Latest review first
UPS/Staples badly damaged 5 boxes of household goods/holding up compensation 2 mos.
I don't know whether to be furious with UPS or Staples-both holding up compensating for 5 claims-Staples lost paperwork and customer svc. agent at Staples delayed claims; UPS beat the *** out of at least 5 boxes, and tried to tell Staples that some boxes were undeliverable because the wrong address was listed for shipping. Shipping address was verified by both me and the place of delivery. UPS delivery people are liars. First claim was submitted December 15; STILL no compensation. Staples passes the buck and customer svc people don't follow through. UPS Staples NEVER again
UPS employees stole my UPS package. A family member shipped a brand new handbag worth $2,600 via UPS 3 day guarantee. The package was packaged properly with the handbag wrapped in cloth, then placed in a small box. This small box was then placed in a larger box. The larger box contained styrofoam and padding. When I received the UPS package, the packing tape on the bottom part of the box looked frayed. In addition, while the top and sides of the box were taped with many layers of packing tape, the bottom of the box was only taped with one layer of packing tape. Also, the box was very very light - as if nothing was inside. I opened the box and inside was the small box. The small box was empty - only the cloth remained. Someone at UPS had opened my package en route and took out the contents. I have contacted UPS but they are being non-responsive and uncooperative. UPS just keeps on telling me that "they are sorry this happened" and that "they are looking into it". UPS should take responsibility for this because it is one of their employees that stole and committed a federal felony. I will never use UPS again and will bring an action against UPS in small claims court.
UPS in Washington, District Of Columbia - Driver claim he delivered the package!
I was expecting a coffee table to be delivered on the 26th of January. Unfortunity I was at work and miss the 1st attempt, take in mind I've been tracking my package throught out the week. I called UPS and ask them why the driver did not leave a infonotice on my door? they had no answer. 2nd attempt it stated that it was delivered, yeah to someone elses front door. Honestly I think the drive was lazy and just left it somewhere. Luckly the store sent out a replacement yesterday, I pray it gets deliver to my address.
UPS in Winnipeg, Manitoba - Package missing
UPS attempted to deliver my daughter's birthday gift (ipod touch bought through air miles) Wed. Jan. 27 but I was at work so I had it redirected there. It's now the 29th and I have had two UPS workers tell me that it's gone missing and that they are not surprised. One told me that they have had to fire alot of people because they scan and pocket stuff all the time! Their response? "Oh well, it's gone - you'll have to reorder it because you'll NEVER see it now." Nice...tell that to a ten year old...
UPS in Mississauga, Ontario - I sent a parcel to Lagos, Nigeria on Jan 11/2010. The parcel has not arrived. Today is Jan 29.
I shipped a parcel to Lagos, Nigeria on Jan 11,2010. The parcel has not arrived. Today is Jan 29, 2010. The tracking said UPS internal Activity in Lagos on Jan 14, 2010. If UPS cannot deliver my shipment at least they should bring it back to me so that I can sent it through the FEDEX. My brother's Xmas gifts to Lagos Nigeria arrived within four (4) business days. Next time, I will insure all my shipments with UPS for 10 million dollars or more. That way I would be able to punish the company for their insensitivity
UPS in Hellertown, Pennsylvania - Package lost in transit
Ordered a limited edition - The Beatles: Rock Band (Limited Edition Premium Bundle) - Model #16851 on 12/24 from K-Mart. Package was lost in transit last location was the UPS terminal. This particular Bundle is no longer made so I can't find another anywhere, except for one place which is charging twice what I originally paid for it. When calling UPS to inquire about my shipment, I was advised that I must contact K-Mart directly, and they would have to file a claim, even though I was the customer and the one out the money. K-Mart filed a claim on 1/7. Called again to find out status, and was told that the claim was closed. Had to call K-Mart again and have them file yet another claim on 1/22. I received a letter from UPS advising me that my item was lost -- which I already knew! Have not heard from them since. In the meantime, I am out the money ($240) since December, I have not received the merchandise, and can't find a replacement. This is the worst delivery service and customer service interaction I have ever received.
UPS in Minneapolis, Minnesota - Missed Delivery
Package was sent via UPS next day air, early am delivery to Loomis Ca. The package was guaranteed to be delivered by 9am the next day. Package was not received by the customer until 1130am, resulting in a delay to an important presentation. UPS was notified of the delay, and their customer service person told me that there was a weather delay in Loomis Ca that day. I went to the NOAA web site, and found that entire day was sunny and 60 degrees, no wind, with unlimited visibility. I requested they only chage me the standard UPS next day air rate, and they told me the issue was closed. I had another legitimate claim 2 years ago, and it took UPS over a year to reconcile.
UPS service sucks.UPS couldn't deliver their bancruptcy notice if they had to.Overnight package went undeliverd for 3 days.I hope FedEx or some Chinese company puts them out of business.' 'For most kinds of purchases, you can get valuable advice and...
UPS Outstandingly POOR Service
I sent a package to California on 12-24-09 via the UPS store in Royal Oak on Woodward. It was never delivered to the correct address in California but left on the front porch of a previous address they stored in their computer. After finally finding it in a city over 50 miles away, it was supposedly caught in San Fran and a customer service representative from UPS said they'd reroute it. Oh no-it was shipped back to the original sending point in Royal Oak and UPS Representatives said they would be nice enough to refund the original shipping cost. No customer service recovery, no nothing. NEVER SEND ANYTHING UPS. All experiences with the United States Postal Service have been better than this; they even refunded overnight charges when they failed delivery the next day AND STILL DELIVERED THE PACKAGE. UPS, YOU HAVE REALLY GONE DOWNHILL!
UPS in New York, New York - I would like to know if Laptop PC was shipped out yet. acct #25553747
To whom to it may concern I sent in my last payment for Laptop PC acct. 25553747# BWNKGNY Last payment was made on 1/9/2010 of $89.95 I would just like to know if the Laptop was shipped yet. If so, if is UPS. or Postal Service. This is not a complaint. I just want an idea of when it would be coming? Please notify me of when Laptop was shipped and how,that's all My name is Mary Skaats 2471 84 St. Apt B10 Bklyn. NY 11214 email address firstname.lastname@example.org Thank you much appreciated, Mary Skaats.
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