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I placed an order that was to arrive this week. A "could not deliver without signature notice" was left on my apartment door which is inside the building. I signed the back which says "I authorize UPS to leave my package(s) here. I agree that UPS will not be liable...
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5 comments
Anonymous
#217096

I have been waiting all day for a package and they never came to the door. At 5:25pm according to tracking they left it at the "front desk" which why I don't know I had no notification of this nor did I authorize anyone to sign for my package.

It didn't update until 6pm and the office was closed.

I don't understand I was home ALL DAY I work from home they didn't even bother to knock on the door. Though they have delivered wrong packages to me in the past.

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#172796 Review #172796 is a subjective opinion of poster.

UPS failed to deliver package on time

I ordered a Nintendo Wii from Amazon.com on Sunday, Feb. 21, with 2nd day delivery. UPS provided a tracking number, which I followed, and to this very minute, it says it is scheduled for delivery today, Feb. 26, a Fri. It has not been received and I can't reach anyone. It is a gift for tomorrow! Five days later, and a weekend with no delivery possible, no package! I can't reach a live person to talk with about this. I spent $200 for this, and I can't get it! How very upset I am that I ordered something with 2nd day delivery and five days later, though the tracking system says it will be delivered, it is past the 7 pm UPS delivery time and still no package, and now no gift for tomorrow.
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Review
#172790 Review #172790 is a subjective opinion of poster.

UPS does not care about your package

We live in a condo complex in Oceanside, CA 92054 = UPS delivery are successful on 40% of the time. UPS driver incompetent or too lazy to check the correct address boldly painted on the walls/elevator and door - packages have been delivered to the wrong condo and couldn't be retrieved, OR, returned to sender bec. UPS driver did not knock at the door or attempt to notify resident. A call to customer service repeated is all in vain - bottom line, UPS does not care about their delivery - they are so big of a company and don't listen to individual customers. My business has been affected by items not delivered, lost or seriously delayed - delivered through US post office, a more reliable deliverer. WARNING - DO NOT USE U.P.S. - they don't care about your package.
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#172492 Review #172492 is a subjective opinion of poster.
I recently order a 1500.00 computer off of a great site (Newegg.com). I paid for UPS NEXT DAY SAVER, 97.00$ over the three day free shiping offered. Im currently viewing my tracking as we speak. It reads as follows : 02/23/2010 12:18 A.M. BILLING INFORMATION...
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5 comments
Anonymous
#145422

LOL. Don't confuse it for the Canadian province, this means it went to the UPS hub in Ontario, California, about 45 miles east of Los Angeles. Nearby is the LA/Ontario International Airport where I think UPS has cargo planes.

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#172467 Review #172467 is a subjective opinion of poster.
Loss
$100

Ups they are useless

I live in and apartment and this is the 3rd time they are not delivering my package by my door they drop it at the leasing office both three times. I have been home waiting for my packages. Two out of the three I have watched the truck pass by my apartment, he didn't even stop or live a note on my door. I have called and complained they are so rude they don't want to help. I evern have all the tracking numbers for both incidents but they say they can know know did that and I know thats not true they are just useless.
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1 comment
Anonymous
#116349

worst company ever. now i have to wait four *** days to get a *** postcard in order to have my package redelivered..*** YOU UPS!!!!

Review
#171810 Review #171810 is a subjective opinion of poster.
Loss
$600

UPS fails to match Fed Ex, USPS

UPS fails to deliver packages for a week, while FED Ex and USPS are on time. UPS Customer Center in Laurel MD 20707 is in disaster mode. Just learned that two new packages - this time from Amazon - are delayed due to 'adverse weather conditions'. Storm ended almost a week ago and everyone - even those of us without four wheel drive - have been on the roads since last Thursday. In the meantime, I have received packages via Fed Ex and USPS both ground and air services. Still awaiting two packages sent via 2nd day air UPS and due last week. No delivery date set for any of these packages. Willing to drive 30 mins from my house to pick up my packages, but UPS won't allow me to do so. Nor will they reimburse me for money throw away using their 2nd day air service. If FEd Ex and the postal service can deliver on time, why doesn't UPS corporate recognize there is a major operational fault at the UPS Laurel Customer Center. Help, someone!
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6 comments
Anonymous
#237007

Like others, there haven't been any "adverse weather conditions" in my town for 4 days, and while I most certainly understand that "weather last week" can cause delays this week, they choose to lie to me about the real cause of the delays - if they were just freakin honest about it, I'd be all smiles... Instead, they claim that it's bad weather outside, when even my dog knows better...

