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UPS in Madison, Wisconsin - Delivered to incorrect address

My order was labeled Lakeview Ave, when it should have been East Lakeview Ave. Since there is the same house number on West Lakeview Ave, I called concerned. I was assured that since the drive would not know which one to deliver it to, it would be brought back to the hub and status would be undelived. However this was not the case. I saw later that it was Delivered, MET CUST WOM. They went to the wrong address and delivered it. The should not have delivered it or if there was doubt, check the owner of the property. I, the owner, was the one it was addressed too. Perhaps if they really did deliver it to a woman, they should have checked if she was me before handing $1200 worth of goods to her. Though judging from other posts, I wouldn't be surprised if they just dropped it off. I will never personally use UPS ever.
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1 comment
Anonymous
#76170

These *** keep delivering packages to my neighbors house... after repeated attempts to correct the situation with them, they brought a package to our house 1 time, then the next day, delivered it to the neighbors house again.

They deliverd some medicine on Thursday, and it sat on her porch until Monday when she returned... it was refirgerate upon recipt and ruined. $700 worth of medicine... worthless...

pharmacy sent out a new batch, with direction to hand the driver the spoiled package... he delivered to my neighbor again...

she was there, but this is unacceptable... the delivery driver is pathetic...

Review
#157472 Review #157472 is a subjective opinion of poster.

UPS in Chicago, Illinois - What can brown do for you? Nothing.

I've never experienced the level of incompetence and poor customer services that I encountered with UPS this week. I had a package scheduled to be delivered - no signature required. I left the drive a note two days in a row asking him to leave the package, with very specific instructions on where to leave it. When he failed to leave the package on the third try, I called the 1-800 number to complain. I talked to multiple people, was disconnected more than once and then was finally told he was coming back that nigh to deliver it. I canceled my plans and waited for him. He never came. Four hours later, I called to find out my package was on its way back to the shipper and it was the driver's choice whether to leave it. And there's nothing I can do. No apology. No attempt at fixing the situation.
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Review
#157428 Review #157428 is a subjective opinion of poster.

UPS sucks!

I will NEVER use UPS again! Those *** SOBs could not find my apartment AGAIN. I even called earlier in the day to try and give directions (like I did the last time they couldn't find our place) so that I could get my package in time. The guy told me to let the delivery man try to find the place first and then call if it didn't show up. Sure enough it never came. I called and talked to an operator that said unfortunately we were unable to deliver the package because we didn't have an apt #--which I KNOW I gave. She said we'll have to check our database for that information. I asked if I could just give the information to her or whoever needed it now. She said she was unable to update the address at this time. Now I have to drive 30 minutes to get my package on top of paying 18.00 shipping. WTF?! UPS get your *** together!
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Review
#157295 Review #157295 is a subjective opinion of poster.

UPS in Canby, Oregon - So bad I cried.

So my boss and me work on a bid for over two weeks for a construction project. Side note in this down economy we haven't got a low bid in about 8 months. We get it completed and into UPS hand with a next day delivery before 12:00pm guaranteed. The bid has to be in by 2:00pm, no problem right. Wrong, they get it to the town and lose it on some belt we miss the bid which would have got. 19,000 low on 2,000,000 perfect bid they cost us 200,000 in profits which we desperately need so we don't go out of business, and what do they have to say, we can refund your shipping cost. F*#$ you UPS.
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4 comments
Anonymous
#534885

I ordered a new pair of golf irons from North Carolina and I live in ontario Canada. I spent about 40$ on shipping and expected the package within 10 days.

It never came at all and I had to go pick it up myslelf at a ups store. For the amount of money i paid for shipping its completely unacceptable. I feel your pain man!

Ups is total garbage. I hope they fail as company.

Anonymous
#93564

As a contractor myself, who submits bids on a regular basis, I ask myself why you would wait until the day before the deadline to submit your bid. Unless you hand carry your bid to the customer, you can not be certain that any delivery service, UPS, FEDEX or USPS, will get your package there in time.

Accidents happen all the time.

I would suggest next time you submit a bid, give yourself enough of a cushion with regards to the deadline to ensure your bid makes it in on time.

Typical response from people nowadays, blame someone else for their short comings. UPS said they would be glad to refund your shipping costs.

What more could you ask for? Maybe you should have insured your package for the expected profit margin, but you could only have collected has UPS lost your package.

Anonymous
#70726

don't blame the company for your stupidity, you should have called/emailed, instead of using snailmail. it would have been cheaper and faster and you would have saved yourselves a costly mistake.

