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UPS in Fallbrook, California - I'm So Sorry Sir

Those are the words you hear from UPS when they fail to provide the service you paid for. Every UPS rep I talked to tonight had the same thing to say about their failure, "I'm so sorry Sir", that phrase must be in their training manual. I have a plane to catch at 6am Friday morning for a project in the Caribbean and I ordered some specialized tools that I need for the project to be delivered 2nd Day Air. Tracking number 1Z1268710210003668. When the UPS truck made a delivery today, I asked about this package and the driver said, "it's not on this truck, maybe another truck will be coming." I called UPS customer service around 4pm today and asked about deliver status. The UPS rep said "It's on the truck and is scheduled to be delivered today, they have until 7pm to deliver." 6:30 and no UPS delivery, so I called UPS customer service and they tell me the same thing "It's on the truck and is scheduled to be delivered today, they have until 7pm to deliver." 10:30 I call customer service and they tell me "It's on the truck and is scheduled to be delivered today." I asked the rep if he really believes there are UPS trucks out at 11pm delivering packages, he answers "I'm so sorry Sir." I ask the rep if UPS will ship the package to my destination in the Caribbean at their expense. "I'm so sorry Sir, but there will be an additional $271.00 charge for this." So, it will cost me an additional $271.00 for their failure. WTF, if I ran my business like that I would be out of business in a week. My shipping advice - FedEx.
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6 comments
Anonymous
#156435

Ex-CC Supervisor - I hear what you're saying and I agree with most of it. I was very patient with them, calling for updates.

The real problem is when the reps do not give you the correct information. If they would have simply told me it would not be delivered on promised date, I would have been fine with it.

Anonymous
#153647

Oh and and for Larson! Shut the *** Up, you are the immature ***, dude!

Anonymous
#153646

You are right!! I will never use the OOPS "services" ever again. I am also surprised how they stay in business!?!?!?

Anonymous
#134385

Based of the TRK# that is a 2DA package. However, if this package was being delivered to a residence the driver does have to the literal end of day to deliver the package and if it's a high-volume season, they will be out that late.

Not saying that's your fault. Just clarifying. Now as far as the money you spent. You clearly didn't originally ship the package therefore you are not the shipper.

UPS is not the shipper either. They are the carrier. So, if there are any funds to be refunded due to a service failure, it will go to the SHIPPER. The company that YOU paid for the product, that paid UPS to ship it.

If the package wasn't under YOUR UPS account, why should you be getting the money? That money will be refunded granted that particular company calls UPS and gets refunded then they deal with you.. THEIR customer for the funds due. International shipments will not be on UPS' dime, service failure or not.

It's a completely different monster.

Sorry but it's almost common sense. I don't expect everyone to understand the inner-workings having never worked there but exercising common sense isn't too much to ask, I think.

Anonymous
#132775

larson must work for ups no one asked you anything mind your fkkkkkkkk business

Anonymous
#129946

ARE YOU A BUSINESS MAN OR A ***????? WHY DIDNT YOU ORDER IT EARLIER ?????

ALSO IF YOUR SO GREAT, WHY DO YOU HAVE FOUL LANGUAGE ON YOUR MIND ????? NEXT TIME TAKE SOME EXLAX TO RELIEVE YOUR STRESS!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Review
#177060 Review #177060 is a subjective opinion of poster.

I don't know who I'm more upset with...

On March 26th I dropped off an Xbox 360 to a local ups store so that they could package and ship it back to microsoft for repairs, I included the shipping label that I was able to print out so that I would not have to pay to ship. I payed around nine dollars for the packaging which does not upset me in the least even though it is an outrageous price for cardboard and packing noodles. Thats where the trail goes cold... UPS says they never got it, the store says it was picked up, and Xbox says I have to wait 7-9 days just to prove that it has dissappeard. I just want to play my new video game... Why do I have to fight with three companys at the same time when all they need to do is put a trace on the package? Xbox says the package is probably fine and dandy sitting on a loading dock somewhere... I am not impressed with anyone involved, including myself as I do not like UPS but I shipped with them anyway. I should have payed to ship it with a competitor... I will NEVER make that mistake again.
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2 comments
Anonymous
#132148

Really...it isn't that difficult. You should have a tracking number from when the shipment was created.