I trust their unionized work-ethics about as far as I can throw one of their (currently empty) trucks...

Anonymous
#186427

stuff,

UPS is not entitled to reimbursement if the package can not be delivered due to an act of god. Good luck with that one

Anonymous
#185921

Just for reference if you pay for 2 day delivery and it takes longer then that from when they recieve it to when you recieve it, then youre entitled your money back. If the rep isn't cooperative ask for a name and talk to the supervisor, threatening to take it to small claims court usually works well too, the reps are usually scared to lose their jobs and usually youll get charged back to your payment method.

Anonymous
#152013

UPS LAUREL IS IN A MESS. MY PACKAGE HAS BEEN WITH THEM SINCE LAST WEEK AND AS AT THIS MORNING, I AM YET TO BRECEIVE IT.

FEDEX AND USPS ARE ON TOP OF THEIR TRANSACTIONS.

Anonymous
#115643

Hey the UPS hub in Springfield, Va. Has the same issue I have a total of 7 packages that needs to be delivered no dice!

I even have one package that was suppose to be delivered to change due to weather conditions..

what the ***! It was real nice out today not a drop in the sky!

Anonymous
#115481

I live in Sidney, Mt. the UPS here leave things on the front steps without even bothering to knock on the door.

I have a *** that stalks me. I had a rock tumbler ordered and they are expensive so I didn't want it to sit on my porch for any length of time!

I wrote a big note and put it in plain view saying:

"UPS delivery - Please knock! Someone is at home"

...so they left it on the porch. The fact it was there when I got home from work is a miricle. They ripped off the lable so that I wouldn't know what company delivered it. Stupidly, they left a little piece that had UPS on it so I knew anyway.

They're lazy and I will never use them. Fed X are gret. Use them. :(

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Review
#171536 Review #171536 is a subjective opinion of poster.

UPS fails to match Fed Ex, USPS

Almost one week later and UPS Customer Center Laurel MD 20707 has huge system problems. UPS Corporate is not paying attention. Only excuse, almost one week after the snowstorm ended, is 'weather exception'. Interesting. FEDEX, USPS are delivering packages on time. UPS is not. Still awaiting delivery of two 2nd day air packages due a week ago and now two more ups ground packages, two day delivery from Amazon have had the delivery rescheduled due to - you guessed it - adverse weather conditions. Why does UPS have a problem and not the other package delivery services? Don't order anything if your UPS packages will go through the Laurel MD facility. It is a disaster.....and the customers are suffering with nothing but excuses from UPS. I don't have a four wheel drive vehicle and yet I have been driving the roads as has everyone else in the state of MD since last Friday. Wake up, UPS. Pay attention to your customers and get your facility on track. You got my extra money for services I didn't receive. How about drivers working overtime?
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Review
#171533 Review #171533 is a subjective opinion of poster.

UPS in Philadelphia, Pennsylvania - Your rude drivers

your drivers request to sign for things that the sender does not request one,they cuss and make treats,and when they leaves the sticker on the door and the persons sign it they still won't leave the package,from william gregory 5129 gramercy dr.clifton heights pa.like today the man that rents a room here was suppose to have a package to day from ups,ask me to sign for it, when i told the ups driver i would sign it call me a ***,and refuse to let me sign for it.my girl friend that lives here too she has sign for both of us before,so what is ups drivers problems
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Review
#171523 Review #171523 is a subjective opinion of poster.