Anonymous
#629568
@robot

Agreed mr.robot, when they lose a physical object that could not be delivered by electronic means I don't ever feel bad. When they lose something physical that is an issue, doesn't everyone know these services aren't guaranteed. It's why they offer insurance for physical items.

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Review
#156574 Review #156574 is a subjective opinion of poster.
Loss
$200
Today, I was waiting for several packages to be delivered. Around 12:15, I heard the UPS truck pull up. I went to the window, where I have a clear view of the front door of my apartment complex, and watched the driver come to the door, empty handed. I had gotten...
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38 comments
AwareSparrow505
#1701036

Today 6/12/2019 I took two pitchers of a ups driver, merging on to 580 going towards the San Rafael bridge. He was trying to move over but their was a school bus their.

The the driver keep on honking the horn , but he just keep on moving toward the bus. He got so close he almost hit the bus before he backed off.

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Review
#156387 Review #156387 is a subjective opinion of poster.

UPS IS BAD FOR USA

i agree with anyone who thinks ups is the absolute worst delivery company on the face of this earth,i generated a ups account through the http://ups.com website,sent off my packages only to find out 3 days later all my packages was intercepted for fraud,it took them another 2 days to figure out their screw up,in the mean time all my customers who track their package saw that it was intercepted for fraud,i had to give them a new credit card # for them to release my packages,a week later i am still waiting for my item to be released,getting A LAWYER..
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Review
#156048 Review #156048 is a subjective opinion of poster.
I just received a call back from UPS Customer Service (504/244-4796) after calling in about a package delivery that the driver wrote up as no on being available to sign when the office was open and both myself and my husband were here. The girl who called me back said...
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Review
#156022 Review #156022 is a subjective opinion of poster.
Took a day off work to get package because it had to be signed for. called at 9am to make sure package was coming. They said it's on it's way. Stayed home all day waiting for the delivery. I called at 5pm said what's going on, I could of been at work. They...
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4 comments
Anonymous
#547976

@buzzrocgirl - 4-7 business days after the company you made your purchase from actually sends it into the UPS system.

@PJackson - so they reimbursed you for your package. Not really sure if its a complaint or not, stuff gets stolen all the time.

@AlyKat - the only packages I've ever seen show a time of delivery are express packages and those times are 8am 10am and 1030am. Ground packages / non express packages are between 8am and 7pm.

For the OP why not use UPS my choice, leave a note asking to be delivered to your neighbor, or have just had it shipped to your work in the first place. I've shipped things to my work just because my normal delivery to my home address is around 3 or 4 pm and my work is by 1pm I just go down the block and pick it up.

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#155910 Review #155910 is a subjective opinion of poster.
Do not ship via UPS and do not order from any company that uses UPS as its only shipper. Here is my story. 08/19/09 - I ordered merchandise on-line from a Georgia company. A real "air-head" took the order and after 3 attempts she FINALLY repeated the correct address...
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20 comments
Anonymous
#1478564

Back 20 years ago ups was good , dependable, but now days not so much. Delivery drivers leave packages just anywhere , they don't care if it's the right address or not, i know this for a fact.

One reason its gotten so bad is there is no accountability from the main office.

Delivery drivers can do pretty much whatever they want and get by with it, how do i know this? easy i have a friend that works for ups.

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Review
#155877 Review #155877 is a subjective opinion of poster.
Loss
$40

$32 for UPS phone call

I had some material shipped to my business-UPS. The afternoon before the delivery, I received a phone call advising me that the delivery would take place between 9 - 12 the next day. The shipment arrived - as promised. Several days later I received a freight bill, which I promptly paid. About a month later I received a past due shipping invoice. I knew I had paid it previously, and I figured the payment had gotten to them after their monthly billing cycle, so I ignored it. The next month I received another past due notice, so I called their office and told them I had already paid the shipping for this item. The lady I spoke to said that she would correct the invoice. The next month I received another past due invoice, so I called up again. This time I was informed that the $32.00 fee was for "notification". I still didn't get it, so the lady patiently explained to me, that when they call you the day before to 'notify' you that the delivery will be coming between 9:00 and 12:00, there is a $32.00 charge for that. Needless to say I was very annoyed,and will now be using the US Post Office or Fedex. In addition I will be telling all of my customers and vendors about this underhanded trick to squeeze a few more dollars out of their customers.
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#155771 Review #155771 is a subjective opinion of poster.