Latest review first
UPS damaged the last 2 large items sent to me
I've had two recent recent major gripes with UPS. The last two large items I've received from them have been blatantly miss handled. The boxes are extremely beat up as if they'd fallen off the truck several times. For example, the computer I purchased was dropped so hard, the hard drive and ram had come out their mounts/slots. This went to claims which took over 3 weeks to finally get a refund. The most recent box was packed well originally with lot of the airbags and paper padding, but had been beat around so much that all the airbags were burst and the parts inside were banging together. I'd advise this, to anyone reading, if you have a valuable item to ship, just use USPS Priority Mail or Parcel Post. They are all I have ever used to ship items out and I have not had one single problem.
UPS truck driver ran me off the road
Today on October 20, 2010 about 9:30am I was ran off the road by a UPS driver on my way to work. This incident took place on route 50 in Maryland and I had to move on to the left shoulder of the road because the driver came into my lane. I hit the horn when I saw he was getting too close, but he still kept coming over. Once I got back on the road and got next to him, he waved his hand sorry. I drive a bright red BMW and my lights were on, so I don't know why he did not see me, I can't explain it.
UPS Driver Called Me A Fxxking Bxxch
I received a post card in the mail from United Parcel Service stating that my parcel could not be delivered as the driver could not find my home. I am on a main highway in Pennsylvania and they come here at least twice a month and have been here four times in the last three weeks. I called the supervisor of the center in Williamsport on 10/18/2010 and she took down specific directions to my home saying it may have been a substitute driver and I can understand that. This morning 10/19/2010 I watched out my sliding glass doors just in case the driver missed my home. The regular driver drove past looking up at my home and turned his head real quick when he saw me in the door way. I called the center and spoke to the supervisor once again. She said he had several deliveries to make before getting to my home. I explained that he always stops at our homes (the three out here in this area) before heading into town. Come to find out, in doing this to save time he is deviating from his route. Well, obviously someone called him and within two minutes he was banging the day lights out of my siding at my back door. Scared me out of my wits! I went to the door and he began his tirade "There was traffic and I couldnt stop!" Then he really yelled "And don't call in and complain about it!!!" I didn't know what to say. As he left the back step I heard him say this "You Fxxking Bxtch!" I looked out the door and said "What did you call me?" He said "Have a nice day mam." And he proceeded to stroll away with a nasty smirk on his face and quite an attitude. I will do my best to tell everyone I know NOT to use UPS and from now on I will not be purchasing anything from any company that used USP. I will specifically ask who they ship with. I have had problems with them angrily slamming things down on my steps, but have never had one of their people swear or used filthy language on my. I'll make sure UPS pays for it. I'm telling the world.
UPS in Columbus, Ohio - Delivery to house for heart patient
i sold a item to a gentleman in idaho ,we had trouble all weak try to get the money transferred.i went to ups to ship item,way to expencesive to ship.he asked about greyhound,so i traveled 21 miles to downtown columbus ohio.the lady was great ,weighed it and said close as it would get is falls idaho,idaho,for 88.75.thats 35 miles away from his house,then said i can have it delivered right to his door .i was in heaven even if it cost me 112.30 for a just released heart patient (not going to live long)to recieve his package to his door.yah it arrived on time to a flying j gas station,they called him to come pick it up because they cloced in 40 minutes-and they dont deliver packages-its a dropoff.think greyhound commited fraud,
UPS in Sioux Falls, South Dakota - Plant Opp Manager
We have a full time drive that never gets here before 11;30am to 1;30pm. the drivers that fill in for him are always here buy 10am. My work depends on UPSs deliverys and so do many other departments. we plan are work around these deliverys and just want to know why the main driver is always 2 to 3 hours later. we have called the branvh many times and the got where they wount even answer are phone calls and when we exspain what is happening and why we need the stuff the person says it will be there when it gets there. and with this driver it happens every time not just know and then it is every time. We ( the purchesing department and me ) no longer know whom to call. its just like it is a vendeta agaenst use with this one driver. whats the problem? please help use or tell me why this happens. please. My cell number is 605 670 2030.
