UPS Reviews and Complaints
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UPS staff can't read
My urgent parcel was held at the Ottawa UPS station for four days, according to the tracking information, because of a supposedly incorrect address. After talking, via the phone, to a rather rude employee, I was forced to go to the Ottawa station to retrieve my URGENT parcel. I think it was intentionally planned that customers looking to pick up their undelivered parcels were subjugated to long lines and waits while one staff member tried to find the parcel. After waiting I finally got my parcel to realize that the address on the parcel was correct!!. I have been living in my house for over 10 years so there is no excuse in not being able to find the house. The location is easily found on the local Ottawa map, and a simple look-up in the phone book would have verified the address. Perhaps UPS should ask their employees to undergo simple intellectual tests to ensure that they are able to read. I find it hard to believe that UPS, with the current batch of brain-dead employees, is the largest courier company in North America.
Ups is overbilling us for fake oversize boxes!
UNITED PARCEL HAS BEEN CHARGING US FOR OVERSIZE BOXES FEES! THIS IS VERY PERSISTANCE AND REALLY ANNOYING EVERYTIME WE CALL UPS IS TRYING TO BLAME US THAT WE INDEED SHIPPED SHIPPED A LARGE packge!! ALL I HEAR WE ARE GUILTY!! PLS SOMEBODY CONTAC US!UPS DOESN'T LISTEN TO THEIR CUSTOMERS! I HAVE PREVIOUS BILLS FROM TWO YEARS A GO WITH WORST PROBLEMS THAT THIS CURRENT ONE!! IT TAKES SO MUCH TIME AND FRUSTRATION TO TRY TO CONTACT THEM EVERYTIME WE CALL ALL WE HEAR FROM UPS OPERATORS THEY HAVE CALIBRATED SYSTEMS WHEN ALL OUR BOXES HAVE A STANDAR SIZE!!
UPS in West Linn, Oregon - Lost, Lies and Google Earth
I had a laptop, and UPS said they dropped it at my house, then the driver said a woman came outside and got the laptop as he was leaving. No signature, and unfortunately noone was home as we had gone to Tacoma, yes we have reciept, and my husband was at work. So I call, open a claim, and wait, and wait and wait. Then after recieving no response for 2 months, I call UPS back, and they say, yes they did the trace, and then closed the claim, because I was not the shipper. I said why did I not recieve any notification, as I had opened the claim, and they said I wasn't the shipper, and I needed to contact the shipper to get them to open a claim. I said No problem, so I called the shipper, and asked them to do so. They said they would do it immediately. I was very happy. Later that day, I recieved a call from Cheryl in the Tualatin shipping office, and I was told, that they have special GPS, which notifies them where the truck is and it was at my house, and I was in a cul-de-sac and she asked how many houses were in the cul-de-sac. I said 5, and she said " You are the middle house, correct? I said yes I was. She then told me that the driver had dropped of the package at my house, and someone had taken the package from him." Yes, that is a 3rd story. I said really as we were out of town, and I had reciepts and Bank statements from the trip. She then told me how there was a large trailer, or RV in front of my house and my truck. I got really suspicious at this point, because we don't own a trailer or an RV. So I said, did your driver deliver it to the house with the trailer/RV as 2 of my neighbors have trailers/5th wheels. She said no we had one, and it was in front of my house, and I was the middle house. She then told me, I had to contact the police, file a report and call with a file number. I said ok. She said and I am quoting "Until you file a police report, we are not doing anything. And we are not going to move ahead with processing this claim". Then she hung up. I was upset with the entire snideness and the backhanded way she was callling me a liar. I then called the local police, and was told they would have an officer call me. I said ok. While I was waiting, I was telling my husband about the rudeness and almost outright insinuation. I was describing the house as she did and my son, who is 16 said, she didn't get that from GPS, she got it from Google Earth. I said how do you know and he said he downloaded it for the flight simulator and then looked at our house and the picture is from 3 years ago, when we did own a truck and an RV. I could not believe it, and so he showed me, and he was right, there was our house exactly as Cheryl had described. I was so mad, so after the officer called, I called Cheryl back and gave her the file number, and then I told her, I found her insinuations totally rude, and her outright lies to be very,very unacceptable. I asked to talk to her supervisor, and she said I will forward the file number on. And she hung up on me. I don't know what the resolution will be for my missing laptop, but I personally will never ship with UPS again.
