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UPS in Amsterdam, Ohio - Undelivered Parcel Sinkhole

My experiences with UPS have been bad every time. Once I ordered flowers that the vendor shipped via UPS and UPS held the flowers in their warehouse for a week! Another time, I purchased an item to be delivered to my office. For some reason the Suite number was not added to the shipping label. The vendor called back requesting UPS add the suite number within the window of time accepted. Rather than accepting the change they have refused to deliver the package. Now I have to drive 20 minutes out of the way to get the package from the UPS shipping facility. The vendor was apologetic and said that they did everything correctly, but someone at UPS did not make the changes per their own policy! I am at the point where I have considered not shopping from vendors that use UPS!
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Review
#185831 Review #185831 is a subjective opinion of poster.
I wish I had read the reviews before I shipped UPS. I sent all my important personal and original documents (birth certificate, etc.) to passport Canada via UPS. According to my paper work they should have arrived 2 weeks ago, according to UPS they should have...
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5 comments
Anonymous
#628523

@Elizabeth What about if the seller is a ebay member who wont refund your money and is not obliged to by ebay because UPS so called preffesional drivers marked it a delivered falsely and in turn ebay seller got a claim reembursment on top of item checkout payment just casue his the shippeer, the buyer paid for that shipping expense but cause the seller place the order ith the buyers money he can file claim and dispaear while the buyer gets ignored? by seller, ebay and ups?? doesn't seem fair to me, receiever should recieve the claim because if an item was lost that item was paid for by person recieveing he should be rembershed

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#185802 Review #185802 is a subjective opinion of poster.

UPS in Camden, New Jersey - Air conditioner left on porch for looters

ups rang my bell then left a portable air conditioner on my porch not knowing if anyone was home ( no car in driveway,blinds closed)anyone could steal it.I live on a dead end street so he had to turn around and come back the way he came .He saw me struggling to get it in off the porch and did not offer to help,just sped by.It required a dolly to move, I was alone and did not want it stolen.I just e-mailed UPS to see if this was their policy, and to report the problem.I am waiting for a response!
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3 comments
tlady44
#154105

I have to agree UPS ALWAYS ASK FOR A SIGNATURE. WHEN YOU KNOW UPS IS GOING TO DELIVER REQUEST A SIGNATURE.

THAT WAY IF YOU ARE NOT AT HOME THEY WILL HAVE TO COME BACK. SO YOU WAS HOME AND IT TOOK YOU A LONG TIME TO COME TO DOOR.

DO NOT BLAME THEM. NOW I CAN UNDERSTAND IF IT WAS FED EX...THEY ARE THE REAL S*&* HEADS.

Anonymous
#153020

They do not leave packages in high risk areas, such a apt. complexes.

Sounds like your peaceful little dead end street isnt very high risk like you tried to make it out to be. Also, they are not even allowed to enter your home

Anonymous
#152896

quit your whinning its not their job to bring your *** in the house or make sure your home. i want my orders left on my porch

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#185484 Review #185484 is a subjective opinion of poster.

UPS in Kelowna, British Columbia - Ridiculous fees!

I bought items from an ebay seller & shipping was 67$ now UPS wants another 60$ on my end forr so-called brokerage fees! So a pkge that was supposed to be shipped via US Postal service & would have cost me 30-40$ for shipping will now cost me 128$ for shipping via UPS! No other courrier charges these absurd fees! They know ive pd for these items so now they want ransom money for me to get them! Even the UPS driver once told me to never use them for anything worth more than 20$ otherwise they will make you pay bg time! Its nothing more than a scam to charge Canadians brutal fees! Its funny how they never ever tell the shipper about these fees! They are an absolute rip-off!
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1 comment
Anonymous
#153581

If you don't want to pay customs/brokerage fees, then don't buy things from other countries. And it's not UPS you should be mad at, it's the Canadian customs agency. They are notorious ***.

Review
#185471 Review #185471 is a subjective opinion of poster.

