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I bought a product and requested 2nd. day delivery. UPS picked up package on time and it entered the system. Got an update that my delivery had been "rescheduled". The new delivery date indicated seven days later. I called and after six attempts finally talked to a...
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1 comment
Anonymous
#66234

Can I help?

My name is Debbie Curtis-Magley and I work with UPS Public Relations.

I’d like to get your problem solved and hopefully regain your trust. Please send me your contact details and tracking number to upsfeedback@ups.com.

Review
#155038 Review #155038 is a subjective opinion of poster.
Service
Ups Delivery Service
After selling an expensive item (Chicago Bears Walter Payton Autographed full size helmet) That I purchased Insurance on Friday, July 3, 2009 thru UPS in the amount of a declared value of $2,000.00 at a cost of $34.07 UPS(Tracking#)1z610X754219780041. When buyer...
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79 comments
Anonymous
#1442371

UPS picked our obviously damaged pgk and within 12 hours denied our claim. They are crooks in disguise.

Collecting dollars for a service insurance that they rarely deliver on. I have seen UPS drivers throwing packages in their trucks to sort for next deliveries.

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Review
#151771 Review #151771 is a subjective opinion of poster.
Tags
  • Lisa Madigan
Mr. Davis, UPS CEO, I am incredibly angry that your delivery driver did not bother to knock on my door, or leave my package but he had time to fill out and stick an attempted delivery notice on my door, which I heard him do. I tried to catch him as he drove away from...
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3 comments
Anonymous
#86433

Why should they get away with this *** I have had this happen once. Additionally, I have actually come to the door inside of 30 seconds after the first door bell ring, and they already had the notice filled out--in sloppy handwriting, of course.

I can understand that they are pressed for time. But, they need to get their job done--and this can include waiting a few extra seconds for someone to answer the door. This is important especially if people are working nights, are disabled or elderly, or live on upper levels of apartment buildings. And worse, there is no easy way to contact their immediate supervisor so they can get written up for doing this.

Definitely, I prefer when online vendors use USPS (slower delivery times, but at least you get the package when it does arrive), FedEx, or DHL (which apparently went the way UPS needs to go: belly up).

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Review
#151560 Review #151560 is a subjective opinion of poster.
I payed all that extra money that they charge you for overnight shipping and they never get my package to me on time. This is the second time that they said no one was home and i was sitting right by the door all day. They didn't leave a notice or anything. They...
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75 comments
Anonymous
#1562822

Same thing happened to me with Fed-Ex as they stated that delivery was attempted when it was not. No ethics/very dishonest.

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Review
#151346 Review #151346 is a subjective opinion of poster.
The idea has forced itself on me that UPS is only for those who absolutely, positively don't care whether their packages are delivered, when they're delivered, or where they're delivered. It's hard to know whether the decline in service I've...
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8 comments
Anonymous
#898490

ups was suppose to deliver a package today. The tracking says late truck the agent says he does not know where the package is.

They did not want to do any effort to get it to me so I am pushing for them to deliver it as scheduled. Part of the problem is they don't care.

They screw up and I am suppose to suck it up. I won't.

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Review
#151189 Review #151189 is a subjective opinion of poster.
Service
Ups Delivery Service

Watch Out UPS Delivery Date FRAUD

We ordered a party dress at May 12 '09 from BarriePace website, it was charged and shipped at May 13 '09 with UPS 2ND Day Delivery Service. At May 15 we called BarriePace and UPS, both stated will arrive at May 22 (the web tracking system also shown "Estimate Delevery date May 22"). Got the item at May 22 with slight package damage. We can't do anything since at May 23 we have to go abroad. 5 weeks after (when we came back), we were curious and rechecked the web tracking system, we found that UPS MODIFIED the DATE to show it was delivered at May 15 '09!! Called and they didn't want to admit! We had the phone conversations proof, a web screen shot on May 20 (package still in process), and 2 witnesses, still UPS said they didn't change the system! We're not sure what is their intention, but shippers please watch out!
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Review
#150668 Review #150668 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$150

Delayed Delivery Due to UPS Messing Up

UPS guaranteed my package to be delivered on 6/12, but that date came and went. I tracked the package and it was heading all over the United States. Called UPS on Monday 6/15 and they said it was rerouted and would be rerouted to the correct address and delivered on 6/18. I said someone with UPS screwed up, they said yes and that the package was coming. I asked them since they guarantee delivery dates what they were going to do about that and they said there was nothing they could do. UPS is a waste of time and money to ship with!
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3 comments
Anonymous
#129482

this usps tracking system should removed from the web as it does not support the public in any form

Anonymous
#60242

Hello:

I'm really sorry to hear about the problems you're having with your UPS shipment. I work with UPS Public Relations and I'd like to offer some help.

