Latest review first
UPS in Omaha, Nebraska - Left my Package with a total stranger
I had ordered some rather expensive bedding and the company I ordered from uses Ups. My mistake. Not only was the package held up because of a "wrong or missing apartment number" Which was a lie because the company had the address right on the tracking info page and sure enough...apt # 8 was on there. Guess what.. no note no nothing on my door, the *** driver left my package with a person who I didn't know nor specifically asked for them to leave my package with- in a separate apartment building , apt #1 !! wtf?? Why couldn't the driver use his or her brain and leave it at the office?? This person has had my package now for 3 days..I don't think I will be getting it back. Thanks UPS
UPS in Middletown Township, New Jersey - Scam
Scam: Got a call (1-876-299-1253) claiming to be from UPS telling me that I won 860,000 dollars in a lottery--that I never was in. However,in order to give me the check, I had to pay them 199 dollars for a stamp on the check. The guy called himself Jody McAlister--a character in a song. Called a lot of your people and could not get a number for security. Was told that the scam was listed on your internet--it isn't. Suggest that you provide a security number to prevent this kind of scam.
Careless UPS delivery promotes thievery
I thought that when you ordered anything of value from a big-name company, it would be sent signature-required. It is then that you receive the UPS sticker notice and can plan to be home for its delivery. That's the way it usually works for me. Well, this time, for a big-ticket, small-package item, the driver used his/her "discretion" and left the package AT THE FRONT DOOR without bothering to obtain a signature. By the time I got home the package had vanished. The drivers know that people walk through neighborhoods or follow their UPS trucks and steal packages. Then you call their RUDE customer service and they say you have to make the shipper start a trace, even when the UPS system says that the package was delivered and the driver just left it at the door. Careless UPS drivers promote thievery. I am pissed!
UPS left my package in the rain and damaged some very expensive camera equipment and tried or still is blaming it on me for "Improper Packaging". This had nothing to do with improper packaging. They even admitted that it was all their fault but refuse to cover the...
UPS in Los Angeles, California - Did not come on the scheduled delivery date!
My items were supoosed to be delivered today, but noooo one of their workers decided to goof around with item and will not deliver it to me. It's way past 7PM and I am already mad. I hate you UPS, get a worker who can work faster! Why? Why? Why?! I wanted these things right away and all I get is no items, get a better worker and please hurry it up, I don't like to wait another hour! I am already tired, and you took my cards away and threw it away so it doesn't get delivered!
UPS delivered my homecoming dress to the wrong adress.
I ordered a dress for my homecoming. I had it shipped 2 day delivery. I paid $34.95 and the UPS *** driver delivered it to the wrong address. On line it says the package was left with the customer's boy. They left a package with a little boy. How irresponsible. MY name and my address were clear and correct. Now I don't have address for homecoming and no time to buy another dress.UPS sucks I'll never use their service again. Who do they hire? Anyone it seems because they can't read or they're to lazy and unconsiderate that they dont bother to verify the address. I'm surprised they dont just throw it out of the window wile their driving. They gave my package to god knows who. I'm so pissed off.
UPS and an Air Compressor
Hi all. Bought a Campbell Hausfeld air compressor from Amazon. The First arrived at my fathers house. About 15:00. I came over just after 17:00. The box had *** in the side. Once opened I found the Manual and Hardware was missing. And that the unit was dropped. The case around the Pump/Motor was cracked. Called Amazon and reported. They were kind enough to ship me another and to have UPS pick up the damaged unit. On 9/28/09 I called UPS to locate my replacement. They cant find it. Have an agent call from the local center. Who tells me that, Belive it or not, The Scans (Arrival and Departure) were "Computer Generated" Since when does a computer generate Scans? All packages going through UPS are Scanned at Arrival and Departure. The Replacement has been Lost. Was "Out for Delivery" on 9/25/09. On 9/28/09 the Tracking number shows no activity since 9/25/09. Called Amazon back. Who called UPS. The Agent cant figure out what happened or where it is. Now I am waiting on a "Lost package Tracer". Amazon wont send me another until 10/2/09 at the earliest. Now I have to wait another week.