Also, a side note- the UPS Store is not owned by UPS.

Anonymous
#129419

Try tracing it by using the tracking number on the ups website. You can use the receipt from the store to prove that they got it.

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Review
#177009 Review #177009 is a subjective opinion of poster.
Loss
$300

UPS can create an account for you and bill you.

What good is NAFTA when UPS customs hit you for extra fees from online purchases. I ordered an textile item from Canada to New York. UPS customs intercepted the item, created an UPS account for me, and proceed to charge US Customs Duties, Other Government Charges, and Brokerage Charges without any consent or notice. The charges were in excess of $100. Plus, if I need to exchange the item, I will have to pay those same charges for the return item a second time. I was told by UPS I can file a form for the reversal of the Duties, but the catch is: there is a fee to file this form to reverse the charges and the fee maybe more then the actual Duty!
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2 comments
Anonymous
#152049

John, you're right - the US government determines what taxes and duties are due on the item being imported. The courier (in this case, UPS), however, will charge you additional fees in return for the "service" of getting your item through Customs. The cost of this "service" is usually higher than the price charged for the "service" of delivering your package.

Anonymous
#128840

There's no such thing as UPS Customs. When you import something from overseas, or across the border in this case, you may be subject to customs fees or duties by the US government.

It's their policies, their rules, certainly not a private company's, that would be absurd.

Every country does this. At least you don't live in Mexico or something, if you did, you could multiply that $100 by at least 5.

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Review
#176765 Review #176765 is a subjective opinion of poster.

UPS sucks

UPS is a joke! I ordered a great desk from one of my fave stores, when it came around for UPS to do their part they had an epic fail. What is the customer service number on the back for? I will tell you. Its for them to tell you NO! They shot down all 3 of my delivery alternatives EXCEPT for me to go to South Boston and pick up the package (a 100 lb desk in 2 boxes) myself. What a f#@%ing joke! I thought I was the customer! I thought it was my money they would want, boy was I wrong. UPS is not interested in any kind of customer care, if they were I'd be typing this from my desk instead of the box my new computer came in.
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3 comments
Anonymous
#177857

Yeah crazy, how dare they be upset at the people delivering it. Sad truth alert - where do you think the money goes when it says "delivery charge".

Regardless of how the money gets to UPS you are still paying for it either through margin on the product or a straight delivery charge. Get it?

Anonymous
#134387

Agreed John. Is it because you "work during the day, no one is home, blah blah." I hope not.

Sad truth alert: You aren't the customer, the company you ordered your goods from is.

You paid 'Company A', 'Company A' paid UPS on THEIR account and UPS picked up the product and shipped it. Get it?

Anonymous
#128354

What happened? They don't just call you and tell you to come pick it up because they don't feel like delivering it lol. I'm willing to bet there's more to this story.

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Review
#176619 Review #176619 is a subjective opinion of poster.

UPS Ripped me off again

I mailed 2 packages to GA from NY Monday 03-22-10. One Package was 22 x 22 x 12 40 LBS - Was Charged $19.45, the other package was 26 x 26 x 13 63 LBS was quoted about $30.00. I always write the box size and weight on the box so I do not get the labels mixed. I was charged $302.47 for the 2nd package. I called and have spent 6 to 8 hours so far on the phone with UPS. The final reply from UPS was that the weasurements were not on the label so they charged me $302.47 but she could not see any charges on my card because they have not collected yet, the money was not in their account yet. WHAT, they have no way of seeing how much they charge until they actually get the money from you. This makes no sense and if I did not check my account several times a day I may have not noticed this and been ripped off again. Now I have to cancel my card and file a dispute against UPS. These guys are criminals, yea it may have been a mistake, but not being able to see how much they charged me is crazy. I told the UPS agent that this was not acceptable and I could not believe that there company had so much fat that they could not track down what they charged me. I used to ship with UPS $1000's of dollars a month, but after being ripped off by the ( mystery ) charges for so long, I now use USPS and only use UPS when I have to. Yet every time I do, I get ripped off.
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2 comments
Anonymous
#130101

Can you tell me more about this UPSP delivery company? I have never heard of them and would be interested to find out more about them.

