Latest review first
UPS is horrible. The delivery workers are incompetent. Or are they just on crack?! OR just plain ***! The status of my package was undeliverable due to "nobody being home." I WAS home the ENTIRE day! He didn't ring my bell nor knock on my door. He didn't even...
I ordered all the electronics to build a computer for my businesson October 23, 2010. After assembling the computer it was diagnosed there was an issue with 1 of three parts. They were sent back and replacements were sent back to me on Novenber 5, 2010. Everything...
Get back at UPS
UPS screws up more than they get it right. I am to the point that if a mail order company only uses UPS I will not shop with them. I have the perfect way to get even with UPS, Take 10 pounds of dead frozen fish, go to ups store, ship package across country to a warm area, sit back and smile. Playback is a mother. Tried this a couple of times, got telephone call on disposable cell trying to contact me. Next time it will be frozen roadkill skunk. Good luck to ups in trying to find out who shipped the package.
I ordered a part from our vendor. Part did not arrived on date expected. Tracking number shows that the package was put by UPS on wrong truck so it will be 7 days late because of Thanksgiving holidays. We have a huge account with UPS. Ups trucks come to our facility...
UPS---many excuses,few on-time deliveries
UPS issued me a tracking number which I checked on daily until the delivery date. On the delivery date, they posted "Adverse Weather Conditions" and no delivery took place. I telephoned UPS to see what happened because the weather was sunny and beautiful. I was told by a UPS Rep. that because of excess snow at my city--the delivery truck could not move. There was ZERO snow at my city and the Rep.(who was a half a continent away from me) informed me that I was surely mistaken ! I asked to speak with a supervisor and was informed that my situation did not warrant a supervisor ! My opinion of UPS is somewhat tainted by this experience and I would never accept deliveries from these people again----E V E R ! This type of corporate "incompetence" is almost what this country expects : "The two most common elements in the universe are hydrogen and stupidity"--
UPS in Cambridge, Massachusetts - Horrible billing problems. Terrible delivery service!
I sent two packages with the option of billing the recipient. UPS billed me. I called them, they said they would bill recipient. I received another bill from them for the packages. I called them again. They said it was straightened out. Then I got a third bill. I called them again. They said, so sorry, we will bill recipient. Six months later my account was suspended for not paying those bills! Recently I had a package delivered to my office address. Instead of leaving the package inside the office building, the delivery person left it outside the building on the street. Even trying to change the address on my bill was a nightmare.
UPS did nor ring the bell and only post a note
My wife was waiting all day by the door for an ups delivery that needs signature. Ups called us the day before. She saw the ups car came and an ups person came out and walked to our door without carrying a package. And he did not ring the bell or knock on the door. He just post a paper at our door said ups will try a second delivery next week. So my wife went out to catch the guy before he leave. He said next time he will knock and handed her the package. We are very mad that what kind of delivery service is this? Do they try to save cost by using this quick "delivery" so they do not waste time waiting for customers to answer the door and sign the package? A very disappointing ups customer.
Online store shipped UPS to post office - lost it
Ordered 2 items online, received tracking number and was told 3-5 day delivery UPS tracking said delivered but never received. Called UPS and was told target has a deal with the post office Post office could not help me without post office tracking number, which nobody had. After hours on the phone and visiting the post office I was refunded the money (in 3-5 working days) Hope the refund comes faster than the package, which never arrived. They did not seem to care about the problem or my wasted time, so I will waste no more with them!
UPS holding a package
I've been told by several people at UPS that a package is being held Kentucky. It can't be picked up! We can't get to it. The package WILL go to the UPS facility in Massachusetts next week. That is the earliest it will be available. Now, UPS has a huge facility in Kentucky, and a lot of packages get routed there. I fully accept that. Problems can happen in any business. OK. The package was shipped GROUND from NEW YORK to MASSACHUSETTS! UPS drove the package 700 miles in the wrong direction! Alright, I've dealt with shipping mistakes over the years. I've gone to facilities for FedEx, DHL, and UPS before to pickup packages that weren't delivered on time. We deal with a lot of packages between Boston and New York, and feel more comfortable with ground shipping because at least a package won't end up on a flight around the world. I think it's criminal for UPS to say: "Yes, we made a mistake. We took your package 700 miles in the wrong direction. Yes, it's being tracked in our system, and we know where it is right now. We're sorry for the mistake. No, you can't fly down to Kentucky to pick it up yourself. You have to wait until we drive it up to Massachusetts in 5 days. Alternately, you can have the package intercepted and sent back to the shipper. That takes about as long. We're sorry for our mistake."
UPS lies in customer support
Trying to return a damaged item I purchased on EBAY, The were supposed to come and inspect it and the driver said I had to package up the item and they would take it another day. They did not come back. I call customer service and they lied about everything twice. They would not tell me when they would pick up the package and transferred me to people who did not know anthing about the previous conversations. The seller at EBAY has not contacted me since. I will not buy anything from EBAY or use UPS ever again . They all lie!
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