truck!! It's good he had to stop to our neighbor!!! I am really pissed, the second time, we are all home and when we go out I saw the post card stick outside telling they missed us!?? How come, while we are all home all day?!!! and until now they're doing it! I want to complaint to the companys owner for the poor service and poor behaviour of their employees!!!
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Review
#113438 Review #113438 is a subjective opinion of poster.
I checked my package on line to see what it would cost, $33.34. I get to the UPS Store and the cost goes up to $109.00. Part of this is the packaging that I forgot which added dimensions and weight. I can accept that. But what I cannot accept it the fact that the...
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6 comments
Anonymous
#338563

Well I experinced only problems with any ups store ever used, example a package which I could ship from a Gas station 2 miles away would charge around 30 bucks for 35 pounds, a ups store or most other locations charged 65 bucks same thing, I would instead take my package to fed ex whatever I could find cheaper. Ok thats one thing but another is that they refused to pay for a stolen ounce of gold that I shipped using ups.

I used to ship at the ups location near me no problem one time I used ups in another location to ship 13 ounces of gold and somehow when it arrived only 12 ounces were there, ups refused insurance on the item:( At that time Gold was at 710 per ounce. Such a bunch of crooks, I went to usps and shipped from there at that point on, usps re insured me that the packages shipped from there were the most secure in the world as long as you purchase insurance. Even the Hope diamond was shipped using usps. RIP UPS Stores have caused me to also recieve broken items, things I bought off ebay ups packed and I had to wait a whole 2 months for a check to come out of the deal!

Additionally I send a package to Florida ups to a po box, before I knew the po box policy, it was never delivered, never attempted to be delivered ups had my phone number never called me than refused to refund my pament for shipping on the late product when it got back on my door. It was the only time I ever had to call my credit card company to dispute a charge, and came out ahead because ups didn't follow the company procedure.

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#113359 Review #113359 is a subjective opinion of poster.

UPS in Brunswick, Maine - Unprofessional conduct

I made the mistake of going to the UPS store in Saco, Maine to get something faxed. First of all the price was ridiculous...3 dollars for one page with no cover sheet. Then the idiotic clerk put my Visa card through their machine and then announced in a loud voice for all the customers to hear "it's in invalid debit card". So of course everyone stares. I KNEW there was nothing wrong with that card and it was their machine but the big *** just kept repeating "it's an invalid card". So I had no cash on me so I said that's fine it's not a invalid card and walked out and then he said in a loud voice "oh you are leaving without paying?" and I said in an equally loud voice "I just tried to pay with my VALID debit card"...and walked out without my fax copy. I was just steaming. I checked my debit card expiration date and it was not expired then I drove all the way to the bank to check the balance and there was over 500.00 in my account. So this *** embarrassed me and inconvenienced me. So I got a receipt at the bank showing my balance and got some cash to bring back to the UPS store so they could not do something idiotic like call the police on me. I also wanted to confront this *** who embarrassed me. So I walk in and show him the receipt and the card saying it is NOT invalid here is my balance and the card is not expired. He wouldn't even look at it. Or admit there may have been something wrong with the machine. So I said listen you are a ***. Then the owner comes storming out all pissed and was just as bad blaming ME for their mistake. So I paid the 3 bucks and I said you know what you are a *** too! And get this...the clerk looked familiar and I finally placed where I recognized his ugly face. He is a child rapist and on the sex offender registry in Maine!!!! And this *** is embarrassing ME...!!!!! I bought my own fax machine..don't ever go to UPS they employ child rapists and are a bunch of *** idiots.
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2 comments
Anonymous
#37508

Just to back up the poster, the clerk IS in fact on the sex offeder registry as a child rapist.....

Anonymous
#15569

Nice...really nice. How about you take it easy with the slandar.

UPS Stores hire baby rapists? Are you out of your mind? Yeah the *** should have said sorry it may be our machine but to state UPS Stores hire child rapists? You are aware there are 4000 ups stores in the US and I can assure you the ones I have visited have been great.

Your post has the sound of a stark raving lunatic.

You would have simply asked the clerk if you could come back later an pay since neither of you have any idea what is going on with the debit card. Grow up, I realize the world is happening to you and you felt like a victim...suck it up and act like an adult.

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Review
#112805 Review #112805 is a subjective opinion of poster.

Owner of UPS Store in LaGrange, Ga is a ***

I will never return to UPS store #4217 regardless if I have a pre paid label. I would rather pay any amount of money to Fed Ex, or anyone other than UPS, in order to get good customer service. The owner of store #4217, Michael Gibbon, on every occasion I have gone into his store has been rude and has a disgusting attitude. The first time, I figured he must have had a bad day. The 3rd time I received the same ugly smart-*** remarks from him did it for me. He became annoyed with me because I wanted to use the packing tape sent to me in the pre paid box instead of his roll of tape. I got the huffing and puffing and his eyes rolled at me. And He'd a Grown Man in his 50's. I asked for another attendant to help me instead and he told me "No, He's not going to help you!" An OWNER/MANAGER talking to a customer like this?? I won't go there again!!
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8 comments
Anonymous
#1068813

I'd have to disagree with all of you. Being a very loyal customer first hand I know the attitude of the owner very well.

The only time he ever gets an attitude wit a customer is when the customer is giving him atitude, and or acting completely ***. If he gave you attitude 3 times you must be a complete ***, otherwise he would have been warm and welcoming to you.

Anonymous
#506955

It's true. The owner of this store has an attitude problem. I was glad to read a little affirmation of my own thoughts in this thread.

Anonymous
#64844

Maybe a class action lawsuit would solve the problem..

Anonymous
#64843

It seem's that there are tons of complaints about UPS and it also seems like nobody cares because the attidudes they have and the way they commit fraud by selling insurance and damage the packages and then rufuse to honor the claims is going unheard..Its ashame in this day and age this continues to happen...I will never use UPS again and i was shipping about 150 items a month,I will give my Business to FEDEX...

Anonymous
#64489

I agree bad customer service. They trashed my package and didn't have the courtesy to even contact me.

I'll never use UPS store in Lagrange again. UPS needs to pull this franchise.

Anonymous
#54198

ups in brooklyn ny.are @ssholes.they took my xbox tampered with it removed the safety seals and gave me a broken unit.this was the @sshole at store 4844.dont use them.use fedex instead.avoid like aids!

Anonymous
#44413

The guy's a ***, no way to put it nicely.

I hope he gets what he's been giving.

Maybe he'll get hit by something big...

Anonymous
#7809

I totally agree. I haven't been back there in two years due to the same attitude.

I received a mild version of this treatment, but it was enough to turn me off completely.

I never once had a problem with any of the delivery people that come to my business, but I will never use the UPS store for anything again.

BTW I have worked in a customer service postion for the past 10 years and have dealt with every sort of P.O. person and never had to get nasty with any of them.

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#112470 Review #112470 is a subjective opinion of poster.