Latest review first
UPS in Fallbrook, California - I'm So Sorry Sir
Those are the words you hear from UPS when they fail to provide the service you paid for. Every UPS rep I talked to tonight had the same thing to say about their failure, "I'm so sorry Sir", that phrase must be in their training manual. I have a plane to catch at 6am Friday morning for a project in the Caribbean and I ordered some specialized tools that I need for the project to be delivered 2nd Day Air. Tracking number 1Z1268710210003668. When the UPS truck made a delivery today, I asked about this package and the driver said, "it's not on this truck, maybe another truck will be coming." I called UPS customer service around 4pm today and asked about deliver status. The UPS rep said "It's on the truck and is scheduled to be delivered today, they have until 7pm to deliver." 6:30 and no UPS delivery, so I called UPS customer service and they tell me the same thing "It's on the truck and is scheduled to be delivered today, they have until 7pm to deliver." 10:30 I call customer service and they tell me "It's on the truck and is scheduled to be delivered today." I asked the rep if he really believes there are UPS trucks out at 11pm delivering packages, he answers "I'm so sorry Sir." I ask the rep if UPS will ship the package to my destination in the Caribbean at their expense. "I'm so sorry Sir, but there will be an additional $271.00 charge for this." So, it will cost me an additional $271.00 for their failure. WTF, if I ran my business like that I would be out of business in a week. My shipping advice - FedEx.
I don't know who I'm more upset with...
On March 26th I dropped off an Xbox 360 to a local ups store so that they could package and ship it back to microsoft for repairs, I included the shipping label that I was able to print out so that I would not have to pay to ship. I payed around nine dollars for the packaging which does not upset me in the least even though it is an outrageous price for cardboard and packing noodles. Thats where the trail goes cold... UPS says they never got it, the store says it was picked up, and Xbox says I have to wait 7-9 days just to prove that it has dissappeard. I just want to play my new video game... Why do I have to fight with three companys at the same time when all they need to do is put a trace on the package? Xbox says the package is probably fine and dandy sitting on a loading dock somewhere... I am not impressed with anyone involved, including myself as I do not like UPS but I shipped with them anyway. I should have payed to ship it with a competitor... I will NEVER make that mistake again.
UPS can create an account for you and bill you.
What good is NAFTA when UPS customs hit you for extra fees from online purchases. I ordered an textile item from Canada to New York. UPS customs intercepted the item, created an UPS account for me, and proceed to charge US Customs Duties, Other Government Charges, and Brokerage Charges without any consent or notice. The charges were in excess of $100. Plus, if I need to exchange the item, I will have to pay those same charges for the return item a second time. I was told by UPS I can file a form for the reversal of the Duties, but the catch is: there is a fee to file this form to reverse the charges and the fee maybe more then the actual Duty!
UPS is a joke! I ordered a great desk from one of my fave stores, when it came around for UPS to do their part they had an epic fail. What is the customer service number on the back for? I will tell you. Its for them to tell you NO! They shot down all 3 of my delivery alternatives EXCEPT for me to go to South Boston and pick up the package (a 100 lb desk in 2 boxes) myself. What a f#@%ing joke! I thought I was the customer! I thought it was my money they would want, boy was I wrong. UPS is not interested in any kind of customer care, if they were I'd be typing this from my desk instead of the box my new computer came in.
UPS Ripped me off again
I mailed 2 packages to GA from NY Monday 03-22-10. One Package was 22 x 22 x 12 40 LBS - Was Charged $19.45, the other package was 26 x 26 x 13 63 LBS was quoted about $30.00. I always write the box size and weight on the box so I do not get the labels mixed. I was charged $302.47 for the 2nd package. I called and have spent 6 to 8 hours so far on the phone with UPS. The final reply from UPS was that the weasurements were not on the label so they charged me $302.47 but she could not see any charges on my card because they have not collected yet, the money was not in their account yet. WHAT, they have no way of seeing how much they charge until they actually get the money from you. This makes no sense and if I did not check my account several times a day I may have not noticed this and been ripped off again. Now I have to cancel my card and file a dispute against UPS. These guys are criminals, yea it may have been a mistake, but not being able to see how much they charged me is crazy. I told the UPS agent that this was not acceptable and I could not believe that there company had so much fat that they could not track down what they charged me. I used to ship with UPS $1000's of dollars a month, but after being ripped off by the ( mystery ) charges for so long, I now use USPS and only use UPS when I have to. Yet every time I do, I get ripped off.