Abysmal UPS Customer Service Experience‏

ast week I ordered a Valentines Day gift for my wife second day air, to be delivered Friday, the 12th of February. I tracked it's progress across to the Baltimore area and was thrilled to see that it was scanned "Out for delivery" bright and early Friday morning. I don't think I have to explain my confusion when I arrived home that night and the package was nowhere to be found. Confused I pulled up the package's history. At around noon that Friday it was designated an "exception" and "Delivery appointment scheduled". What? Huh? I call the UPS customer service number to find out what all this meant and what was going on. I was on hold. For an hour. I wish I was exaggerating. That's an hour of my life I'll never have back. I finally got to speak to "Pat" who although was a little short (I hesitate to use rude, but she was certainly pushing it) assured me that "bottom line" my package would be there Saturday. Okay. Fine. We had a bit of bad weather this week (Wednesday was brutal, but by Thursday anything resembling a major road was back open in the BWI metro area) so I can certainly appreciate that there might be slow down. Saturday I went off to work looking forward to surprising my wife that night with her gift. I think you can guess what happened. No package Saturday, either. I called customer service again and spoke to "Chris" (after only a 45 minute wait this time), asking what was going on and explaining that I had been promised the package would arrive that day. He was shocked that I had been given that information, saying that the item would be delayed until Monday. Annoyed, I asked to speak to his supervisor. "Jacob" got on the phone, and told me much of the same information. Packages delayed, bad weather, etc. But it would be there Monday. Very annoyed, but accepting there was nothing that Chris, Jacob, or I could do about it I hung up and groveled like a good husband. The gift would still be there Monday, right? Wrong. Monday is here, and there is no package. But that isn't even the best part. I called customer service AGAIN and spoke to "Beth" (only about ten minutes on hold this time...not bad, really). I told Beth the whole story, and that I wanted to speak to someone who knew where the heck my package was, and what was going on. She told me she was sending a "priority message" to the distribution center, and promised that I would hear back from someone within the hour. That was four hours ago. My cell phone lies dormant on its charger. After waiting ninety minutes I called the customer service center yet again (I'm considering adding you folks to my speed dial list). I immediately asked to be connected to supervisor, and spoke to someone whose name I couldn't catch (my phone chose the wrong moment to crackle). I ran down (again) what was going on and expressed my sincere desire to know where in the world my package was, and when I could expect it. She could only tell me what was already available on my computer screen, but offered to have the distribution center call me. I explained that, as I had already said, there was already a message for them to call me so that was an unacceptable resolution. As she clearly wasn't sure what to do I reminded her that I had been given bad information twice, had already had a promise broken, and was willing to hold as long as needed until she could find someone who could make all this right and get me my package tomorrow morning before I had to be at work. I was put on hold for a few minutes and "Andrea" picked up the line, identifying herself as a supervisor. Wait. What? Wasn't I already speaking to a supervisor? "Well you're speaking to a supervisor now, how can I help you?" Great. So all that time spent with "Beth" was a waste. Soldiering on in the hope that Andrea could fix this, I explained the events of the past couple days. Yet again (I think I'm going to hire the kid across the street to memorize it all for when I have to call again in a day or two). I was politely but firmly told that there was no more information to give beyond what I already had. Again I explained that I was perfectly willing to wait until she could find someone to make this right. I was on hold for another ten minutes or so (to her credit, she did check in now and again to let me know she was working on the issue) while she called the distribution center herself. Eventually she got back to me, saying that the distribution center told her that it would be delivered Wednesday but the truck that my package was on wasn't even unloaded yet so they had no idea when it would go out. Again. Wait...what? Is it arriving Wednesday or a date to be named later? Why was it designated "out for delivery" if it hadn't even been unloaded yet? Andrea couldn't answer these questions. Fine. I asked for the name and phone number of her manager, so I could discuss the situation with him or her. And by situation I mean given bad information twice (with no apology for any of it, by the by), not being called as promised, asking to be connected with a supervisor and just being connected to another call center rep, and, well, and explanation as to why after a couple days of bad snow it was apparently going to take SIX days to unload a truck of priority air shipments. Andrea refused to give me that information. Exasperated I said that was fine, but I would expect a call tomorrow morning no later than 10:00 am. That was impossible, I was told. No manager gets in until the afternoon. This was a night crew that I was speaking to. Okay, fine. I'll speak with the morning manager there. It doesn't make any real difference I don't think. That was impossible, there wasn't any. Really, Andrea? Nowhere in the company there wasn't someone who could call me on my time to try and make all this right (or at least hear me out)? Somehow, for some reason, I find this truly hard to believe. And you'll forgive me if, after the experience I had tonight, I'm not holding my breath waiting for that call tomorrow. I'll be floored if I do get it. So I have to ask you fine folks a question. After all this would you blame anyone for never shipping anything via UPS ever again, never having a product shipped to you via UPS ever again, or saying a good word about UPS to anyone ever again? I think most rational people wouldn't hesitate to say "No".
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7 comments
Anonymous
#134378

