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UPS in Tampa, Florida - I watched the driver drive past me!

UPS sucks!! I will never use them or deal with anyone who does use them. I watched this driver pass my address, slow down and then ***. Tracking showed that my address did not exist (it has since 1950!). I called his supervisor and they told me my pkg would probably be deliver the next day. I was actually transfered to Guatamals at one point and was told if I didn't like it, i could hang up. My pkg was transfered to another city 3 hrs away after I spoke to the mngr! Next day the driver is still claiming my address doesn't exist. Horrible horrible service. I spoke to 10 people over the course of 2 days and i still don't have my pkg! NEVER AGAIN!
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Review
#161904 Review #161904 is a subjective opinion of poster.
Loss
$117
We have a UPS store in our neighborhood. As no one is home all day, we thought it would be convenient place to have UPS packages delivered and on occasion USPS ones as well. About a month ago we a USPS package showed up there from overseas. We had about given up hope...
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1 comment
Anonymous
#99790

"we saw numerous annotations from the USPS stating that they'd left delivery notices over the course of several weeks - apparently the geniuses at this store had never bothered to put the notices in our box."

If they didn't believe it was for you, why would they put the notices in your box? LOL.

And they wouldn't refuse a package just because your name was slightly mispelled.

(A box number is also required.) So basically, it sounds like you're receiving packages from Russia to a name other than your own. Sounds pretty suspicious.

Review
#161902 Review #161902 is a subjective opinion of poster.

UPS in Richardson, Texas - Inane delivery

My front entry is as wide as the door but recessed about 16". It has to swing open past the recess for me to get out. Deliveries are always placed against the hinge side of the door, making it impossible for me to open the door so UPS deliveries can be brought in. I've had to go out the back door and around the house through a locked gate to bring deliveries inside. With two hip replacements and one knee replacement, that's very difficult. Given the time of evening (now after 6 p.m.) when most deliveries are made, I have no help to bring things inside. Further, last night a large oblong box was delivered & left standing on the end where the flap was almost open. When I tried to pick it up the bottom fell out and the heavy cot fell onto my foot. I couldn't bring the box in for a while because of the pain. It was senseless to leave that box standing on the end where the flap was loose! I hope you will address this issue and correct it. Application of a little common sense could readily fix the problem.
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Review
#161707 Review #161707 is a subjective opinion of poster.

UPS REFUSES ALL CLAIMS

UPS delivered the wrong item, so we were instructed to place the item outside our front door for pickup. Fed Ex delivered another item on the morning of the UPS pickup and UPS picked up the wrong item. Idiots picked up the Fed Ex item. We were never able to locate the item and lost it altogether. UPS refused to do anything, but said they would pikcup the corect item. Fat chance. We kept it. UPS, all the way up to the corporate office, simply refused to do anything. I wouold have sued them but it was not worth it. Instead, I stopped using UPS for the 100+ pckages I deliver and get delivered each year. Go UPS.
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3 comments
Anonymous
#117163

First of all, UPS did not deliver the "wrong item", they delivered a package. Whomever you purchased the "item" from, put the wrong "item" in the package and then shipped it via UPS. There is absolutely no way you can lay any responsibility for the "wrong item" on UPS.

Second, how do you know that the "idiots" at UPS picked up the package that FEDEX delivered the same day?!?!?! I ship through all three major carriers daily, and I can certainly tell you that all three labels are vastly different enough that each of their drivers/delivery personnel can easily tell the difference in them. So, unless you gave them the package, or have them on video picking up the FEDEX package, how can you say they picked it up???

And to answer the question posed by starwarsdan, yes, UPS does have a tracing department, and in most cases, theirs is heads and shoulders above the other two.

Not sure walter can call it theft, at least you can not say that the UPS driver stole the package.

Anonymous
#90328

call it theft. if only it was that simple

kitschnkaboodle
#85959

I personally prefer FedEx. Did you try asking for the tracing dept?

I have found in odd cases like this, specifically asking for a tracing specialist has helped, and both FedEx and DHL rectified odd cases like that for me. I don't know if UPS has such a dept.

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Review
#161553 Review #161553 is a subjective opinion of poster.

UPS hit-and-run

I been a pasttime "UPS" customer; but not anymore in the way that I used to. Ever since I had been a hit-and-run victim, of a UPS van. (mid-speed --- sideswipe) UPS versus my 'cycle. To no surprise, that be why United Parcel Service be so concealed with those TINY #digits on the top left corner of each van. And as time go by, the tone of the yellow become darker -- to match the brown of the van. Teamster move~~~? Any time that a UPS van pass you --- look towards that top left corner; before the van speeds by.
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1 comment
Anonymous
#85215

Odd comment. The teamsters caused the paint to fade so you could not read the number of the truck that hit you?

mmmmmmmm. Very powerful union.

Review
#161515 Review #161515 is a subjective opinion of poster.