UPS in Madison, Wisconsin - Delivered to incorrect address
My order was labeled Lakeview Ave, when it should have been East Lakeview Ave. Since there is the same house number on West Lakeview Ave, I called concerned. I was assured that since the drive would not know which one to deliver it to, it would be brought back to the hub and status would be undelived. However this was not the case. I saw later that it was Delivered, MET CUST WOM. They went to the wrong address and delivered it. The should not have delivered it or if there was doubt, check the owner of the property. I, the owner, was the one it was addressed too. Perhaps if they really did deliver it to a woman, they should have checked if she was me before handing $1200 worth of goods to her. Though judging from other posts, I wouldn't be surprised if they just dropped it off. I will never personally use UPS ever.
UPS in Chicago, Illinois - What can brown do for you? Nothing.
I've never experienced the level of incompetence and poor customer services that I encountered with UPS this week. I had a package scheduled to be delivered - no signature required. I left the drive a note two days in a row asking him to leave the package, with very specific instructions on where to leave it. When he failed to leave the package on the third try, I called the 1-800 number to complain. I talked to multiple people, was disconnected more than once and then was finally told he was coming back that nigh to deliver it. I canceled my plans and waited for him. He never came. Four hours later, I called to find out my package was on its way back to the shipper and it was the driver's choice whether to leave it. And there's nothing I can do. No apology. No attempt at fixing the situation.
I will NEVER use UPS again! Those *** SOBs could not find my apartment AGAIN. I even called earlier in the day to try and give directions (like I did the last time they couldn't find our place) so that I could get my package in time. The guy told me to let the delivery man try to find the place first and then call if it didn't show up. Sure enough it never came. I called and talked to an operator that said unfortunately we were unable to deliver the package because we didn't have an apt #--which I KNOW I gave. She said we'll have to check our database for that information. I asked if I could just give the information to her or whoever needed it now. She said she was unable to update the address at this time. Now I have to drive 30 minutes to get my package on top of paying 18.00 shipping. WTF?! UPS get your *** together!
UPS in Canby, Oregon - So bad I cried.
So my boss and me work on a bid for over two weeks for a construction project. Side note in this down economy we haven't got a low bid in about 8 months. We get it completed and into UPS hand with a next day delivery before 12:00pm guaranteed. The bid has to be in by 2:00pm, no problem right. Wrong, they get it to the town and lose it on some belt we miss the bid which would have got. 19,000 low on 2,000,000 perfect bid they cost us 200,000 in profits which we desperately need so we don't go out of business, and what do they have to say, we can refund your shipping cost. F*#$ you UPS.
Today, I was waiting for several packages to be delivered. Around 12:15, I heard the UPS truck pull up. I went to the window, where I have a clear view of the front door of my apartment complex, and watched the driver come to the door, empty handed. I had gotten...
Ups Delivery Service
UPS IS BAD FOR USA
i agree with anyone who thinks ups is the absolute worst delivery company on the face of this earth,i generated a ups account through the http://ups.com website,sent off my packages only to find out 3 days later all my packages was intercepted for fraud,it took them another 2 days to figure out their screw up,in the mean time all my customers who track their package saw that it was intercepted for fraud,i had to give them a new credit card # for them to release my packages,a week later i am still waiting for my item to be released,getting A LAWYER..
I just received a call back from UPS Customer Service (504/244-4796) after calling in about a package delivery that the driver wrote up as no on being available to sign when the office was open and both myself and my husband were here. The girl who called me back said...
Ups Delivery Service
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