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UPS in Mississauga, Ontario - I sent a parcel to Lagos, Nigeria on Jan 11/2010. The parcel has not arrived. Today is Jan 29.

I shipped a parcel to Lagos, Nigeria on Jan 11,2010. The parcel has not arrived. Today is Jan 29, 2010. The tracking said UPS internal Activity in Lagos on Jan 14, 2010. If UPS cannot deliver my shipment at least they should bring it back to me so that I can sent it through the FEDEX. My brother's Xmas gifts to Lagos Nigeria arrived within four (4) business days. Next time, I will insure all my shipments with UPS for 10 million dollars or more. That way I would be able to punish the company for their insensitivity
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1 comment
Anonymous
#109903

Sending things to Nigeria is just a bad idea in general. It has one of the most corrupt customs agencies in the world, and a big portion of their national revenue comes from illegal activity like fraud, extortion and other white collar crimes.

And as far as your brilliant insurance scheme idea, UPS is not nearly as gullible as the common person extorted by Nigerian scam artists.

Review
#169383 Review #169383 is a subjective opinion of poster.

UPS in Hellertown, Pennsylvania - Package lost in transit

Ordered a limited edition - The Beatles: Rock Band (Limited Edition Premium Bundle) - Model #16851 on 12/24 from K-Mart. Package was lost in transit last location was the UPS terminal. This particular Bundle is no longer made so I can't find another anywhere, except for one place which is charging twice what I originally paid for it. When calling UPS to inquire about my shipment, I was advised that I must contact K-Mart directly, and they would have to file a claim, even though I was the customer and the one out the money. K-Mart filed a claim on 1/7. Called again to find out status, and was told that the claim was closed. Had to call K-Mart again and have them file yet another claim on 1/22. I received a letter from UPS advising me that my item was lost -- which I already knew! Have not heard from them since. In the meantime, I am out the money ($240) since December, I have not received the merchandise, and can't find a replacement. This is the worst delivery service and customer service interaction I have ever received.
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2 comments
Anonymous
#173258

I had a very bad experienced with a ups store in culver city, in which I returned a T-MOBILE phone (BLACKBERRY). The lady took the phone and i ask for a receipt but she said it's okay I don't need it.

However a week later, T-mobile has not received my phone; I went back to the UPS store and spoke to the owner and was told the lady that assisted me was not there; I went back again and she advise me that she had to send it out to the post office!!! Is this a joke? Now I had to pay the phone with T-MOBILE, I have however a written note from the Store UPS Manager that they received the phone from me in which I am now going to write a letter to UPS CORPORATE OFFICE. Moral of the story?

DONT TRUST ANYONE,this had made me stress and depressed. :cry

Anonymous
#109173

It's rare for a package to be legitimately lost, but it happens.

That being said though, you are legally entitled to a refund, and if you found out that the claim had been closed, that means that a refund has been issued to the sender, Kmart. All packages are insured automatically for up to $100 went sent via UPS.

Unfortunately, you have to go through KMart to get your refund, and it sounds like they're making it difficult.

UPS would NEVER deny a claim when something is lost.

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Review
#169337 Review #169337 is a subjective opinion of poster.

UPS in Minneapolis, Minnesota - Missed Delivery

Package was sent via UPS next day air, early am delivery to Loomis Ca. The package was guaranteed to be delivered by 9am the next day. Package was not received by the customer until 1130am, resulting in a delay to an important presentation. UPS was notified of the delay, and their customer service person told me that there was a weather delay in Loomis Ca that day. I went to the NOAA web site, and found that entire day was sunny and 60 degrees, no wind, with unlimited visibility. I requested they only chage me the standard UPS next day air rate, and they told me the issue was closed. I had another legitimate claim 2 years ago, and it took UPS over a year to reconcile.
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3 comments
Anonymous
#117144

I do a lot of shipping with all three major carriers. I do not know of a 900am commit time for any of UPS's next day service.

800am for "early AM" or 1030am for normal next day air service. Think About It is right. UPS must send it's air packages to Louisville, KY to their air HUB. I don't know the weather conditions there or between KY and CA.

It could have been bad weather over the Rockies that forced their plane to take a longer route to get to CA. There are several viable options that could have been weather realated that cause your package to be delayed.

Again, not sure where you are coming up with the 900am commit time.

It may be a new service that I am not aware of.

I say this in a lot of posts.........our society has grown used to the instant gratification mindset, where we have to have it now and will not take no for an answer. I don't know the circumstances surrounding your presentation, but I would think that I would not leave something over great importance to the last minute unless I absolutely had no other option.

Anonymous
#109319

Listen you friggin ***, I live in Seattle, the destination for the package was California, even the migrating bums know there is an option to either stay in Seattle over the winter, or go to California, both feature a mild climate. NOAA's reports for that 24 hour period of time, along the entire route of trvel, reported no rain, ice, or any other inclimate weather.

Either way, the shipment was late, and the carrier (UPS) should feel obligated to adjust the rate to a standard overnight charge.

My suggestion to you; go out to the the street corner, stand there until you see a bus or garbage truck approaching, and just as the vehicle is passing you, step out into the street. :)

Anonymous
#109229

Your package was shipped NEXT DAY AIR in the middle of WINTER. Weather varies throughout regions.

In one place it might be 60, in another it might be 15 degrees with impassable roads. Maybe roads iced over that night and cleared up that afternoon.

UPS Has to have clearance to declare weather delays, they cannot fail service and blame it on an nonexistent problem. Since you are on the subject of blaming people, next time don't procrastinate the presentation and you won't have this problem...