UPS in Austin, Texas - I am pissed off at driver who keeps dropping off expensive packages at apt doorstep in San Marcos TX

I am upset that the UPS driver keeps dropping off expensive packages at my doorstep in a college apartment. This is in the hood and nothing will last out on the doorstep of a college apartment. I know a good friend who drives for UPS and they have informed me that this is not how the driver should act. I should go by the terminal and complain. I am not there and this is about the 5th time this has happened. I have been by the UPS terminal in San Marcos, Texas and complained about this incident and nothing gets done. I guess that when I leave the property they all just sit back and get their chuckles at me. Aren't we paying these clowns good money to provide a service? I don't understand why this keeps happening. Thanks for any help you could offer me.
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2 comments
Anonymous
#155662

I agree the driver is only delivering according to instructions and unless the sender indicates otherwise, they(he) will continue to leave the package at your doorstep. Perhaps you can have the sender send packages to the apt.

mgmt. and have them sign off.

Anonymous
#152855

If you don't want the driver to leave the package, then you'd have to tell whoever sent it to you to require a signature upon delivery. The driver is just doing what the sender indicates. He has no idea that the contents are valuable, unless it's indicated by the sender.

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Review
#185437 Review #185437 is a subjective opinion of poster.

UPS=Damaged goods again

UPS driver is a POS...this lazy SOB instead of walking up 5 steps and knocking on my door literally throws my packages into my alleyway over a fence. Yesterday I had a pair of fishing rods and reels(that I need for work) thrown into the alley and both were damaged. I would love to beat the *** out of this guy but I never seem to catch him...what can I do? I cant believe in this day and age that there is no way to combat this kind of BS. This is what happens when a company gets too big.
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2 comments
Anonymous
#249105

I ship my product all over the US and Europe. I used to use UPS in the US but they kept breaking my product.

Switched to Fedex, no problem. Ship to Europe with USPS, no problem. My product got picked up by another company and they wanted me to ship UPS with account #.

Guess what, more broken products. UPS just sucks!!!!

Anonymous
#151988

Contact UPS directly at 1-800-742-5877. Ask to speak to the supervisor who is in charge of routes. Good luck.

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Review
#185151 Review #185151 is a subjective opinion of poster.
Loss
$200

UPS rifles through medical supply shipments in Sacramento

Take care of a woman who needs some medical supplies shipped on a monthly basis. Always wondered why her pulmonary medicine was shipped by special courier, same with her normal supply of catheters. Had to order catheters from a different company as the normal suppliers price was too high for quantity needed. 127 catheters in 4 sealed boxes were shipped from GA in a heavy cardboard box properly taped and labeled. Today we heard a ring of the doorbell followed a few seconds later by the distinctive sound of a UPS truck accelerating down our 10mph street. Opened door and found a crushed box with the tape opened at one end. Someone had pulled a few of the catheters out of the inside boxes and actually opened two of these "sterile" devices. All was sloppily shoved back in the box and deposited on our door step. WERE THEY LOOKING FOR DRUGS??? HAve noticed here in Sacramento that whenever I get something from a company like J&R Electronics or Tri State Camera both east coast firms, they always have one end of the package crushed and the tape broken. It always looks like someone has gone through the boxes. (yes returned those shipments) Problem is UPS won't hear it, they just say for the shipper to file a claim. BUT OBVIOUSLY THEY HAVE A THIEF OR THIEVES AT WORK!
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1 comment
Anonymous
#151837

MILLIONS of packages go through the system EACH DAY. It is inevitable that some are going to get bent or smashed, breaking the seal.

If it appears no damage is done, these packages are re-taped.

If there is damage you have every right to file a claim and get a refund which is done through the shipper. More than likely no one is rummaging through your packages.

Review
#184983 Review #184983 is a subjective opinion of poster.

UPS is failing!

UPS is sloppy! Customer Service has no idea of what is going on and this "we can't give you the station's direct phone #" is bull! What the heck? Austin/Buda station continues to miss-sort packages, causing me to have to get product to customers LATE! And, when I call to get an explainamtion it is always, well...I am sorry, but that's all it says. DUH, that's all I see when I look-up the tracking info myself...what good are you??? I am officially moving all of my business to FedEx and Lonestar. This is an *** joke! UPS...kiss my ***
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2 comments
Anonymous
#150615

you can go to the fedex section of this site and see the exact same complaints lol.

Anonymous
#150602

The hub i work at is awesome not sure about other hub's though.

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Review
#184689 Review #184689 is a subjective opinion of poster.