BMore

That 'Out For Delivery' scan can be a REAL pain. But let me break it down for you. If you have a pkg delivered again by ups ask the agent if that out for delivery scan 'physical' or 'derived'. Physical scan means it was scanned by hand individually and Derived means the truck/trailer/plane that it's on was scanned and every package that's SUPPOSED to be on that truck that's going to that particular hub is automatically covered. Obviously it'll take TOO *** long if EVERY package was scanned!

They did change their policy on 'sending messages' to Package Centers... They USED to be able to send messages as long as there was an OFD (out for delivery) scan. But now since package centers called corporate and bitched about it. They will be in trouble and i mean their JOB will be on the line if they sent a message before. ***, right?

When you speak to a supervisor, don't let them tell you that they can not call the package center. They CAN log into another system and call. It just depends who wants to push the button that day. Grant it they could get a complaint filed by the package center if the call was NOT related to meds.. and that's about it. Not all package centers have phone numbers that can be dialed from say, your home or cell phone. It's all internal. Usually looking something like this "5-633-4353" but say you live in NYC you can just dial 212.633.4353.

Also, if you're calling during 'peak season'.. Valentines, Christmas, Thanksgiving. The supervisor that you speak to, might be an agent. Not just any agent, one with high 'Quality' scores but they're Log in ID is restricted and can not pull up numbers for the pkg centers, etc. I know full well how the system works and that's why I either buy it myself or when I have to call UPS.. They can not pull the wool over my eyes! By the way, if you're talking to an agent that's NOT in Salt Lake City or Atlanta, they aren't really employed by UPS.

The rest are clients and UPS pays that company to handle their call volume.

One more thing, even if the package centers are opened until 9 or 10 for customer pickup or Same Day Will Call, if there is a message sent there AFTER 7pm you WILL have to wait until the next business day for a call back. The internal net for UPS has a cutoff and even by sending the message after that time, there will be a pop-up that tells the agent the time and automatically sets that call back time for the next morning prior to 10am the next business day. If there's anything else anyone needs to know. I'll help. By the way, I was fired due to lack of empathy. I said 'I apologize' when i was supposed to say 'I'm sorry'. I helped EVERYONE I could talk to because I knew we had *** agents in our building and across our network. But this gentleman I could not help. The package was in transit. I even explained that it's not logical for us to find the truck on the highway, unload it, find his package out of the 10,000 that was on the western-double, go to an airport that might have a ups plane nearby (that also has packages on it), and get it to him in the next 4 hours. He was very upset and I felt his aggravation but what could I do? He paid for ground. At least your situation is worth being pissed. Have a nice day.

Anonymous
#116305

One thing you need to realize when you compare UPS, FEDEX and the USPS is that you are comparing apples to oranges to a certain degree and apples and oranges to bananas to another degree. While UPS and FEDEX are on a similar playing field, the USPS is not.

UPS moves an average of 15.1 million packages a day. FEDEX moves an average of 3.1 million packages a day. The USPS does not break their counts down, but they move 667 million pieces of mail a day, with the majority of those being letters. Therefore, you cannot fairly judge the service that FEDEX and UPS provide against that of the USPS.

