UPS Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
UPS in Cambridge, Massachusetts - Horrible billing problems. Terrible delivery service!
I sent two packages with the option of billing the recipient. UPS billed me. I called them, they said they would bill recipient. I received another bill from them for the packages. I called them again. They said it was straightened out. Then I got a third bill. I called them again. They said, so sorry, we will bill recipient. Six months later my account was suspended for not paying those bills! Recently I had a package delivered to my office address. Instead of leaving the package inside the office building, the delivery person left it outside the building on the street. Even trying to change the address on my bill was a nightmare.
UPS did nor ring the bell and only post a note
My wife was waiting all day by the door for an ups delivery that needs signature. Ups called us the day before. She saw the ups car came and an ups person came out and walked to our door without carrying a package. And he did not ring the bell or knock on the door. He just post a paper at our door said ups will try a second delivery next week. So my wife went out to catch the guy before he leave. He said next time he will knock and handed her the package. We are very mad that what kind of delivery service is this? Do they try to save cost by using this quick "delivery" so they do not waste time waiting for customers to answer the door and sign the package? A very disappointing ups customer.
Ups Delivery Service
Online store shipped UPS to post office - lost it
Ordered 2 items online, received tracking number and was told 3-5 day delivery UPS tracking said delivered but never received. Called UPS and was told target has a deal with the post office Post office could not help me without post office tracking number, which nobody had. After hours on the phone and visiting the post office I was refunded the money (in 3-5 working days) Hope the refund comes faster than the package, which never arrived. They did not seem to care about the problem or my wasted time, so I will waste no more with them!
UPS holding a package
I've been told by several people at UPS that a package is being held Kentucky. It can't be picked up! We can't get to it. The package WILL go to the UPS facility in Massachusetts next week. That is the earliest it will be available. Now, UPS has a huge facility in Kentucky, and a lot of packages get routed there. I fully accept that. Problems can happen in any business. OK. The package was shipped GROUND from NEW YORK to MASSACHUSETTS! UPS drove the package 700 miles in the wrong direction! Alright, I've dealt with shipping mistakes over the years. I've gone to facilities for FedEx, DHL, and UPS before to pickup packages that weren't delivered on time. We deal with a lot of packages between Boston and New York, and feel more comfortable with ground shipping because at least a package won't end up on a flight around the world. I think it's criminal for UPS to say: "Yes, we made a mistake. We took your package 700 miles in the wrong direction. Yes, it's being tracked in our system, and we know where it is right now. We're sorry for the mistake. No, you can't fly down to Kentucky to pick it up yourself. You have to wait until we drive it up to Massachusetts in 5 days. Alternately, you can have the package intercepted and sent back to the shipper. That takes about as long. We're sorry for our mistake."
UPS lies in customer support
Trying to return a damaged item I purchased on EBAY, The were supposed to come and inspect it and the driver said I had to package up the item and they would take it another day. They did not come back. I call customer service and they lied about everything twice. They would not tell me when they would pick up the package and transferred me to people who did not know anthing about the previous conversations. The seller at EBAY has not contacted me since. I will not buy anything from EBAY or use UPS ever again . They all lie!
i have a package with delivery on the 11-16 but until now i couldnt get them.....i been waiting for day in my house just for the *** package....it's cool if UPS delivery them lated...but the customer services is horrible, been calling them for hours but said...
UPS is the worse!
I bought a guitar from Guitar Center in FL thru my local Guitar Center here in Boston. The guitar made it all the way to my local office but got damaged on the truck supposedly. UPS never even tried to deliver the package to me so I could check it out. According to Guitar Center it was packed very well and it would take a lot to damage the guitar short of actually standing on it. I called UPS just to get the standard run around and no real information. I am sending Emails to all the people I do business with and ask them to drop UPS. SOMERVILLE, MA, US 11/16/2010 1:43 P.M. THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS 11/16/2010 4:19 A.M. OUT FOR DELIVERY SOMERVILLE, MA, US 11/15/2010 6:30 P.M. ARRIVAL SCAN SHREWSBURY, MA, US 11/15/2010 5:11 P.M. DEPARTURE SCAN 11/15/2010 3:01 P.M. ARRIVAL SCAN WARWICK, RI, US 11/15/2010 1:52 P.M. DEPARTURE SCAN 11/15/2010 12:56 P.M. ARRIVAL SCAN EDISON, NJ, US 11/15/2010 8:04 A.M. DEPARTURE SCAN 11/15/2010 6:31 A.M. ARRIVAL SCAN BALTIMORE, MD, US 11/15/2010 2:34 A.M. DEPARTURE SCAN BALTIMORE, MD, US 11/13/2010 1:08 A.M. ARRIVAL SCAN JACKSONVILLE, FL, US 11/12/2010 9:00 A.M. DEPARTURE SCAN 11/12/2010 5:58 A.M. ARRIVAL SCAN LAKELAND, FL, US 11/11/2010 10:00 P.M. DEPARTURE SCAN 11/11/2010 8:13 P.M. ORIGIN SCAN US 11/11/2010 5:17 P.M. BILLING INFORMATION RECEIVED
UPS charged me $20 for not including the suite number in the address line for my packages. The physical address was labeled correct. Because I did not include the suite number on my packages they billed me extra. I did call UPS and they ofcourse were very sorry for my...
On 07/13/2010, I shipped my Laptop which was under warranty via UPS to the manufacturer to fix the touch pad issue. I packed the laptop very well with side supports and wrapped it around using a bubble pack pretty tight. I shipped it thru UPS and insured it for...
UPS didn't deliver what they said they did
I'm afraid of UPS. When I protested that my four packages in a shipment didn't contain the whole order of precious material, the UPS deliveryman came to my door and showed me that I'd signed for two of the four packages. He said that UPS policy was that those two signatures sufficed for all four package of the shipment, I had only received two. I didn't know there were four until later. I complained again to the company He came back but this time my signature was beside all four of the package numbers. He said if I persisted in my complaints, he'd brand me a trouble maker and that would delay all future deliveries of any kind to me. Then he said that if that wasn't enough, he'd call the police on me. I was totally intimidated and the UPS president's response to my complaints was to have someone from the complaint department write me a letter and say they couldn't help me. It's a great company but I'd rather choke to death on broken glass than have anything more to do with that man who came to my door and bullied me.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about UPS? What happened? What can we help you with?