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I have called atleast three departments of UPS so I can pay for the shipment and no one seems to take responsibility. have been directed to the same depts twice and to add to this accounts receivables of UPS was extremely rude and hung up on me the first time and the...
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7 comments
Anonymous
#1107054

This is UPS billing dept for INTERNATIONAL CHARGES ONLY. They will try to tell you that they are with regular UPS billing and that they couldn't charge your card and that they may "Interrupt" your service.

This is just a ploy to get you to call them back. If you shipped a package internationally and that package was returned, then they sent you a separate bill for "Brokerage" fees, and you probably didn't pay it. That was the case with me and I can tell you "I ABSOLUTELY REFUSE TO PAY FOR A BROKERAGE FEE FOR AN ITEM SHIPPED BACK TO ME. This money goes right into the pockets of UPS.

They can go jump in the lake! SHIPPERS UNITE!!

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Review
#149774 Review #149774 is a subjective opinion of poster.
Product
Ups Account
I ordered an ATT I phone online. When the UPS driver delivered the box, he had me sign for it. However when I opened the box, I could see the tape had been removed once and re-taped. When I opened the box, my I phone was not there. The only items in the box were a...
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8 comments
Anonymous
#688372

Same happened to me but from amazon and a 1300 laptop. Boo ups but yay amazon I had a refund the next day

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Review
#147670 Review #147670 is a subjective opinion of poster.

UPS Delivery Man in Greentree, PA

Our UPS delivery man is as rude as they come. He has been trying to get us to call and have it changed from previous residents request so he can just leave our packages. I wont call because I don't want the package to get stolen or destroyed so he is rude to me every time. He told me the neighbors before me ran a shady business in my apartment; however, when I said I don't want the packages left here he said so you are the reason I have to get a signature. He will not drop heavy objects in the house he leaves them in middle of the door way. Yesterday he knocked real quick and left a crib in a card board box next to our burning grill. He came back a few minutes later and said I guess I need a signature.
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2 comments
Anonymous
#54523

Hi Jetgal:

I'm very sorry to hear about the frustrating experience you're having with your UPS Driver. I work with UPS Public Relations and I'd like to offer some help. Please contact me at upsfeedback@ups.com.

Many thanks,

Debbie Curtis-Magley

UPS Public Relations

jetgal
#54506

I meant the residents that lived here before me not neighbor.

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Review
#146688 Review #146688 is a subjective opinion of poster.

UPS FRAUD AND THEFT ALERT

UPS delivered many pobox addressed packages to same name at random address. UPS doesn't deliver to poboxes, but accepts packages from senders to poboxes. Customer service is rude. UPS finds no need to look for lost packages unless with tracking number. (Unless court subpeona). If a tracking number is lost oh well. This practice allows for theft on the receiver door. UPS is basically being paid to take a pobox delivery when UPS doesn't deliver to poboxes then stealing the package from the shipper and addressed person by sending it where it wasn't intended to be shipped.
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Review
#146554 Review #146554 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS SUCKS!

I Wish UPS have estimated time frames for delivery times. I would be waiting all day for my package and check my front door every 30 minutes to see if any UPS trucks are outside but to find out I receive an UPS InfoNotice on my front door and it would be like 7pm WTF???? First of all, do they even knock the door or even ring the door bell? I speak for a lot of people when I say that people don't have all day to wait on a package. They should have an estimated time of delivery when you track your package like they do on their InfoNotice. For example: 12pm - 3pm, 4pm - 7pm. I even left a note on the front door saying if no one answers the door, please leave package at the door and signed my name with the tracking number on there. Screw UPS. Everytime I buy items off ebay and find out it is being shipped via UPS, I feel like crying! USPS and FedEx are way better! not to mention faster!
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3 comments
Anonymous
#157565

The UPS deliver was so rude.

He was a big man.I am a lady in pearls.

He showed up with a pissed face because he could not find my address for his reason. (Fedex deliver package to me all the time).

I told him the address was correct. We are in a large building, it has 3 numbers. And my address is one of them. It is correct. He shake his neck and head, stared at me and said "NO".

I told him Fexdex and U.S. Post Service deliver to us all the time. He moved his pissed off head and mouth and said "I don't care, your address is wrong". He said "You don't even have a real sign for your address!" Actually, We have a sign, IN FRONT OF HIM.

I said "This address is correct. You can find it on MAPQUEST.com. I can show you on my computer. The UPS driver said "I don't care, you address is wrong!"

I truly feel physically threatened, and the deliver person obviously had mental issues which do not suit the job.

The UPS customer service just want to believe in his lies to protect the disgusting deed.

SHAME ON YOU, UPS.