Anonymous
#127478

Sir,

Although I didn't have near the trouble you are currently having with UPS...may I suggest you try FedEx as well? UPSP is a reputable shipper and also a good alternative. UPS has proven themselves worthless in my eyes and deserves no loyalty on any level.

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Review
#176299 Review #176299 is a subjective opinion of poster.
Loss
$300

UPS FAILED ME

20 March 2010 - Set up pick-up and shipment of my son's graduation portraits to be picked up by UPS, and delivered to my wife so that she could hand them over to our son's high school for posting to the year book. Scheduled pick-up date: Monday, 22 Mar 2010 from Olan Mills Portrait Studio, Springfield, Missouri. Sceduled delivery: 23 March 2010 to our residence in Salem Missouri( approx. 340 miles round-trip). Cost for my wife to drive round-trip to pick up son's portraits: $75.00. Cost for pick-up and delivery by UPS: $25.00. 24 March 2010 - Wife e-mails me in Afghanistan to inform me that she had called Olan Mills Portrait Studio and was told that the portraits had not been picked up. I am a guy who gets things done on time and without failure...even while I'm here in Afghanistan...I expected UPS to do the same thing. You can imagine how I now look to my wife. I put my faith and trust in supposedly the "best shipper in the shipping business"...and let her down because of my decision. UPS failed me. Cost to me for UPS' failure: immeasurable. My failure was sending a boy in to do a man's job, and thinking UPS would keep their word as a TOP 100 Business commited to customer satisfaction. I DO NOT RECOMMEND UPS for any of your shipping needs. Below is a copy of the e-mail UPS sent me to confirm the shipment. Scheduled Delivery: 23-March-2010 Shipment Detail -------------------------------------------------------------------------------- Ship To: Xxxxx X. Xxxxx Xxxx X. Xxxxx XXX County Road XXXX SALEM MO 655608128 US Number of Packages 1 UPS Service: 2ND DAY AIR Weight: 1.0 LBS Tracking Number: 1Z12679T0294498058
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7 comments
Anonymous
#127653

I've alway had good service with UPS but have always taken the package to a UPS store to ship. I have never had the FedEx website work well and the US poatal service has actually delivered packages with foot prints on them.

I'll stick with UPS until they screw me up. Their tracking service is the best.

Anonymous
#127476

To Eric,

You are absolutely right on the point you make....I've seen and had far worse things happen, being here.

Anonymous
#127474

To John S.,

You could be right John but, I'm not of the opinion that I should take blame for my package not being picked up, as Bill suggests, when I spent a ridiculous amount of time making *** sure that this one little package could be moved less than 200 miles. UPS may have come during this business' lunch break...that doesn't mean UPS should give up trying...they had until 5pm that day.

This is what sets apart the well operated, customer oriented company, such as FedEx, from a company who fails to do what FedEx did without even trying.

UPS and FedEx are in the same business...shipping packages locally, nationally, and worldwide for the general public. Since there is no difference in what they both do...I see no reason why UPS could not deliver as requested, and applaud FedEx for taking on the very same task I had previously asked of UPS, and not only did FedEx make it happen...they made it look simple.

Anonymous
#127473

To Bill,

It's interesting that you bet your paycheck on the fault lying with the shipper. The shipper was myself.

My package is currently in transit with FedEx and will be delivered by 4:30pm Friday the 26 of March. I did nothing different with FedEx, to move this package, than I did trying to utilize UPS. FedEx gave me a tracking number that allowed me to track this package. The tracking number UPS gave me has not worked since I got it.

UPS also gave me a Pickup Reference Number that does not work. I even tried tracking by the Package Reference. Nothing worked. Save your paycheck because, in the end, I did all I could from here, on their website and they came up short because I have the "Shipment Receipt" they provided at the end when I pushed the "Submit" button.

