Latest review first
I placed an order that was to arrive this week. A "could not deliver without signature notice" was left on my apartment door which is inside the building. I signed the back which says "I authorize UPS to leave my package(s) here. I agree that UPS will not be liable...
UPS failed to deliver package on time
I ordered a Nintendo Wii from Amazon.com on Sunday, Feb. 21, with 2nd day delivery. UPS provided a tracking number, which I followed, and to this very minute, it says it is scheduled for delivery today, Feb. 26, a Fri. It has not been received and I can't reach anyone. It is a gift for tomorrow! Five days later, and a weekend with no delivery possible, no package! I can't reach a live person to talk with about this. I spent $200 for this, and I can't get it! How very upset I am that I ordered something with 2nd day delivery and five days later, though the tracking system says it will be delivered, it is past the 7 pm UPS delivery time and still no package, and now no gift for tomorrow.
UPS does not care about your package
We live in a condo complex in Oceanside, CA 92054 = UPS delivery are successful on 40% of the time. UPS driver incompetent or too lazy to check the correct address boldly painted on the walls/elevator and door - packages have been delivered to the wrong condo and couldn't be retrieved, OR, returned to sender bec. UPS driver did not knock at the door or attempt to notify resident. A call to customer service repeated is all in vain - bottom line, UPS does not care about their delivery - they are so big of a company and don't listen to individual customers. My business has been affected by items not delivered, lost or seriously delayed - delivered through US post office, a more reliable deliverer. WARNING - DO NOT USE U.P.S. - they don't care about your package.
I recently order a 1500.00 computer off of a great site (Newegg.com). I paid for UPS NEXT DAY SAVER, 97.00$ over the three day free shiping offered. Im currently viewing my tracking as we speak. It reads as follows : 02/23/2010 12:18 A.M. BILLING INFORMATION...
Ups they are useless
I live in and apartment and this is the 3rd time they are not delivering my package by my door they drop it at the leasing office both three times. I have been home waiting for my packages. Two out of the three I have watched the truck pass by my apartment, he didn't even stop or live a note on my door. I have called and complained they are so rude they don't want to help. I evern have all the tracking numbers for both incidents but they say they can know know did that and I know thats not true they are just useless.
UPS fails to match Fed Ex, USPS
UPS fails to deliver packages for a week, while FED Ex and USPS are on time. UPS Customer Center in Laurel MD 20707 is in disaster mode. Just learned that two new packages - this time from Amazon - are delayed due to 'adverse weather conditions'. Storm ended almost a week ago and everyone - even those of us without four wheel drive - have been on the roads since last Thursday. In the meantime, I have received packages via Fed Ex and USPS both ground and air services. Still awaiting two packages sent via 2nd day air UPS and due last week. No delivery date set for any of these packages. Willing to drive 30 mins from my house to pick up my packages, but UPS won't allow me to do so. Nor will they reimburse me for money throw away using their 2nd day air service. If FEd Ex and the postal service can deliver on time, why doesn't UPS corporate recognize there is a major operational fault at the UPS Laurel Customer Center. Help, someone!
UPS fails to match Fed Ex, USPS
Almost one week later and UPS Customer Center Laurel MD 20707 has huge system problems. UPS Corporate is not paying attention. Only excuse, almost one week after the snowstorm ended, is 'weather exception'. Interesting. FEDEX, USPS are delivering packages on time. UPS is not. Still awaiting delivery of two 2nd day air packages due a week ago and now two more ups ground packages, two day delivery from Amazon have had the delivery rescheduled due to - you guessed it - adverse weather conditions. Why does UPS have a problem and not the other package delivery services? Don't order anything if your UPS packages will go through the Laurel MD facility. It is a disaster.....and the customers are suffering with nothing but excuses from UPS. I don't have a four wheel drive vehicle and yet I have been driving the roads as has everyone else in the state of MD since last Friday. Wake up, UPS. Pay attention to your customers and get your facility on track. You got my extra money for services I didn't receive. How about drivers working overtime?