UPS in Chicago, Illinois - Circled between cs and tech support

I spent an hour on the phone being circled between customer service and tech support because UPS.com had proivded me with a Revised delivery date that was incorrect. I spent the majority of my time on the phone with an incompetant superviosr who wouldn't file a complaint. She sent me to Tech Suppor; Tech support sent me back to Customer Service where a gentelman not only filed the complaint but found away for my package to be delivered ahead of schedule in under three minutes. All I wanted to do was file a complaint and they kept blaming it on the other side. Apparently, they don't want to improve their systems and would rather have my companies business sent through FedEx instead.
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1 comment
Zach09
#84880

UPS is who the complaint is about

Review
#161389 Review #161389 is a subjective opinion of poster.

UPS ruined daughters homecoming!

The dress was ordered for my teens homecoming dance. UPS delivered the dress to "110" house number on the street behind us. I had to make 8 calls and sit on hold and repeat the STRESSED search for this dress to the idiots at UPS 8 times!!! It was thursday night and the dance was friday...she was the very first freshmen to be nominated in the schools history for duchess...and we had NO dress! I was furious...We went up and down along with our neighbors all the streets in our neighborhood. Left notes on doors of who ever didnt answer ... Friday at 6:20 ... 30 minutes till kickoff...a neighbor brought our pkg. Just typing this *** me off again... I WILL NEVER EVER USE UPS AGAIN...they have never reimbursed me for the shipping charges (overnight by the way) nor has there been an apology...I hope they all rot in *** for what we were put through.
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4 comments
Anonymous
#93886

Wow, just wow. I would hope that UPS would never want your business again.

Your poor time-management skills lead to your own demise and you want to blame UPS.

That's rather....pathetic. =/

Anonymous
#93341

The thing that gets me with people like you is that you wait until the very last minute and then hope everything falls into place. If this was such an important event for you, why did wait until the day before to have the dress delivered. What if UPS had delivered the dress to the correct address, on time, and then when you opened the package, the dress was the wrong size or color??? What would you have done then??? Obviously this would not have been UPSs fault. We would be reading a post on how sorry the dress company was.

I read a post where a guy ordered his fiancés engagement/wedding rings the week of the planned wedding on Saturday. The company shipped the package overnight for Saturday delivery. UPS made a mistake and mis-routed the package.......it happnes. Fortunately, UPS was able to locate the package and a manager drove it about 300 miles away to make sure it was delivered. And you guessed it, the manager was not thanked by this man and treatd very rudely, by the complainers own posting. My question for him is the same as yours......why wait to the last minute for something so vital or important. If it truly were that important, maybe you should make sure you had plenty of time to fix the mistakes that are bound to surely happen.

Some people just amaze me.

Anonymous
#84479

Thats a bit of a press saying you'll

never use UPS again

(Lets not be over reactive

Anonymous
#84478

Not ever wanting to use UPS again is a bit of a press

(Lets not be over reactive)

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Review
#161204 Review #161204 is a subjective opinion of poster.
I waited all day for my new phone (delivery time between 8am - 6pm) & it never arrived. I called the phone company to check the status of the delivery - UPS updated their site at 6.20pm saying that delivery was re-arranged for tomorrow. That is after the phone was...
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9 comments
Anonymous
#283077

iam so god *** pissed!! i ordered something online like 4 *** days ago and it was supposed to come yesterday.i was waiting all god *** day for this god *** package and i aint seen *** ***.

i swear i wanna shoot the *** who told me it was coming yesterday and boil him in a god *** *** boiler full *** salt and some *** in his *** mouth .

i mean jesus christ stop lying to all of us. id rather you be like "oh, well to tell you the truth we have no *** clue when ur package will arive" that day when they say will be the best *** day ever!

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Review
#160520 Review #160520 is a subjective opinion of poster.
UPS is notorious for shoddy delivery practices in our neighborhood in Gaffney SC. They routinely leave packages at the wrong door and do not get signatures from anyone. Yesterday October 27th they left my replacement cell phone package outside my garage door on the...
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7 comments
Anonymous
#152684

I have talked to quite a few shipper's who thought the grass is greener on the other side. They put their foot down and switched to Fedex.

There is a good reason they can't wait to undo that mistake, there is also a good reason UPS processes twice what Fedex does. A union can only get you so far....Just like every company, there are going to be some workers that no one wants to work with.

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Review
#160392 Review #160392 is a subjective opinion of poster.
Loss
$499

UPS in Chattanooga, Tennessee - What CAN brown do for you???

Apparently Brown can not do anything for me. They attempted to deliver a package to my home on 10/27. I received the missed attempt notice and immediately contacted their customer service department and requested a "will call/customer pick up" for the package. An hour later I received a confirmation call from UPS and was informed that their pick up location is more then 15 miles from my home. As a single mother of 3, anything outside our typical routine does not work especially when they told me that the package would not be available for pick up until after 7:30pm. I then asked if I could redirect it to my work address. Was told "yes, just call the 800 # and they'll change it for you". Well I call the 800# and am told it will be $6 to change, I agree but inform them that I will have to call back with my credit card info, I just called back and was told that since I did the will call option they are not able to process any other changes to the account. So now they are delivering the item to my house once again then will be returning it to sender. WTF?
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1 comment
Anonymous
#83876

Thats right...once 1 delivery change request (will call) is put in..there is only 1 request per pkg...so make a decision before you call and put and request in..and if they dont tell you the address of the center..make sure you ask before you finish the transaction.

Review
#160388 Review #160388 is a subjective opinion of poster.