Latest review first
UPS can't figure out how to deliver a package
I have neve rhad any problems with UPS in the US. Canadian UPS workers are incompetant however. Every time I shipe to Canada via UPS, there is some problem with them 'not finding' the address given. Come on, if I ship something to a town of 4000, how hard is it to find an address? Once, the person I delivered the package to had to pay a second fee to receive it because they could not find the first address, so I gave them a second address and they were charged because it wasn't the 'origional' receiver, even though it was UPS's incompentency. Recently, the shipment is 2+ weeks late and they cannot give me a date for redelivery even though it is their fault. They were trying to deliver a package marked for Victoria, BC to Vancouver!! Come on, can no one read at the Canadian UPS? The incompentance and laziness of Canadian UPS workers astounds me every time I have to deal with them.
UPS in Saint Louis, Missouri - Sent somewhere with no address??
I sent a $900 fixture plus $166 for shipping and some with no address by a compltly different name signed for it. So I am out $1100 well $300 deducted from my paypal account a $600 in collections. It was a long drawn out process. Like 6 months before they complained about not getting it then a few more months went by... now UPS says its too late for them to worry about it? WTF? I am still worried about it! Anyone have any ideas on what I could do? I sent it to a Cindy Ispen but Lomedico? signed for it at a dock. The address is some bike shop and they never heard of either one supposably.
I called UPS customer service on Dec 21st and was told my complaint would be investigated and I would be contacted with the results. On Dec. 29th, I called them back and was told that they closed out the investigation. I was never notified. The driver claims the...
Ups customer service garbage
I ordered some golf equipment from the USA as i am based in Australia & organized shipping through UPS priority delivery. As they have been closed over Christmas (Understandable) i followed up the progress of this package today 29-12-2009 only to be told it was still with customs. When questioning this with the customer service team, the tone was very rude, abrupt & lacking customer service in all aspects. As this has happened before with this shipping company i decided to call Australian Customs & ask what the delay was, surprise surprise the package had not been held at all. Upon calling UPS back to let them know the great news i was again met with abrupt, rude & disgusting attitude from a company i paid to deliver my goods. Once again they have managed to prove the bigger the corporation the bigger the arrogance & attitude towards people who challenge there processes
UPS in Phoenix, Arizona - Destroyed shipment
December 2009 My mother passed away on December 14, 2009. While I was in town for her funeral, I decided I'd ship a set of 100 yr old glasses home so they wouldn't be damaged. In my grief, I guess I wasn't thinking straight, because now it seems a *** idea. I took this wine set to a UPS pack and ship authorized dealer. They professionally packed the items and shipped them to my home (even stamped the box fragile). The box was damaged beyond belief. It arrived at my UPS hub damaged, so it was not delivered to me, rather shipped back to where I shipped it from. Thank goodness my sister lives there and could pick it up. The box was damaged beyond belief and almost a pancake, no amount of bubble wrap would have protected this shipment. I insured these glasses for 500.00, of course since they are over 100 yrs old, I did not have a receipt for them. My claim has been denied. Why do we pay extra for insurance? This is a racket for UPS to get more money. As far as I'm concerned, I will use FED-X or USPS. Think twice before you ship something UPS that might be fragile, also make sure you have a receipt for the items proving value.
UPS driver got truck stuck in my driveway on his way out after delivering a package. He claimed he had no room to turn around, but I was home and the keys were in both vehicles that might have been in his way. The truck was pointed downhill and too close to a tree to...
Apparently drivers are permitted to just drop packages anywhere. We live at the end of a long lane and in the winter it gets icy. I have no problem with the driver not wanting to come down the lane where he might get stuck, but he just leaves packages along the road...
UPS DIDNT WAIT FOR 2 SECONDS FOR DOOR TO BE ANSWERED
This is my first and last experience with ups. The delivery person couldnt wait for 2seconds for me to get to the door. I had to come down stairs to open the door I saw him from my bed room window. which is only a 2second run. He left that quick. I have a talking reef on my door that is heard all over the neighborhood I heard it talking so I couldnt miss him. I immediately called UPS. Whom than informed me they could have me meet him somewhere on his route. I PAID FOR DELIVERY I havent gotten!
UPS tried to deliver a package on 12-21-09 DURING the day, when everyone was at work. They left a card saying they'd try again the next day (again, when everyone is AT WORK). They tried one more time during the work day, and instead of sending the package to a...
UPS in Keystone Heights, Florida - Driver threw package on front steps on its side
The package clearly stated this end up-I heard it hit my steps and landed on its side.he never knocked or rang my bell. It contained flowers that were very dried out by this time.The box looked like it was knocked about in the truck.My son would be very angry to hear about this.It was delivered on Dec 21st at about 5;45 P.M. Maybe the driver was stressed= but he gets paid to deliver packages in better shape than that one was. I live in a rural area but that is no excuse. Thanks
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