UPS in Philadelphia, Pennsylvania - Your rude drivers
your drivers request to sign for things that the sender does not request one,they cuss and make treats,and when they leaves the sticker on the door and the persons sign it they still won't leave the package,from william gregory 5129 gramercy dr.clifton heights pa.like today the man that rents a room here was suppose to have a package to day from ups,ask me to sign for it, when i told the ups driver i would sign it call me a ***,and refuse to let me sign for it.my girl friend that lives here too she has sign for both of us before,so what is ups drivers problems
Abysmal UPS Customer Service Experienceâ€
ast week I ordered a Valentines Day gift for my wife second day air, to be delivered Friday, the 12th of February. I tracked it's progress across to the Baltimore area and was thrilled to see that it was scanned "Out for delivery" bright and early Friday morning. I don't think I have to explain my confusion when I arrived home that night and the package was nowhere to be found. Confused I pulled up the package's history. At around noon that Friday it was designated an "exception" and "Delivery appointment scheduled". What? Huh? I call the UPS customer service number to find out what all this meant and what was going on. I was on hold. For an hour. I wish I was exaggerating. That's an hour of my life I'll never have back. I finally got to speak to "Pat" who although was a little short (I hesitate to use rude, but she was certainly pushing it) assured me that "bottom line" my package would be there Saturday. Okay. Fine. We had a bit of bad weather this week (Wednesday was brutal, but by Thursday anything resembling a major road was back open in the BWI metro area) so I can certainly appreciate that there might be slow down. Saturday I went off to work looking forward to surprising my wife that night with her gift. I think you can guess what happened. No package Saturday, either. I called customer service again and spoke to "Chris" (after only a 45 minute wait this time), asking what was going on and explaining that I had been promised the package would arrive that day. He was shocked that I had been given that information, saying that the item would be delayed until Monday. Annoyed, I asked to speak to his supervisor. "Jacob" got on the phone, and told me much of the same information. Packages delayed, bad weather, etc. But it would be there Monday. Very annoyed, but accepting there was nothing that Chris, Jacob, or I could do about it I hung up and groveled like a good husband. The gift would still be there Monday, right? Wrong. Monday is here, and there is no package. But that isn't even the best part. I called customer service AGAIN and spoke to "Beth" (only about ten minutes on hold this time...not bad, really). I told Beth the whole story, and that I wanted to speak to someone who knew where the heck my package was, and what was going on. She told me she was sending a "priority message" to the distribution center, and promised that I would hear back from someone within the hour. That was four hours ago. My cell phone lies dormant on its charger. After waiting ninety minutes I called the customer service center yet again (I'm considering adding you folks to my speed dial list). I immediately asked to be connected to supervisor, and spoke to someone whose name I couldn't catch (my phone chose the wrong moment to crackle). I ran down (again) what was going on and expressed my sincere desire to know where in the world my package was, and when I could expect it. She could only tell me what was already available on my computer screen, but offered to have the distribution center call me. I explained that, as I had already said, there was already a message for them to call me so that was an unacceptable resolution. As she clearly wasn't sure what to do I reminded her that I had been given bad information twice, had already had a promise broken, and was willing to hold as long as needed until she could find someone who could make all this right and get me my package tomorrow morning before I had to be at work. I was put on hold for a few minutes and "Andrea" picked up the line, identifying herself as a supervisor. Wait. What? Wasn't I already speaking to a supervisor? "Well you're speaking to a supervisor now, how can I help you?" Great. So all that time spent with "Beth" was a waste. Soldiering on in the hope that Andrea could fix this, I explained the events of the past couple days. Yet again (I think I'm going to hire the kid across the street to memorize it all for when I have to call again in a day or two). I was politely but firmly told that there was no more information to give beyond what I already had. Again I explained that I was perfectly willing to wait until she could find someone to make this right. I was on hold for another ten minutes or so (to her credit, she did check in now and again to let me know she was working on the issue) while she called the distribution center herself. Eventually she got back to me, saying that the distribution center told her that it would be delivered Wednesday but the truck that my package was on wasn't even unloaded yet so they had no idea when it would go out. Again. Wait...what? Is it arriving Wednesday or a date to be named later? Why was it designated "out for delivery" if it hadn't even been unloaded yet? Andrea couldn't answer these questions. Fine. I asked for the name and phone number of her manager, so I could discuss the situation with him or her. And by situation I mean given bad information twice (with no apology for any of it, by the by), not being called as promised, asking to be connected with a supervisor and just being connected to another call center rep, and, well, and explanation as to why after a couple days of bad snow it was apparently going to take SIX days to unload a truck of priority air shipments. Andrea refused to give me that information. Exasperated I said that was fine, but I would expect a call tomorrow morning no later than 10:00 am. That was impossible, I was told. No manager gets in until the afternoon. This was a night crew that I was speaking to. Okay, fine. I'll speak with the morning manager there. It doesn't make any real difference I don't think. That was impossible, there wasn't any. Really, Andrea? Nowhere in the company there wasn't someone who could call me on my time to try and make all this right (or at least hear me out)? Somehow, for some reason, I find this truly hard to believe. And you'll forgive me if, after the experience I had tonight, I'm not holding my breath waiting for that call tomorrow. I'll be floored if I do get it. So I have to ask you fine folks a question. After all this would you blame anyone for never shipping anything via UPS ever again, never having a product shipped to you via UPS ever again, or saying a good word about UPS to anyone ever again? I think most rational people wouldn't hesitate to say "No".
Ups did not deliver my package to my back door and they did not
ups siad taht they delivered my package to my back door at 8:13pm and they did not. the lied and said that they left it at my back door. that was a lie i was home and they would have had to go through my gate which is loud if opened and they did not. they know have a wii fitness bundle that cost over 400.00 and i am with out. do not use ups they like to ripp people off and are rude when i was talking to to the representive at ups she was rude when i asked her to have some one go check the truck she hung up on me.
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