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Review
#169214 Review #169214 is a subjective opinion of poster.
Loss
$141
UPS service sucks.UPS couldn't deliver their bancruptcy notice if they had to.Overnight package went undeliverd for 3 days.I hope FedEx or some Chinese company puts them out of business.' 'For most kinds of purchases, you can get valuable advice and...
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2 comments
Anonymous
#109224

THANKS FOR THE RESEARCH LESSON BUT I PASSED THAT CLASS IN COLLEGE

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Review
#169206 Review #169206 is a subjective opinion of poster.

UPS Outstandingly POOR Service

I sent a package to California on 12-24-09 via the UPS store in Royal Oak on Woodward. It was never delivered to the correct address in California but left on the front porch of a previous address they stored in their computer. After finally finding it in a city over 50 miles away, it was supposedly caught in San Fran and a customer service representative from UPS said they'd reroute it. Oh no-it was shipped back to the original sending point in Royal Oak and UPS Representatives said they would be nice enough to refund the original shipping cost. No customer service recovery, no nothing. NEVER SEND ANYTHING UPS. All experiences with the United States Postal Service have been better than this; they even refunded overnight charges when they failed delivery the next day AND STILL DELIVERED THE PACKAGE. UPS, YOU HAVE REALLY GONE DOWNHILL!
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2 comments
Anonymous
#109222

Sounds like UPS DID MAKE AN HONEST MISTAKE but, they guarantee priority shipping by a certain time and refund your money if that promise is made, so FREE SHIPPING!! they made a mistake you, got your money back and package still delivered. HORRIBLE JUST HORRIBLE LOL!!

Anonymous
#108372

Verifying that you sent it to the right address in the first place would have been a good idea. They don't just pick an arbitrary address from your address book to send it to.

And what are you talking about "customer service recovery"?

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Review
#168923 Review #168923 is a subjective opinion of poster.
Loss
$150

UPS in New York, New York - I would like to know if Laptop PC was shipped out yet. acct #25553747

To whom to it may concern I sent in my last payment for Laptop PC acct. 25553747# BWNKGNY Last payment was made on 1/9/2010 of $89.95 I would just like to know if the Laptop was shipped yet. If so, if is UPS. or Postal Service. This is not a complaint. I just want an idea of when it would be coming? Please notify me of when Laptop was shipped and how,that's all My name is Mary Skaats 2471 84 St. Apt B10 Bklyn. NY 11214 email address sassymama1268@hotmail.com Thank you much appreciated, Mary Skaats.
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1 comment
Anonymous
#107987

This is the wrong forum for this kind of inquiry. I'd remove your personal info if you can.

Review
#168853 Review #168853 is a subjective opinion of poster.

UPS in Los Angeles, California - Inadequate Customer Service

Purchased a GPS online with O.Depot--what was delivered was a Thumb Drive--Called O.Depot Customer Service-will replace it with GPS--but let me have your credit card just to place order (will not be charged) on delivery-have thumb drive be ready for pick up. UPS came out dropped off gps but did not take thumb drive. And of course my credit card is charged twice. Called repeatedly -- we will send UPS back out to pick up--Didn't happen. Called again-spoke to a supervisor--he "help" was not any better than the service rep. My double charge is being held "hostage" until they get this what $20 thumb drive back? I am totally fed up with this group. It is lack of follow up that will discourage me from using Office Depot, and my experience will be shared with others
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2 comments
Anonymous
#107141

This has nothing to do with UPS genius!! Shipper shipped wrong item.....

Anonymous
#107097

How is this a UPS complaint?

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Review
#168602 Review #168602 is a subjective opinion of poster.
Loss
$108
I have been a professional driver in different cities in different states. And these so-called "professional" drivers that UPS hires are nothing more than extremely dangerous, violent, and destructive drivers! For one thing, I have NEVER seen a UPS truck being driven...
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3 comments
Anonymous
#105969

UMM....UPS has one of the safest driving records out there genius! There is a very long and rigorous qualification process for these drivers. UPS would not allow drivers on the road that puts the public at risk, they have a reputation to protect.

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Review
#168214 Review #168214 is a subjective opinion of poster.

UPS delivered to wrong address

on Tuesday a letter was sent overnight to my correct address. When I had not received by 2 pm on Wednesday, I contacted the sender. We got on a conference call with UPS rep. She said it was attemped but no one home. I told her I WAS home at that time and no one made any attempt. Then we identified the problem. UPS had changed the street direction from W to E. So East was where the attempt was made. I had to drive 15 miles that evening to the service center to pick up the letter. The woman there said my address was not in the UPS system. I told her I had lived there for almost 20 years (house is 130 years old) and have mail delivered every day. Also have had several UPS deliveies made with no issues. I asked her to contact me when it was put in the system. No word as yet. The attitude on their side was non chalant and accepted no blame. I will not use again.
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Review
#167899 Review #167899 is a subjective opinion of poster.

UPS Damaged package contents

I can't seem to find anything right with UPS no matter how hard I try. Every package I get looks like its been in a war. Ive seen the drive leave my package in the weather. Ive seen him throw it on my steps from about 10 ft away. The company seems to get slower and slower. I with a company that cares would spring up and put these guys right out of business. Bottem line they suck. Not just the drivers the company itself. Check out youtube videos of these guys kicking our stuff around. Their so mature!!
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1 comment
Anonymous
#103743

your post is also mature

Review
#167313 Review #167313 is a subjective opinion of poster.
Loss
$400