UPS staff can't read
My urgent parcel was held at the Ottawa UPS station for four days, according to the tracking information, because of a supposedly incorrect address. After talking, via the phone, to a rather rude employee, I was forced to go to the Ottawa station to retrieve my URGENT parcel. I think it was intentionally planned that customers looking to pick up their undelivered parcels were subjugated to long lines and waits while one staff member tried to find the parcel. After waiting I finally got my parcel to realize that the address on the parcel was correct!!. I have been living in my house for over 10 years so there is no excuse in not being able to find the house. The location is easily found on the local Ottawa map, and a simple look-up in the phone book would have verified the address. Perhaps UPS should ask their employees to undergo simple intellectual tests to ensure that they are able to read. I find it hard to believe that UPS, with the current batch of brain-dead employees, is the largest courier company in North America.
Ups is overbilling us for fake oversize boxes!
UNITED PARCEL HAS BEEN CHARGING US FOR OVERSIZE BOXES FEES! THIS IS VERY PERSISTANCE AND REALLY ANNOYING EVERYTIME WE CALL UPS IS TRYING TO BLAME US THAT WE INDEED SHIPPED SHIPPED A LARGE packge!! ALL I HEAR WE ARE GUILTY!! PLS SOMEBODY CONTAC US!UPS DOESN'T LISTEN TO THEIR CUSTOMERS! I HAVE PREVIOUS BILLS FROM TWO YEARS A GO WITH WORST PROBLEMS THAT THIS CURRENT ONE!! IT TAKES SO MUCH TIME AND FRUSTRATION TO TRY TO CONTACT THEM EVERYTIME WE CALL ALL WE HEAR FROM UPS OPERATORS THEY HAVE CALIBRATED SYSTEMS WHEN ALL OUR BOXES HAVE A STANDAR SIZE!!
UPS in West Linn, Oregon - Lost, Lies and Google Earth
I had a laptop, and UPS said they dropped it at my house, then the driver said a woman came outside and got the laptop as he was leaving. No signature, and unfortunately noone was home as we had gone to Tacoma, yes we have reciept, and my husband was at work. So I call, open a claim, and wait, and wait and wait. Then after recieving no response for 2 months, I call UPS back, and they say, yes they did the trace, and then closed the claim, because I was not the shipper. I said why did I not recieve any notification, as I had opened the claim, and they said I wasn't the shipper, and I needed to contact the shipper to get them to open a claim. I said No problem, so I called the shipper, and asked them to do so. They said they would do it immediately. I was very happy. Later that day, I recieved a call from Cheryl in the Tualatin shipping office, and I was told, that they have special GPS, which notifies them where the truck is and it was at my house, and I was in a cul-de-sac and she asked how many houses were in the cul-de-sac. I said 5, and she said " You are the middle house, correct? I said yes I was. She then told me that the driver had dropped of the package at my house, and someone had taken the package from him." Yes, that is a 3rd story. I said really as we were out of town, and I had reciepts and Bank statements from the trip. She then told me how there was a large trailer, or RV in front of my house and my truck. I got really suspicious at this point, because we don't own a trailer or an RV. So I said, did your driver deliver it to the house with the trailer/RV as 2 of my neighbors have trailers/5th wheels. She said no we had one, and it was in front of my house, and I was the middle house. She then told me, I had to contact the police, file a report and call with a file number. I said ok. She said and I am quoting "Until you file a police report, we are not doing anything. And we are not going to move ahead with processing this claim". Then she hung up. I was upset with the entire snideness and the backhanded way she was callling me a liar. I then called the local police, and was told they would have an officer call me. I said ok. While I was waiting, I was telling my husband about the rudeness and almost outright insinuation. I was describing the house as she did and my son, who is 16 said, she didn't get that from GPS, she got it from Google Earth. I said how do you know and he said he downloaded it for the flight simulator and then looked at our house and the picture is from 3 years ago, when we did own a truck and an RV. I could not believe it, and so he showed me, and he was right, there was our house exactly as Cheryl had described. I was so mad, so after the officer called, I called Cheryl back and gave her the file number, and then I told her, I found her insinuations totally rude, and her outright lies to be very,very unacceptable. I asked to talk to her supervisor, and she said I will forward the file number on. And she hung up on me. I don't know what the resolution will be for my missing laptop, but I personally will never ship with UPS again.
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