UPS FAILED ME
20 March 2010 - Set up pick-up and shipment of my son's graduation portraits to be picked up by UPS, and delivered to my wife so that she could hand them over to our son's high school for posting to the year book. Scheduled pick-up date: Monday, 22 Mar 2010 from Olan Mills Portrait Studio, Springfield, Missouri. Sceduled delivery: 23 March 2010 to our residence in Salem Missouri( approx. 340 miles round-trip). Cost for my wife to drive round-trip to pick up son's portraits: $75.00. Cost for pick-up and delivery by UPS: $25.00. 24 March 2010 - Wife e-mails me in Afghanistan to inform me that she had called Olan Mills Portrait Studio and was told that the portraits had not been picked up. I am a guy who gets things done on time and without failure...even while I'm here in Afghanistan...I expected UPS to do the same thing. You can imagine how I now look to my wife. I put my faith and trust in supposedly the "best shipper in the shipping business"...and let her down because of my decision. UPS failed me. Cost to me for UPS' failure: immeasurable. My failure was sending a boy in to do a man's job, and thinking UPS would keep their word as a TOP 100 Business commited to customer satisfaction. I DO NOT RECOMMEND UPS for any of your shipping needs. Below is a copy of the e-mail UPS sent me to confirm the shipment. Scheduled Delivery: 23-March-2010 Shipment Detail -------------------------------------------------------------------------------- Ship To: Xxxxx X. Xxxxx Xxxx X. Xxxxx XXX County Road XXXX SALEM MO 655608128 US Number of Packages 1 UPS Service: 2ND DAY AIR Weight: 1.0 LBS Tracking Number: 1Z12679T0294498058
UPS Gave My Personal Information And Package To Strangers
My mortgage company shipped our documents via UPS. The UPS driver, noting that we were not home, gave them to our neighbors, in a large, urban apartment complex. On the note, the driver wrote: Mortgage Papers. Included in this were the account numbers for 2 bank accounts, one credit card and both of our social security numbers. We do not know our neighbors. We have never met them. When we called UPS to complain, they didn't even apologize, they blamed us for not being home to receive the package. Don't ship anything important or confidential with UPS. We are hoping not to have our bank accounts cleared out and our identities stolen. Worst customer service I have ever experienced.
UPS Does Not Use Care When Shipping
At least on 3 different occasions where I've purchased items from Ebay that shipped via UPS, the packages arrived with signs of being tossed or dropped/dragged. It's ridiculous. Last week I bought something off Ebay and when I got the email with the UPS tracking number, I just had the worst feeling of "Please don't let it happen again!". The box arrived damaged....again! The other two times not only were the boxes damaged, the drivers never rang the doorbell. They simply left the packages outside the door and left. Unbelievable. Hows is this company still in business?? They can be faster than FedEx but I've never had problems with my items being abused by FedEx.
UPS Harassing Me Over Lost Package
I live in an apartment building. Apparently, someone had a package delivered to my apt number, but with her name on it. She lives downstairs in another apt. But I never saw or got the package, probably because the UPS guy knows who I am and no one lives at my place with that name. In fact, on further investigation, I was told it wasn't even my apartment number. I have an eight in my number and the package had a capital letter B. I already had this woman at my door asking if I got a package with her name on it. I told her no. So today, she sent a UPS guy up here to ask again and to get me to sign a paper that states I never got her missing package. I am pissed. I feel like I'm being harassed over something I never got, never saw. The UPS guy said, "It says on this paper that you got this box." Really? They don't have my signature for having accepted anything because I never did. If it was left in front of my door in a busy apartment building hallway and someone took it, that is not my problem. It is entirely possible that this happened. I always stay home when I'm getting a package or I leave a note on my door to never leave any deliveries if I'm not home. I don't like UPS accusing me of something when this is not my problem, not my responsibility, and I never got this woman's box. I don't even know her. I even offered to let the UPS guy look around my apartment, but he declined to do that. What more do they want? Seriously, leave me be. It's not my screw up. And I hope it doesn't affect my getting deliveries in the future. This had nothing to do with me.
UPS is the worst delivery company in the world. I have taken off from work 3/19/2010 to wait for a package that I have been anxious to receive. My window faces directly onto the street of the aparmtent complex. I saw the driver deliver a package to the building across and come up the other set of staircases to deliver another----then he drove off. After refreshing the tracking screen on ups.com the note stated that I had moved. I am not an *** to missend my own order. I called UPS customer service who notified the local UPS facility here in Dallas, TX. The manager of the facility called me back within 30 mins and stated that the driver said that he had knocked on my door and the man that answered stated that I don't live there. First of all, I am a woman. Second of all, my husband is working out of town. Lastly I am not deaf and I can hear any knock on my door from wherever I am at in my apartment. I told the snooty manager that the driver did not knock on my door. I told her that he had better turn his truck around and make the delivery properly. Oh and the kicker is that my apartment complex has been this driver's regular route in the 2 YEARS that I have lived here AND has delivered my previous orders to my door. I printed out the delivery notification and UPS better get my package here to me today or the printed document will go to corporate.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about UPS? What happened? What can we help you with?