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i've been waiting all day, and i mean all day, for a package from ups and went outside around 6pm to see a notice on the door saying ups made an attempt to deliver. there were 6 people in the house and nobody heard a knock or a doorbell. called ups 1800 number to see...
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12 comments
Anonymous
#355100

I'm black.

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#162550 Review #162550 is a subjective opinion of poster.
I had a package that was too large for local UPS so she gave me a phone number to called for pick up by UPS. Driver couldn't get down my road because the rig was 2 big, so I drove it to his truck. (All of this is pouring rain). He loaded and I asked how much it was...
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1 comment
Anonymous
#87009

Where were you getting the $70 estimate from? UPS Freight starts at a few hundred bucks.

Since it was too large for regular UPS, it shouldn't have been that surprising. You should have asked for a quote before scheduling the pickup.

Review
#161964 Review #161964 is a subjective opinion of poster.

UPS in Los Angeles, California - Liar on customer support

I was pissed because my package was sitting in Southern California when it was suppose to be shipped overnight to Northern California. The girl on the phone first agreed with what was said online. Sitting in SOCAL. I told the girl on the phone it was unacceptable, they need to fix it. She puts me on hold and says she made a mistake and package would be delivered that day. IT was not. SHE LIED JUST TO GET ME OFF THE PHONE! I was a important package for my son at college, paid extra to have it shipped overnight. Pissed Customer.
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2 comments
Anonymous
#95395

UPS customer service are not there for your complaints..they are not trying to resolve any problem but tells you will investigate and someone will call you back till several days you wait and never heard from any of them.

Anonymous
#88561

UPS is brown for a reason.. They are full of ***...

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#161937 Review #161937 is a subjective opinion of poster.

UPS in Massena, New York - Miserable personnel

This is regarding UPS CCU Utica,NY store. I own an antique business and ship a lot of items thru UPS ground. Lately, I am greeted by a miserable woman with dark hair who has an attitude and should'nt be working there. There is also a wonderful lady named Sue, who is always cheerful and helpful when I bring my packages in.I am considering going back to Fed Ex as at least they treat me with respect... and are always cheerful there...Just wanted to let you know the help that you employ!! She should be thaknful for her job in this economy~
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#161913 Review #161913 is a subjective opinion of poster.

UPS in Tampa, Florida - I watched the driver drive past me!

UPS sucks!! I will never use them or deal with anyone who does use them. I watched this driver pass my address, slow down and then ***. Tracking showed that my address did not exist (it has since 1950!). I called his supervisor and they told me my pkg would probably be deliver the next day. I was actually transfered to Guatamals at one point and was told if I didn't like it, i could hang up. My pkg was transfered to another city 3 hrs away after I spoke to the mngr! Next day the driver is still claiming my address doesn't exist. Horrible horrible service. I spoke to 10 people over the course of 2 days and i still don't have my pkg! NEVER AGAIN!
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#161904 Review #161904 is a subjective opinion of poster.
Loss
$117
We have a UPS store in our neighborhood. As no one is home all day, we thought it would be convenient place to have UPS packages delivered and on occasion USPS ones as well. About a month ago we a USPS package showed up there from overseas. We had about given up hope...
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1 comment
Anonymous
#99790

"we saw numerous annotations from the USPS stating that they'd left delivery notices over the course of several weeks - apparently the geniuses at this store had never bothered to put the notices in our box."

If they didn't believe it was for you, why would they put the notices in your box? LOL.

And they wouldn't refuse a package just because your name was slightly mispelled.

(A box number is also required.) So basically, it sounds like you're receiving packages from Russia to a name other than your own. Sounds pretty suspicious.

Review
#161902 Review #161902 is a subjective opinion of poster.