Another thing you need to realize that affects all services is the weather conditions, not only where you live, but all across the country and the world. Just because the weather is nice where you are, does not mean that it is everywhere. All three services continue to take in packages daily, even though the flow of delivery may be hampered in other locations.

Let's say that in the north east alone, and this is just an estimate, that area gets on average of 750 k packages a day. If UPS can't deliver due to the weather for two days, their backlog will grow to 2.25 million packages. None of the delivery services have the infrastructure built in to be able to ramp up operations to cover such a backlog. That and DOT hours worked restrictions will not let them work unlimited overtime to get caught up.

Is it UPSs fault that they have the larger share of the package volume?? Absolutely, that is what they are in business for. Would FEDEX like to reverse the roles?? Absolutely, FEDEX would like to have that share of the business. And if they did, you would be complaining that FEDEX can’t deliver while UPS and the USPS are.

I can’t address their customer service issues as I run into the same problems with them as well as FEDEX and USPS. I would say this; our society on a whole has the instant gratification mentality. No matter what it is, we want it now and won’t take no for an answer.

Anonymous
#115659

Well BMore you have gotten farther than I have. I am on the phone with them right now and requesting to pick up my package as directed.

Guess what I was misinformed by a supervisor, go figure. Now I'm instructed to call tomorrow morning at 7! GO FIGURE!

How in the world does Fedex and USPS manage to deliver items on time after snow! I mean this lady is telling me how the drivers are upset because they have to deliver until 10 tonight.. I cant sympathize, Im sorry. I still say what guidelines does fedex and usps follow?

Anonymous
#115516

YES...YES...YES...Call the news!! I will be writing/emailing Channel 7 I Team today.

This is ridiculous. My items were suppose to be delivered this week. Like others, I have received packages from Fedex (thank you JCPenney for using Fedex) and the Post Office; but NOTHING from UPS.

The bottomline is that they DO NOT care.

In the future, I will not allow my packages to be sent via UPS.

Anonymous
#115484

Just got off the phone with one "Jennifer Spencer" at the UPS Corporate office in Atlanta. Her explanation?

"I don't know."

Wrong answer, Ms. Spencer. Further she explained to me that the "hoped" to have the backlog created by a couple days worth of bad snow cleared up by Friday. More than a week AFTER the last snowflake hit the ground. Impressive operation, that.

Anonymous
#115463

I don't know. As an update, my package has been marked "out for delivery" twice since midnight the morning of 12/16.

I sent a nasty gram to every UPS executive I could find and got a call from their corporate office I haven't had a chance to return yet. We shall see what happens.

(Never did hear from the distribution center or that manager, by the way.)

Anonymous
#115281

I live in Northern Virginia and I have several packages out there. Your story sounds identical to mine.

I mean down to the phone calls and series of supervisors and I am also waiting for 2 phone calls to be exact. Amazing!

Is there anything that can be done? I mean do I need to call the news or something?

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Review
#171481 Review #171481 is a subjective opinion of poster.

Ups did not deliver my package to my back door and they did not

ups siad taht they delivered my package to my back door at 8:13pm and they did not. the lied and said that they left it at my back door. that was a lie i was home and they would have had to go through my gate which is loud if opened and they did not. they know have a wii fitness bundle that cost over 400.00 and i am with out. do not use ups they like to ripp people off and are rude when i was talking to to the representive at ups she was rude when i asked her to have some one go check the truck she hung up on me.
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2 comments
Anonymous
#901005

UPS states it delivered my 3 barstools from target.com to my garage. I don't have a garage.

They did not notify me of the delivery by phone, knock on door or signing for delivery. Target "investigated" claim and told me UPS did delivery to my non existent garage and I had to request for signing for delivery, so I will not get a credit.

Horrible customer service. UPS stands for Utterly Pathetic Service.

Anonymous
#115016

Based on how you write/spell, you're probably confused.

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Review
#171401 Review #171401 is a subjective opinion of poster.
Loss
$450