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UPS in Amsterdam, Ohio - Undelivered Parcel Sinkhole
My experiences with UPS have been bad every time. Once I ordered flowers that the vendor shipped via UPS and UPS held the flowers in their warehouse for a week! Another time, I purchased an item to be delivered to my office. For some reason the Suite number was not added to the shipping label. The vendor called back requesting UPS add the suite number within the window of time accepted. Rather than accepting the change they have refused to deliver the package. Now I have to drive 20 minutes out of the way to get the package from the UPS shipping facility. The vendor was apologetic and said that they did everything correctly, but someone at UPS did not make the changes per their own policy! I am at the point where I have considered not shopping from vendors that use UPS!
I wish I had read the reviews before I shipped UPS. I sent all my important personal and original documents (birth certificate, etc.) to passport Canada via UPS. According to my paper work they should have arrived 2 weeks ago, according to UPS they should have...
UPS in Camden, New Jersey - Air conditioner left on porch for looters
ups rang my bell then left a portable air conditioner on my porch not knowing if anyone was home ( no car in driveway,blinds closed)anyone could steal it.I live on a dead end street so he had to turn around and come back the way he came .He saw me struggling to get it in off the porch and did not offer to help,just sped by.It required a dolly to move, I was alone and did not want it stolen.I just e-mailed UPS to see if this was their policy, and to report the problem.I am waiting for a response!
UPS in Kelowna, British Columbia - Ridiculous fees!
I bought items from an ebay seller & shipping was 67$ now UPS wants another 60$ on my end forr so-called brokerage fees! So a pkge that was supposed to be shipped via US Postal service & would have cost me 30-40$ for shipping will now cost me 128$ for shipping via UPS! No other courrier charges these absurd fees! They know ive pd for these items so now they want ransom money for me to get them! Even the UPS driver once told me to never use them for anything worth more than 20$ otherwise they will make you pay bg time! Its nothing more than a scam to charge Canadians brutal fees! Its funny how they never ever tell the shipper about these fees! They are an absolute rip-off!
UPS in Austin, Texas - I am pissed off at driver who keeps dropping off expensive packages at apt doorstep in San Marcos TX
I am upset that the UPS driver keeps dropping off expensive packages at my doorstep in a college apartment. This is in the hood and nothing will last out on the doorstep of a college apartment. I know a good friend who drives for UPS and they have informed me that this is not how the driver should act. I should go by the terminal and complain. I am not there and this is about the 5th time this has happened. I have been by the UPS terminal in San Marcos, Texas and complained about this incident and nothing gets done. I guess that when I leave the property they all just sit back and get their chuckles at me. Aren't we paying these clowns good money to provide a service? I don't understand why this keeps happening. Thanks for any help you could offer me.
UPS=Damaged goods again
UPS driver is a POS...this lazy SOB instead of walking up 5 steps and knocking on my door literally throws my packages into my alleyway over a fence. Yesterday I had a pair of fishing rods and reels(that I need for work) thrown into the alley and both were damaged. I would love to beat the *** out of this guy but I never seem to catch him...what can I do? I cant believe in this day and age that there is no way to combat this kind of BS. This is what happens when a company gets too big.
UPS rifles through medical supply shipments in Sacramento
Take care of a woman who needs some medical supplies shipped on a monthly basis. Always wondered why her pulmonary medicine was shipped by special courier, same with her normal supply of catheters. Had to order catheters from a different company as the normal suppliers price was too high for quantity needed. 127 catheters in 4 sealed boxes were shipped from GA in a heavy cardboard box properly taped and labeled. Today we heard a ring of the doorbell followed a few seconds later by the distinctive sound of a UPS truck accelerating down our 10mph street. Opened door and found a crushed box with the tape opened at one end. Someone had pulled a few of the catheters out of the inside boxes and actually opened two of these "sterile" devices. All was sloppily shoved back in the box and deposited on our door step. WERE THEY LOOKING FOR DRUGS??? HAve noticed here in Sacramento that whenever I get something from a company like J&R Electronics or Tri State Camera both east coast firms, they always have one end of the package crushed and the tape broken. It always looks like someone has gone through the boxes. (yes returned those shipments) Problem is UPS won't hear it, they just say for the shipper to file a claim. BUT OBVIOUSLY THEY HAVE A THIEF OR THIEVES AT WORK!
