Latest review first
UPS in Mississauga, Ontario - I sent a parcel to Lagos, Nigeria on Jan 11/2010. The parcel has not arrived. Today is Jan 29.
I shipped a parcel to Lagos, Nigeria on Jan 11,2010. The parcel has not arrived. Today is Jan 29, 2010. The tracking said UPS internal Activity in Lagos on Jan 14, 2010. If UPS cannot deliver my shipment at least they should bring it back to me so that I can sent it through the FEDEX. My brother's Xmas gifts to Lagos Nigeria arrived within four (4) business days. Next time, I will insure all my shipments with UPS for 10 million dollars or more. That way I would be able to punish the company for their insensitivity
UPS in Hellertown, Pennsylvania - Package lost in transit
Ordered a limited edition - The Beatles: Rock Band (Limited Edition Premium Bundle) - Model #16851 on 12/24 from K-Mart. Package was lost in transit last location was the UPS terminal. This particular Bundle is no longer made so I can't find another anywhere, except for one place which is charging twice what I originally paid for it. When calling UPS to inquire about my shipment, I was advised that I must contact K-Mart directly, and they would have to file a claim, even though I was the customer and the one out the money. K-Mart filed a claim on 1/7. Called again to find out status, and was told that the claim was closed. Had to call K-Mart again and have them file yet another claim on 1/22. I received a letter from UPS advising me that my item was lost -- which I already knew! Have not heard from them since. In the meantime, I am out the money ($240) since December, I have not received the merchandise, and can't find a replacement. This is the worst delivery service and customer service interaction I have ever received.
UPS in Minneapolis, Minnesota - Missed Delivery
Package was sent via UPS next day air, early am delivery to Loomis Ca. The package was guaranteed to be delivered by 9am the next day. Package was not received by the customer until 1130am, resulting in a delay to an important presentation. UPS was notified of the delay, and their customer service person told me that there was a weather delay in Loomis Ca that day. I went to the NOAA web site, and found that entire day was sunny and 60 degrees, no wind, with unlimited visibility. I requested they only chage me the standard UPS next day air rate, and they told me the issue was closed. I had another legitimate claim 2 years ago, and it took UPS over a year to reconcile.
UPS service sucks.UPS couldn't deliver their bancruptcy notice if they had to.Overnight package went undeliverd for 3 days.I hope FedEx or some Chinese company puts them out of business.' 'For most kinds of purchases, you can get valuable advice and...
UPS Outstandingly POOR Service
I sent a package to California on 12-24-09 via the UPS store in Royal Oak on Woodward. It was never delivered to the correct address in California but left on the front porch of a previous address they stored in their computer. After finally finding it in a city over 50 miles away, it was supposedly caught in San Fran and a customer service representative from UPS said they'd reroute it. Oh no-it was shipped back to the original sending point in Royal Oak and UPS Representatives said they would be nice enough to refund the original shipping cost. No customer service recovery, no nothing. NEVER SEND ANYTHING UPS. All experiences with the United States Postal Service have been better than this; they even refunded overnight charges when they failed delivery the next day AND STILL DELIVERED THE PACKAGE. UPS, YOU HAVE REALLY GONE DOWNHILL!
UPS in New York, New York - I would like to know if Laptop PC was shipped out yet. acct #25553747
To whom to it may concern I sent in my last payment for Laptop PC acct. 25553747# BWNKGNY Last payment was made on 1/9/2010 of $89.95 I would just like to know if the Laptop was shipped yet. If so, if is UPS. or Postal Service. This is not a complaint. I just want an idea of when it would be coming? Please notify me of when Laptop was shipped and how,that's all My name is Mary Skaats 2471 84 St. Apt B10 Bklyn. NY 11214 email address firstname.lastname@example.org Thank you much appreciated, Mary Skaats.
UPS in Los Angeles, California - Inadequate Customer Service
Purchased a GPS online with O.Depot--what was delivered was a Thumb Drive--Called O.Depot Customer Service-will replace it with GPS--but let me have your credit card just to place order (will not be charged) on delivery-have thumb drive be ready for pick up. UPS came out dropped off gps but did not take thumb drive. And of course my credit card is charged twice. Called repeatedly -- we will send UPS back out to pick up--Didn't happen. Called again-spoke to a supervisor--he "help" was not any better than the service rep. My double charge is being held "hostage" until they get this what $20 thumb drive back? I am totally fed up with this group. It is lack of follow up that will discourage me from using Office Depot, and my experience will be shared with others
I have been a professional driver in different cities in different states. And these so-called "professional" drivers that UPS hires are nothing more than extremely dangerous, violent, and destructive drivers! For one thing, I have NEVER seen a UPS truck being driven...
UPS delivered to wrong address
on Tuesday a letter was sent overnight to my correct address. When I had not received by 2 pm on Wednesday, I contacted the sender. We got on a conference call with UPS rep. She said it was attemped but no one home. I told her I WAS home at that time and no one made any attempt. Then we identified the problem. UPS had changed the street direction from W to E. So East was where the attempt was made. I had to drive 15 miles that evening to the service center to pick up the letter. The woman there said my address was not in the UPS system. I told her I had lived there for almost 20 years (house is 130 years old) and have mail delivered every day. Also have had several UPS deliveies made with no issues. I asked her to contact me when it was put in the system. No word as yet. The attitude on their side was non chalant and accepted no blame. I will not use again.
UPS Damaged package contents
I can't seem to find anything right with UPS no matter how hard I try. Every package I get looks like its been in a war. Ive seen the drive leave my package in the weather. Ive seen him throw it on my steps from about 10 ft away. The company seems to get slower and slower. I with a company that cares would spring up and put these guys right out of business. Bottem line they suck. Not just the drivers the company itself. Check out youtube videos of these guys kicking our stuff around. Their so mature!!
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