This document is filled with every detail of this shipment to include the pick-up location and pick-up reference number, the business name, address, and telephone number, the scheduled date of pick-up, the scheduled shipment date,the requests for e-mail notification and to whom they are requested to notify...this document shows who, what, when , and where...it's just THAT simple. If I were a betting man...I would bet that you work for UPS.

Anonymous
#127402

I am willing to bet a paycheck that this is a problem with the shipper, not UPS failing to make a pick up. Check your tracking number online and you will be able to see when they picked it up. Most problems come from failure to have shipment ready for the pickup.

Anonymous
#127385

Well if that's the worst thing that happens to you while you're in Afghanistan, consider yourself lucky.

Anonymous
#127309

That place closes from 2pm to 3pm every day. Maybe they came then.

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Review
#176146 Review #176146 is a subjective opinion of poster.

UPS Gave My Personal Information And Package To Strangers

My mortgage company shipped our documents via UPS. The UPS driver, noting that we were not home, gave them to our neighbors, in a large, urban apartment complex. On the note, the driver wrote: Mortgage Papers. Included in this were the account numbers for 2 bank accounts, one credit card and both of our social security numbers. We do not know our neighbors. We have never met them. When we called UPS to complain, they didn't even apologize, they blamed us for not being home to receive the package. Don't ship anything important or confidential with UPS. We are hoping not to have our bank accounts cleared out and our identities stolen. Worst customer service I have ever experienced.
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4 comments
Anonymous
#143362

"Best customer service"

You're out of your mind. Unless, a customer specifically relates to UPS that their neighbor is an acceptable proxy, it is totally unacceptable.

Also you basically defeat your own argument with the second half of your comment by explaining the possibility of them denying knowledge of even receiving the package and maliciously exploiting the content. How would a driver have any idea what so ever what someones relationship with their neighbor is?

I understand the work load that must come with handling a world of mail, but this is nothing short of giving personal property to a random person.

Anonymous
#141480

:( UPS let my neighbor sign for my brand new DSLR camera that I had had shipped to me. I sat at home for 6 hours waiting for the package, and then had to leave. I concluded that since UPS usually makes 3 attempts and I would be home tomorrow to sign for it, it was okay to leave.

Well, UPS delivered to my neighbor down the street in inner city Baltimore and my neighbors and their drunk, *** friends, tore into my package and messed around with my brand new camera.

It is not "looking at it the wrong way" to assume that a package addressed TO ME would only be delivered to MY address, particularly when a signature was required. These days, I think it is unreasonable to assume that people know their neighbors and to deliver packages to them. Yes, my neighbors broke the law, but ultimately this is the fault of UPS for delivering MY property to somebody 5 houses down the street.

Anonymous
#126680

Well, did your neighbors open the package? No. You don't have anything to worry about, and I hope you thanked them for accepting it for you.

Anonymous
#126497

The company went above and beyond in this situation. You are looking at it the wrong way.

You would not have received your delivery at all had the neighbors not taken it. If you are not acquainted with your neighbors, then it was them that lied to the company in saying that they were on good terms with you. UPS would not leave your package unless they felt the receiver was on good terms with you. If the papers were so important, you should have stayed at home and tracked it and been there to sign in person.

Your strong very opinion about the confidentiality of your papers is contradictory to the lack of action you took to make sure you got these important papers. That driver does not want to have to make an extra stop to follow up on a lost parcel claim. Also, keep in mind had the neighbors opened your package, that would have been theft!

They would be at fault, not UPS. If they had wanted to look into your personal belongings I'm sure they would have been smart enough to do everything they can in making sure you never found out that package was delivered to them.

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Review
#175869 Review #175869 is a subjective opinion of poster.

UPS Does Not Use Care When Shipping

At least on 3 different occasions where I've purchased items from Ebay that shipped via UPS, the packages arrived with signs of being tossed or dropped/dragged. It's ridiculous. Last week I bought something off Ebay and when I got the email with the UPS tracking number, I just had the worst feeling of "Please don't let it happen again!". The box arrived damaged....again! The other two times not only were the boxes damaged, the drivers never rang the doorbell. They simply left the packages outside the door and left. Unbelievable. Hows is this company still in business?? They can be faster than FedEx but I've never had problems with my items being abused by FedEx.
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2 comments
Anonymous
#127873

You can question the submitter all you want, Paul, but I've seen UPS abusing packages firsthand. 2 drivers stopped in front of my house the other day and transferred some packages from one truck to the other--literally threw them from the road into the truck.