UPS is failing!
UPS is sloppy! Customer Service has no idea of what is going on and this "we can't give you the station's direct phone #" is bull! What the heck? Austin/Buda station continues to miss-sort packages, causing me to have to get product to customers LATE! And, when I call to get an explainamtion it is always, well...I am sorry, but that's all it says. DUH, that's all I see when I look-up the tracking info myself...what good are you??? I am officially moving all of my business to FedEx and Lonestar. This is an *** joke! UPS...kiss my ***
UPS in Waterloo, Ontario - Pissed consumer
I am pissed! Ups never delivered my package and claimed they did! If they had delivered it, it was to the wrong address!! I use fed ex! They are excellent and always stand by their word. I will never order online again to a company that uses UPS as their carrier. And trust and believe-i shop oonline a lot. I feel like I am being penalized because of their mistake. COMPANIES BEWARE!! This package was very expensive and was a gift that got rescheduled for their convenience. Now, my fiancÃ© has to wait and receive a late gift when I ordered the gift in advance.
UPS in Deltona, Florida - United Parcel Service - staffed by ill-informed liars!
I had very disappointing experience with UPS. I called and attempted to have the package held by using the automated system. The automated system did not give me the usual prompt to hold the package, so I pressed 0 to speak to an operator. I explained to the operator that I wanted the package held at the UPS facility, but it seemed like the option had been removed from the automated menu. The customer service representative said that the menu option was not available because the package was going to be held automatically after the first delivery attempt. Being the second delivery attempt had been made earlier in the day, I asked him why a second delivery attempt had been made. He sort of stumbled over the words and said that the driver did that as a "courtesy". It sounded a little odd to me, but since I had no reason not to trust this individual, I thanked him and hung up, assuming that I could pick up the package the next day he suggested. The next day, I left work early to pick up the package from UPS before they closed at 8pm. I got there with only a few minutes to spare. I presented the InfoNotice to the clerk and was informed that the package had been returned to the sender. I told the clerk that I had called to have the package held and inquired about what went wrong. He first questioned whether I had actually called to have the package held. Then, after I told him exactly what time I called, he stuttered and in a confused and ill-informed manner similar to the customer service rep I had spoken to the day before, attempted to explain that "Level 1 packages cannot be held". I asked him if it was customary for non-UPS personnel to know what "Level 1" meant and to know these types of packages can't be held. I questioned why the customer service rep the night before didn't explain the policy rather than claiming that the package was automatically held. He flatly and with no sort of compassion, caring or concern for me, the customer, said that there was nothing that he could do. I left and thanked him for wasting my time. I wrote UPS to inform them of the chronic problem with both the customer service representatives at the UPS locations and at the phone center. They frequently lack any sort of customer service skills, are not knowledgeable and frankly don't always hold the packages when asked to, or inform the customer that the package cannot be held, if applicable. They often simply invent policies that are in fact very untrue, without any regard to what happens to the customer and their packages after hanging up the phone. They take absolutely NO pride in their job. I really don't think they consider the ramifications on the customer if the packages are returned to the sender or worse. I really doubt that my letter will end up anywhere but in the UPS customer service email trash bin, but I've feel like I've done my part. I have alerted them to a serious problem. I doubt that I'm the only person that feels that way, but because the package recipient has little or no control over what carrier is used to ship their packages, the egregious behavior will more than likely continue unchecked. But, I do hold out hopes that this letter may end up in the hands of someone who cares. The company slogan of my employer is "remember who we work for", which is a way to remind each employee that their every action, positive or negative, affects the customer. I urge the UPS employees to remember who you work for, because many people depend on timely delivery of their important packages and trust you to ensure that happens. I am unsure if the employees at UPS consider this fact when they go about their everyday duties. If they did, I think there would be far less Internet based complaints regarding UPS customer dissatisfaction.
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