UPS in Richardson, Texas - Inane delivery

My front entry is as wide as the door but recessed about 16". It has to swing open past the recess for me to get out. Deliveries are always placed against the hinge side of the door, making it impossible for me to open the door so UPS deliveries can be brought in. I've had to go out the back door and around the house through a locked gate to bring deliveries inside. With two hip replacements and one knee replacement, that's very difficult. Given the time of evening (now after 6 p.m.) when most deliveries are made, I have no help to bring things inside. Further, last night a large oblong box was delivered & left standing on the end where the flap was almost open. When I tried to pick it up the bottom fell out and the heavy cot fell onto my foot. I couldn't bring the box in for a while because of the pain. It was senseless to leave that box standing on the end where the flap was loose! I hope you will address this issue and correct it. Application of a little common sense could readily fix the problem.
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#161707 Review #161707 is a subjective opinion of poster.

UPS REFUSES ALL CLAIMS

UPS delivered the wrong item, so we were instructed to place the item outside our front door for pickup. Fed Ex delivered another item on the morning of the UPS pickup and UPS picked up the wrong item. Idiots picked up the Fed Ex item. We were never able to locate the item and lost it altogether. UPS refused to do anything, but said they would pikcup the corect item. Fat chance. We kept it. UPS, all the way up to the corporate office, simply refused to do anything. I wouold have sued them but it was not worth it. Instead, I stopped using UPS for the 100+ pckages I deliver and get delivered each year. Go UPS.
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3 comments
Anonymous
#117163

First of all, UPS did not deliver the "wrong item", they delivered a package. Whomever you purchased the "item" from, put the wrong "item" in the package and then shipped it via UPS. There is absolutely no way you can lay any responsibility for the "wrong item" on UPS.

Second, how do you know that the "idiots" at UPS picked up the package that FEDEX delivered the same day?!?!?! I ship through all three major carriers daily, and I can certainly tell you that all three labels are vastly different enough that each of their drivers/delivery personnel can easily tell the difference in them. So, unless you gave them the package, or have them on video picking up the FEDEX package, how can you say they picked it up???

And to answer the question posed by starwarsdan, yes, UPS does have a tracing department, and in most cases, theirs is heads and shoulders above the other two.

Not sure walter can call it theft, at least you can not say that the UPS driver stole the package.

Anonymous
#90328

call it theft. if only it was that simple

kitschnkaboodle
#85959

I personally prefer FedEx. Did you try asking for the tracing dept?

I have found in odd cases like this, specifically asking for a tracing specialist has helped, and both FedEx and DHL rectified odd cases like that for me. I don't know if UPS has such a dept.

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#161553 Review #161553 is a subjective opinion of poster.

UPS hit-and-run

I been a pasttime "UPS" customer; but not anymore in the way that I used to. Ever since I had been a hit-and-run victim, of a UPS van. (mid-speed --- sideswipe) UPS versus my 'cycle. To no surprise, that be why United Parcel Service be so concealed with those TINY #digits on the top left corner of each van. And as time go by, the tone of the yellow become darker -- to match the brown of the van. Teamster move~~~? Any time that a UPS van pass you --- look towards that top left corner; before the van speeds by.
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1 comment
Anonymous
#85215

Odd comment. The teamsters caused the paint to fade so you could not read the number of the truck that hit you?

mmmmmmmm. Very powerful union.

Review
#161515 Review #161515 is a subjective opinion of poster.

UPS in Chicago, Illinois - Circled between cs and tech support

I spent an hour on the phone being circled between customer service and tech support because UPS.com had proivded me with a Revised delivery date that was incorrect. I spent the majority of my time on the phone with an incompetant superviosr who wouldn't file a complaint. She sent me to Tech Suppor; Tech support sent me back to Customer Service where a gentelman not only filed the complaint but found away for my package to be delivered ahead of schedule in under three minutes. All I wanted to do was file a complaint and they kept blaming it on the other side. Apparently, they don't want to improve their systems and would rather have my companies business sent through FedEx instead.
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1 comment
Zach09
#84880

UPS is who the complaint is about

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#161389 Review #161389 is a subjective opinion of poster.