UPS should be ashamed for this driver and the customer service.

Anonymous
#147810

There is a way to get a guaranteed pick up/delivery time. Get packages delivered every day, just like you get mail at your house every day, and the mailman comes around the same time.

UPS drivers, unlike the mailman, have a completely different set of stops to make from day to day. Come on, use some common sense people.

Anonymous
#147695

I feel the same way. As i type this messsage i'm waiting for my ps3 in the mail and UPS gives a 11 hour time frame From 8 a.m to 7 p.m. This is ***!!!

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Review
#146189 Review #146189 is a subjective opinion of poster.

UPS; a waste of fuel and resources!

Last Friday morning, I ordered a package from Washington state, to be delivered to Los Angeles. I have made the same order from the same company several times in the last year. This time, I paid for UPS 2nd Day Air; big mistake. Instead of the parcel being sent from Washington to California - it is now sitting in Kentucky! In what universe does that make any sense? I thought the rule of the day was to cut spending, eliminate waste, etc? And my arrival date is now Wednesday. This is the last time I use UPS for anything. I stopped using FedEx when it cost me $75 to ship a $35 book - I guess it will be the good ol' USPS from now on.
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2 comments
jjolar
#54087

Mistakes are made by human error more than anything else. UPS will refund payment for premium packages not delivered on time. So, you'll get your package a day or two late, and eventually, it will cost you nothing in shipping fees.

Anonymous
#53367

what business is it of yours where the *** package is sent to first?? it cost what it cost!!!....if you don't like it drive your happy as* up there and get it yourself!!!!

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Review
#146105 Review #146105 is a subjective opinion of poster.
Loss
$257

UPS Delivered another crushed package

In the last 3 months I have had 3 packages delivered from UPS crushed. The latest package had "Fragile Handle with Care" tape wrapped around the package 3 times, clearly making the package as fragile. The contents were glass that had been properly double wrapped in bubble packaging and then placed in side the box within another nest of packaging. The contest should have been safe if the package was handled properly. Instead the package was crashed and the contents broken. What burns me more is the driver actually delivered the crushed package! Two of the 3 packages delivered from UPS to my home in the last 3 months have had damaged contents. The recovery/replacement process is long and tedious. I personally will not use UPS again, nor will I shop with vendors that only ship UPS ~ It is a small stand against a huge company but obviously they care nothing about the consumer.
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1 comment
Anonymous
#54440

The best part is when they try to crush your package into a clearly too small mailbox. And yes, mine had PLEASE DO NOT BEND written in marker.

. .

Review
#145314 Review #145314 is a subjective opinion of poster.
Loss
$25
Had a loss last November. Somewhere along the UPS line their gorillas destroyed a shipped item that was packed according to their specifications and it was insured. As it was a one of a kind item, had to immediately refund Buyer his money and freight charge. First,...
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3 comments
Anonymous
#72871

I feel your pain, my mother shipped me a package of my wedding belongings that I paid to insure for the value of my merchandise. Long story short Ups lost my package, told me my clai was pending payment, then I was told that the security department needs more info, but never requested anything else. I had all my paper work, ups shows they had my package in their system and now its gone,and I am being toyed with about completing my claim like most the individuals are on this and MANY

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Review
#145296 Review #145296 is a subjective opinion of poster.
Loss
$275

AT UPS's mercy

We are moving from MN to Texas and I made the mistake of shipping luggage too heavy for the plane via UPS (a tip I read on-line.) Do not do this. I sent the luggage on Jan 26 and today is Feb 7; the luggage is stuck in OKC, OK. To file a claim I must wait until Monday for someone in MN to file a tracer which could take 10 days and then wait another 8 days to find out if I have a legitimate claim. The really bad news for me is that the luggage is filled with most of my shoes. I will never ship UPS again.
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Review
#145061 Review #145061 is a subjective opinion of poster.

Ups on return call does not leave a number to call them back

I called in due to the fact they have been holding my package for several days not even trying to deliver it. I have a chevy hhr and i am driving in and out of this road and i am a women. Apparently these men cant drive. I called to find out when they was going to finally deliver she said she would have them call me. by 5 here it is 6 and no call my phone is a smart phone it had locked up. so i didnt get the call. she left a message i could pick it up at warehouse by 6:30pm well i couldnt do that. she did not leave a number to call back of course. so now it will probly be monday. UPS is the worst company I have ever dealt with they should haave been the ones going out of business. they suck badly. not reliable or dependable. they dont care or take pride in there jobs. the worst customer service I have ever seen. The take your money and dont care after that. they just make excuses.
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Review
#144771 Review #144771 is a subjective opinion of poster.
Service
Ups Customer Care