The drivers were also screaming at each other, but that's beside the point.

I'm not implying ALL drivers are like that, and I'm sure there are some excellent, careful people working for UPS, but sadly, that experience plus others convinced me to start using FedEx instead.

Anonymous
#125743

Are you saying that just the boxes themselves were damaged, but not the items inside? If it's just the boxes, who cares?

And did you ever think that perhaps the person you bought it from re-used a box that was already in bad shape?

Ebay sellers do that all the time to save money.

And yes, drivers do simply leave packages that don't require a signature, as do all carriers. Does the mail man ring your doorbell every time he delivers the mail?

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Review
#175577 Review #175577 is a subjective opinion of poster.

UPS Harassing Me Over Lost Package

I live in an apartment building. Apparently, someone had a package delivered to my apt number, but with her name on it. She lives downstairs in another apt. But I never saw or got the package, probably because the UPS guy knows who I am and no one lives at my place with that name. In fact, on further investigation, I was told it wasn't even my apartment number. I have an eight in my number and the package had a capital letter B. I already had this woman at my door asking if I got a package with her name on it. I told her no. So today, she sent a UPS guy up here to ask again and to get me to sign a paper that states I never got her missing package. I am pissed. I feel like I'm being harassed over something I never got, never saw. The UPS guy said, "It says on this paper that you got this box." Really? They don't have my signature for having accepted anything because I never did. If it was left in front of my door in a busy apartment building hallway and someone took it, that is not my problem. It is entirely possible that this happened. I always stay home when I'm getting a package or I leave a note on my door to never leave any deliveries if I'm not home. I don't like UPS accusing me of something when this is not my problem, not my responsibility, and I never got this woman's box. I don't even know her. I even offered to let the UPS guy look around my apartment, but he declined to do that. What more do they want? Seriously, leave me be. It's not my screw up. And I hope it doesn't affect my getting deliveries in the future. This had nothing to do with me.
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1 comment
Anonymous
#131174

Same thing is happening to me. They left the package outside of the locked door and are now calling saying it was delivered.

Who says its delivered? The lady on the phone 1000 miles away? Why? Because a computer told her so?

Bottom-line is I/WE/YOU did not get the package and therefore will not be held accountable. THANK YOU VERY MUCH.

Review
#175533 Review #175533 is a subjective opinion of poster.

No Delivery-UPS

UPS is the worst delivery company in the world. I have taken off from work 3/19/2010 to wait for a package that I have been anxious to receive. My window faces directly onto the street of the aparmtent complex. I saw the driver deliver a package to the building across and come up the other set of staircases to deliver another----then he drove off. After refreshing the tracking screen on ups.com the note stated that I had moved. I am not an *** to missend my own order. I called UPS customer service who notified the local UPS facility here in Dallas, TX. The manager of the facility called me back within 30 mins and stated that the driver said that he had knocked on my door and the man that answered stated that I don't live there. First of all, I am a woman. Second of all, my husband is working out of town. Lastly I am not deaf and I can hear any knock on my door from wherever I am at in my apartment. I told the snooty manager that the driver did not knock on my door. I told her that he had better turn his truck around and make the delivery properly. Oh and the kicker is that my apartment complex has been this driver's regular route in the 2 YEARS that I have lived here AND has delivered my previous orders to my door. I printed out the delivery notification and UPS better get my package here to me today or the printed document will go to corporate.
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1 comment
Anonymous
#127174

I had a terrible experience with them in December. A UPS supervisor unneccessarily cut a tree on my property to free a stuck truck, and corporate doesn't give a ***.

I have contacted every level of customer service and sent (polite) certified letters to corporate officers and received no response. Not even a form letter.

They are definitely too big! And the United States postal service does a really good job, so use them!

Review
#175520 Review #175520 is a subjective opinion of poster.