UPS in Waterloo, Ontario - Pissed consumer

I am pissed! Ups never delivered my package and claimed they did! If they had delivered it, it was to the wrong address!! I use fed ex! They are excellent and always stand by their word. I will never order online again to a company that uses UPS as their carrier. And trust and believe-i shop oonline a lot. I feel like I am being penalized because of their mistake. COMPANIES BEWARE!! This package was very expensive and was a gift that got rescheduled for their convenience. Now, my fiancé has to wait and receive a late gift when I ordered the gift in advance.
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3 comments
Anonymous
#158164

"Ups never delivered my package and claimed they did!" "got rescheduled for their convenience."

So which is it? It got rescheduled or they claim it was already delivered?

FYI, if waiting an extra few days means it's too late, then you didn't in any manner "order in advance".

Anonymous
#150044

If they misdeliver something, or a package is stolen from your porch, you get a refund, period. You just have to go through the company you ordered the item from, since they're the ones who paid UPS to ship it.

And if you go to the Fedex section of this site, you'll hear the exact same type of complaints.

Everyone over there swears they'll never buy from a company that uses Fedex ever again!

UPS is a far better company! Funny stuff.

Anonymous
#149880

Okay how much is your boss from fed ex paying you to write this?

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Review
#184447 Review #184447 is a subjective opinion of poster.
Loss
$150

UPS in Deltona, Florida - United Parcel Service - staffed by ill-informed liars!

I had very disappointing experience with UPS. I called and attempted to have the package held by using the automated system. The automated system did not give me the usual prompt to hold the package, so I pressed 0 to speak to an operator. I explained to the operator that I wanted the package held at the UPS facility, but it seemed like the option had been removed from the automated menu. The customer service representative said that the menu option was not available because the package was going to be held automatically after the first delivery attempt. Being the second delivery attempt had been made earlier in the day, I asked him why a second delivery attempt had been made. He sort of stumbled over the words and said that the driver did that as a "courtesy". It sounded a little odd to me, but since I had no reason not to trust this individual, I thanked him and hung up, assuming that I could pick up the package the next day he suggested. The next day, I left work early to pick up the package from UPS before they closed at 8pm. I got there with only a few minutes to spare. I presented the InfoNotice to the clerk and was informed that the package had been returned to the sender. I told the clerk that I had called to have the package held and inquired about what went wrong. He first questioned whether I had actually called to have the package held. Then, after I told him exactly what time I called, he stuttered and in a confused and ill-informed manner similar to the customer service rep I had spoken to the day before, attempted to explain that "Level 1 packages cannot be held". I asked him if it was customary for non-UPS personnel to know what "Level 1" meant and to know these types of packages can't be held. I questioned why the customer service rep the night before didn't explain the policy rather than claiming that the package was automatically held. He flatly and with no sort of compassion, caring or concern for me, the customer, said that there was nothing that he could do. I left and thanked him for wasting my time. I wrote UPS to inform them of the chronic problem with both the customer service representatives at the UPS locations and at the phone center. They frequently lack any sort of customer service skills, are not knowledgeable and frankly don't always hold the packages when asked to, or inform the customer that the package cannot be held, if applicable. They often simply invent policies that are in fact very untrue, without any regard to what happens to the customer and their packages after hanging up the phone. They take absolutely NO pride in their job. I really don't think they consider the ramifications on the customer if the packages are returned to the sender or worse. I really doubt that my letter will end up anywhere but in the UPS customer service email trash bin, but I've feel like I've done my part. I have alerted them to a serious problem. I doubt that I'm the only person that feels that way, but because the package recipient has little or no control over what carrier is used to ship their packages, the egregious behavior will more than likely continue unchecked. But, I do hold out hopes that this letter may end up in the hands of someone who cares. The company slogan of my employer is "remember who we work for", which is a way to remind each employee that their every action, positive or negative, affects the customer. I urge the UPS employees to remember who you work for, because many people depend on timely delivery of their important packages and trust you to ensure that happens. I am unsure if the employees at UPS consider this fact when they go about their everyday duties. If they did, I think there would be far less Internet based complaints regarding UPS customer dissatisfaction.
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#183969 Review #183969 is a subjective opinion of poster.