Local UPS won't ship a firearm
The UPS store at 2020 Cabin Town Rd, Bloomington, IL would not ship a defective firearm back to the manufacturer without the Manufacturers FFL. I called the UPS customer service and learned this is not UPS policy, it is just the policy of the local UPS center. I run a small business and ship packages often, upon until now I used UPS for nearly all my shipping. I will be using FedEx now. The local UPS center and the help line all give a run around. I am very disappointed UPS doesn't have a web sight where complaints can be filed.
UPS Lost my Goods !!
I shipped very expensive sickinger punch tools to my customer. $4000 worth, RED Label overnight. I strapped them securely to avoid damage. I didn't bother with insurance since I packaged it so well. My customer never received them, and they are no where to be found in the UPS system. $4000 worth !! If not found I will be out several thousand dollars. The UPS Store scanned it, but once the driver picked it up we can no longer locate it ?? It has been several days now after a tracer search has been put out, and still nothing. How can they not no where it is ? And why would it not be scanned in the UPS system somewhere ??
UPS and Purolator - i'm still waiting
Dear UPS, its been 4 weeks and i'm still waiting for my package. After two weeks of calling you and never getting that promised phone call back, you finally admitted that you lost the package, or well actually your subcontract company Purolator lost the package. I'm still waiting on the "trace" from a week ago and the phone call i was supposed to receive. I'm certain that the purolator driver decided to keep it for themselves and UPS customer service does not care. Never again will I use UPS/Purolator or buy from any company who ships through them. CANADA POST FOREVER !!!!
UPS in Scranton, Pennsylvania - Run around
I have put in for a pick up on the 6th of Oct. gave all the info and advised I have no label here at the hotel. well when ups came they did not bring a label nor did they pick up the package. I had to call customer service and after the runaround with the agent I asked to speak to a supervisor. I was put on hold for more than 5 min then they hung up. I realize they are a big company but they are not the only one. I at this time really don't want to use UPS cause of the service they provided
Never again with UPS. I will do anything to avoid them.
My experience buying the Manduka Mat and Mat Sak was so painful that if I tell you all the problems you may not believe it happened. But, it did. The package was to be delivered on Friday October 8 to my work address. I don't work on Friday's but I went to work especially to get my new mat. I kept checking the tracking and it said "package out for delivery." At about 3:30pm I called UPS because our regular driver is usually there by mid afternoon. Also, I had noticed that the address of my shipment looked strange on the invoice from Online Fitness. For whatever reason someone had put the street number on the same line as the name of my company. The UPS representative said, "Oh, it's OK. He's a trained professional; he'll be able to read what address it is supposed to go to. It will be delivered by 5pm." At 4pm, the update on the package was "driver couldn't read address, delivery rescheduled." I was livid. I phoned UPS and demanded my package be delivered to me. By now they mysteriously had the correct address as they did when I spoke to the first representative. They told me that the driver is at 144 Montague St. delivering packages if I wanted to run after him and get it. This address is a 15-minute fast walk from where I was but I said OK. I told her it would take me about 15 minutes and she said he would wait. When I got to Montague St., I stood by the truck waiting for the driver to come back. My cell phone rings. "We're sorry ma'am the package has never been with the driver. It is in our warehouse in Mayspeth." I was dumbfounded. Why these people don't know what they're doing is beyond me. She said, "If you want to come get it, you can get here by 8pm." I asked her if she was looking at the package. I also asked if it was TWO packages and she said "no, this is the only tracking number you gave me." I tried to explain that on the system it showed two boxes with the order. She assured me no it was only one box. So, since I live in NYC and don't have a car, I took two trains, a bus, walked about a mile and waited in line for over 20 minutes but I got my package. As I was leaving the UPS warehouse and waiting for the bus that would take me to my two trains for the ride home (3 hours round trip) I decided to take the mat out of the box and put it in the mat sak for easier carrying. Oh, wait though--there is no mat sak!!! I paid for the mat/mat sak package and only got a mat. I wrote the seller immediately. I have no more fight in me. It is the incompetence that is always shown with UPS and the bad luck of Online Fitness. The Online Fitness guy is always kind but that is starting not to mean anything to me. I filed a claim with UPS because their computer system still says there were two packages! I also filed a claim with Amazon. I hope to get my mat sak next week once they figure it out. But, from now on I will order directly from Manduka (I'm a yoga teacher and will order a lot) and I will insist they send it ANY way but UPS.
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