Please send me your contact details and tracking number to upsfeedback@ups.com.

Debbie Curtis-Magley

UPS Public Relations

upsfeedback@ups.com

Anonymous
#60104

Call the center manager. UPS will gladly refund your money for their error. UPS is run by humans and like all humans, they do make errors from time to time.

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Review
#150082 Review #150082 is a subjective opinion of poster.
Loss
$126

UPS in Cincinnati, Ohio - No merchandise received. Won't refund. Hung up phone.

Ordered Chineses Elm tree on 4/22/09. Now June 15th and still no merchandise. Have called and talked to several males in the nursery on at least 4 occasions. Was told by first contact that package was damaged and returned by UPS and he would send another. Don't know why I wasn't contacted or another tree not sent before I called them. No tree. Second contact said sorry he would send out and should receive in 3 days. No tree. Third contact said no tree was scheduled to go out that day and I should get in 7-10 days. No tree. Fourth contact, a manager said UPS returned tree in May and it was now (June 15th) too late send and will send tree in the fall. I asked for a refund since I could not trust them to do in the fall what they have falled to do in the spring. He said I could not cancel because they have a no-cancellation no-refund policy and refused to refund my money. They assume no responsiblility for their failure to perform on four occasions.
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1 comment
Anonymous
#100217

UPS did everything they were supposed to do. The shipper is the one that is screwing you on this.

It is UPS policy to take care of any damaged package in the system. They sent the damaged package back to the shipper to send a replacement as I'm sure you did not want a damaged package.

It was the shipper's responsibility to sent out a replacement order and they failed to do so. If I were you I would be going after them not UPS, they did nothing wrong

Review
#150017 Review #150017 is a subjective opinion of poster.

UPS- giving me a hard time with claim even with payed insurance.

I purchased a computer from HSN and I was not satisfied with my purchase and decided to return it. I had a month to return the computer and I decided to use UPS. With their commercials and popularity, I figured my package would be safe in their hands. I was wrong! I called HSN about three weeks later and they told me that they had not received the package and to give it a couple more days because the tracking number said that it reached the California UPS. About a week later I called and HSN told me to go to the store that I sent it out of to figure out what went wrong. When I payed for the shipping, I also payed for the 600 dollar insurance, so I have a leg to stand on in this argument. They said that they had to run a check on it and that it would take about 8 days. Well, a week and a half went by and then they BS me saying that they cannot do anything without the receipt for the computer. It doesn't matter if I insure a box of peanuts for a million dollars, I payed for the insurance, so this part let me know that there was going to be a problem. Plus, how could I give the receipt when I sent it in the box with the computer. I did the next best thing and gave them a print out of the computer and the price and they said it'll work. NOW, another two weeks later, when IM suppose to pick up my check and pay off my card they tell me they cant do anything without the receipt. Million of packages plus the extra money payed for insurance and they cant come up with 600 dollars. IM in college, IM broke as heck and they pull this stuff. If you are a business looking for an honest company to keep clients happy, I would try Fed Ex. I could not see a company doing well telling their clients that it'll be two months before they receive their money. Another thing, if they put a package for California it has to be marked for transport so how could it not seem odd to them that it was never checked off on arrival. In my opinion, I think this is poor survace. IM sure millions of people are satisfied with their outcome but IM not.
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Review
#149864 Review #149864 is a subjective opinion of poster.
Loss
$600
On 06/05/2009 I ordered a meat package from Omaha Steaks which would be delivered on 06/10/2009 by UPS. On 06/10/2009, I checked the status of the package and it stated "On truck for delivery". I sat up all day and about 3 p.m. I checked the status of the delivery...
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1 comment
Anonymous
#60018

Greetings:

I'm so sorry to read about the frustrating experience you're having with UPS. My name is Debbie Curtis-Magley and I work with UPS Public Relations. I'd like to offer some help.

Please send me the tracking number for your shipment and your contact details to upsfeedback@ups.com.

Hope to hear from you.

Debbie

Review
#149848 Review #149848 is a subjective opinion of poster.
Service
Ups Delivery Service