Latest review first
UPS has stolen another package. My property was scanned 4 times the at the warehouse the last being out for delivery so it went onto a truck. There the trail stops as far a public knowledge goes. They are not talking. I have gotten enough conflicting information and...
I came home from work, intact mailbox...one hour later, UPS package delivered, mailbox run over and smashed. I took pictures of the damage to Bill Peck, UPS supervisor in Laconia, NH. He checked with the driver and looked at truck...the driver denied hitting my...
Do not use UPS!!
I have never had as bad of an experience as I have with UPS. I have never nor will I ever use them in my personal business. I hate that companies use them as a delivery service and will not order from anyone who chooses to ship with them. They never make the "delivery attempts" that are indicated on their system. I have frequently failed to receive any "notices" and have made to make long treks out to warehouses to retrieve my packages. Just recently, I was made to wait 45+ minutes outside of a warehouse in Queens, NY while a lazy employee "looked" for my package. When I called the main #, they told me that the system said I had already received my package. What?! When the guy finally did come, he said "it's your fault you weren't home." The arrogance! Then the same lazy employee said "use FedEx next time then." You can be assured I will. Never use this company! It is the WORST!!
UPS in North Wilkesboro, North Carolina - UPD driver would not wait for COD payment
Receptionist intercomed to give amount on COD, then called to say driver said he did'nt have time to wait and left which surprised her. Manager said lodge complaint. Was told they would contact us in an hour. Called back that afternoon and they said they had put urgent on the request. Never heard until next morning. Rena in Bristol, Va left message to call. Did: Wanda said Renea on line, would have her to return call. After 2 hrs, I called back. Per Barbara, Renea had left, leaving note saying no good number. duh. She called and left message first. UPS is not consumer friendly in this opinion. Will try to use and request other carriers.
Merchandise smashed in shipment. UPS wont answer me
I ordered a Krups toaster oven from E Bay. When delivered, the bottom element was shattered rendering the oven useless. I complained to UPS. They went through a great rigamirole, and told me to have the item ready for shipment to their place thats assesses damage etc. They told me they would pick it up today. I cancelled appointments I had and stayed home all day. ( I couldnt even work in my garden in caes I didnt hear them ). No one came. When I called to ask why, the repesentative said that they were not going to pick upthe item that it was the responsibility of the shipper.When I asked what am I supposed to do wirth the broken oven, they said I could send it back to the shipper. When I asked who would have tpo pay for that, they said I would. So now Im stuck with an oven that was destroyed by UPS, and they wont do a thing about it.
UPS staff are all IDIOTS!!!!
I hate myself for using UPS again... I've had so many terrible experiences with them. My very first experience was getting a package from Cinncinati to Montreal where I paid the highest premium to get my goods delivered. It took them THREE weeks to get me my package. I could have mailed it via regular mail to have it sooner!! My second experience was worse... I went fishing in British Columbia and had $500 worth of fish expedited to me with UPS. They delivered it to the wron address on a Wednesday and told me they would TRY to get it back. They only did get it to me a week later when all the fish was spoiled due to the fact that the ice melted!!! This week, I was expecting an 85 lbs guitar amplifier to be delivered from California to Alberta... they have tried to deliver the item to a sister company of ours instead of the address listed on the parcel... now they have lost it!!!! MORONS!!!! I am the Vice President of a large chemical company and have instructed my staff to ban UPS from any and all future business.
UPS delivery service sucks
I called Friday afternoon, July 2, to make the change request and this is what I had to put up with today: Tuesday, July 6 99Â° F Partly Cloudy 07/06/2010 8:34 A.M. OUT FOR DELIVERY 07/06/2010 8:19 A.M. THE DELIVERY CHANGE REQUEST FOR THIS PACKAGE HAS BEEN COMPLETED / AS REQUESTED, THE RECEIVER WILL PICKUP AT A UPS FACILITY AT THEIR CONVENIENCE. THIS MUST BE WITHIN 5 BUSINESS DAYS 07/06/2010 8:18 A.M. DESTINATION SCAN 07/06/2010 5:07 A.M. DESTINATION SCAN 07/02/2010 1:34 P.M. THE RECEIVER WAS NOT AVAILABLE TO SIGN ON THE 2ND DELIVERY ATTEMPT. A 3RD DELIVERY ATTEMPT WILL BE MADE 07/02/2010 11:18 A.M. A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED / AS REQUESTED, THE RECEIVER WILL PICKUP AT A UPS FACILITY AT THEIR CONVENIENCE. THIS MUST BE WITHIN 5 BUSINESS DAYS
i ordered a camera from cameta camera. i used my paypal acct. they DIDN'T use my verified and confirmed paypal address. ups marked the delivery as undeliverable, address incomplete or missing and refused to deliver. i am out 1 day of work and had to cancel an activity scheduled for later that night. ups customer service said to call cameta camera and have them update the address and ups would reshedule delivery for the next day. the customer service rep didn't tell me that it had to be done that night. they knew that but i didn't. what they did know however, was that i told them that the camera store was closed and i wouldn't be able to call until the next day. so at 8:30 pm i contacted my employer and asked for ANOTHER day off (without pay) and waited until 9 am the next day to call cameta camera. when i did, they said that their info showed the camera had been marked for return to them at 8:30 the previous night by ME, 1 minute after i hung up with the ups customer service rep (who told me it would be resheduled for delivery the next day). ups made 1 attempt to deliver to an address that was obviously incomplete. they didn't hold the item for 1 complete 24 hour period. they returned it to the vendor against my instructions and in direct contradiction to what their customer service rep said would happen. it is scheduled to be delivered to the camera company on the 12th and resent to me with delivery on th 17th, i ordered this camera 3 times from cameta camera starting on 22 june and sold my previous camera thinking i would have a replacement. IF i get the camera back on the 17th it will have been close to a month for a 3-4 day transaction to have occurred. totally unacceptable and unprofessional. somehow i'm wrong and i'm at fault and neither of the 2 companies involved seem to want to take any of the blame for their mishandling of the purchase and shipping. IF and when it is finally delivered i will have been out of 3 DAYS of work without pay waiting for delivery. that's approximately $600 of lost wages. this turned out to be 1 expensive camera. i am absolutely dissatisfied with the way ups handles theirr business and my merchandise. i will never buy anything again that must be sent ups. ever.
Used UPS Store and had son's retainer delivered to him in Rome while on vacation. 80$ for overnight service on June 8th. UPS Store mucked up a piece of needed info. First attempt on June 18th. Held hostage until June 23rd. UPS Store "paid" charges to send back to...
UPS Billing errors
I closed my UPS account months ago yet I continue to get bills from the company for packages that I did not send? Customer services acknowledges my closed account but said that someone could use my account number and their system would reopen the account. The company has a flaw in its computer system that allows closed accounts to be reopened and used without authorization from the account holder. I have raised this issued on several occasions but they don't really seem to care about this flaw in their system. It makes you wonder what other flaws they continue to overlook in their systems.
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